Customer Ratings & Reviews
- Model:
- HTS350
- SKU:
- 6336505
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the HT-S350 soundbar's sound quality, ease of setup, price, and bass. Many customers rave about the fantastic sound quality and connectivity options, while others appreciate the simple setup process and affordable price point. The soundbar's bass performance is also praised, with customers noting the good bass at higher volumes.
This summary was generated by AI based on customer reviews.
sound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure if it the actual sound bar or my T.V. but it has not been working great. The power keeps on shutting off despite checking to make sure it actually works and re-installing it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi cover, We regret to hear you're having a power-related issue with your soundbar. Let's try to isolate and resolve this issue by following the troubleshooting steps on this link:
https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-s350/articles/00044398
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
subwoofer issue.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 1yr, the subwoofer stop making heavy bass. constantly requires restart and paring process to make it work.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi IdeelA,
Thank you for reaching out to us. We're sorry to hear some issues that you are having with the subwoofer of the unit. We'd like to help troubleshoot the problem. If only very low-level sound is heard from the subwoofer, press SW+ on the remote control to increase the subwoofer volume, make sure that the status indicator on the subwoofer is lit in green or orange and move the subwoofer to a location near the Bar Speaker. For more troubleshooting steps: please refer to this link on page 32: https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked it up, it worked for 2 days then just simply stopped working. Gong back for return (hopefully). I wouldn't waste my time and effort on it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rhett142, We regret to hear that the unit has stopped working. This is usually not the case for our Sony products nor the experience we want you to have. We want to make sure that you’ve been taken care of by your authorized reseller. For further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Sam
- Pros mentioned:Easy setup
Excellent solution for sectional setup!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To start things off, I’m not an audiophile that demands the absolute best sound quality and nuanced balance of sound in everything I listen to, but I am a technical consumer who knows that sharp highs, clear dialog, and deep hitting sound effects and bass in music mix to make a great at-home theatrical experience. This Sony soundbar system delivers the entire package. Good volume response, excellent dialog reproduction compared to TV speakers alone, and a few cheaper sound bars that I’ve evaluated. The real bonus here is in how easy the setup was for this sound bar and it’s wireless subwoofer. Speaking of the sub, it’s got a great depth for a 2.1 system and helps with the virtual surround effect. We put the sub behind our sectional sofa near an outlet behind the couch, and it reproduces deep sounds and “feel-able” bass that really upped our home theater game! There are presets for spoken voice/news, movies, and music. They all seemed different to me, but leaving things on the “movie” setting full-time suffices for our needs. This product came with a good-size remote, but was easily supported by my Logi Harmony 650 also. This is a great value for the money, has dead-simple installation, small footprint (fits between the feet of my 55” TV), and has excellent output.
I would recommend this to a friend Hate the sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound never sinks with show. When you look it up it states to update the device, doesn't show you how. I am almost to the point of returning it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Larry, We're sorry to hear you're having an audio sync or delay issue with your Sony HTS350 soundbar. If this soundbar is connected to the TV via Bluetooth, you may hear the sound with a slight delay from the image. If it is connected via optical or HDMI cable, please check the TV settings for AV sync or audio delay options.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Very weak subwoofer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer was very weak, subpar sound quality for the price. Ended up returning it for the less expensive polk audio which sounded much better, especially the subwoofer.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BigB,
We are sorry to hear what happen. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Sound bar no good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had a year and the buffer is no working properly no more , I guess I gotta throw aya cuz didn’t buy no insurance and the guaranty expired !
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gipsy, We are sorry to hear about the issue you are having. Your soundbar comes with a 1-year limited manufacturer's warranty. Are you referring to the subwoofer? If so, and it is not working or not turning on, please follow the troubleshooting steps on this link:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars/ht-s350/articles/00223961
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
Great Soundbar System
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony's HT-S350 soundbar system sounds great. Prior to getting my hands on this system, I had Sony's HTMT300 soundbar. Needless to say, the HTS350 is a definite upgrade to my previous system. Although I enjoyed the sound coming from the HTMT300, it just wasn't cutting it. This system comes with a much larger soundbar and subwoofer. The system different sound setting that range from music, cinema, sports, etc. I found that the music mode provided great sound quality, so it is the setting that I have used most often. One thing that I really like about this system is that you can wall-hang the soundbar. It is definitely a space saver, and it is also very easy to mount. The subwoofer is bulky, but the sound is great. As for setting the system up, that is a breeze. Sony does include a digital optical cable to connect the bar to the TV. The woofer connect via Bluetooth, which consists of pressing a button to get it linked with the bar. I also tried this system with my projector and xbox, and the sounds was incredible. It provides an amazing gaming experience with great sound. If you are in the market for a new soundbar system, do not hesitate to go for the Sony HTS350.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jordan,
Awesome! We are glad you liked this unit. Thank you for choosing SONY.
Regards,
Zac
Lasted less than 2 weeks.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came into the room and smelled something strange. When I tried to power it on the lights just flash, then nothing. Burned up with very little use. Don't buy this piece of junk.
No, I would not recommend this to a friendSoundbar so Hard
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The most technically difficult "simple" Surround sound bar I've ever experienced. I just want to hear my movies please sony. help me out!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bruce, We’re sorry to hear you did not have a great experience. We can offer assistance on how to set up or operate the features and functions of your Sony soundbar by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help. Please reach out to us through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Sam
Does what it says
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a Soundsystem for your theater room, this is probably not the one for you. The Sony HT-S350 is a good-looking compact speaker bar packaged with a sub-woofer that provides thunderous bass. Connection was quick and easy using the included optical cable. You can also use a single HDMI cable via an ARC connection or Bluetooth. There is no RCA or 3.5mm connections. Sony uses their S-Force PRO Front Surround virtual surround technology which does not compare to an actual 5.1 surround setup. There are 6 sound effect pre-sets (Cinema, Music, News, Standard, Sports and Game) along with an Auto setting to adjust the sound based on the content you are listening to. There is also a night mode for enhanced lower volumes and voice mode to enhance dialog. I found there to be subtle differences between the pre-sets and prefer the Sports and Cinema to be the best sounding for most of my viewing. The S350 is rated at 320 total watt output and has a decent volume range. It sounds better at higher volume levels. The sound bar reacts quickly to the remote control however, you will need to familiarize yourself with the instruction manual as several of the controls serve double duty depending on a short quick press of the button or a longer 5-second hold. The soundbar has only 3 indicator lights which flash in code to let you know the status of presets and volume. If you connect it via HDMI to a Sony television, you are supposed to see an actual volume level on the set, otherwise, the lights give only a general indication, one, two or all three to give a range of the volume level. I would have preferred a display or several more indicators as I found only three to be cryptic and confusing. There is also five touch sensitive buttons on the soundbar for power, volume, Bluetooth and Demo mode. As for the sound output, I didn’t find it to have a full, robust sound, most likely due to the compact size of the device. I would have liked a little more treble to match the bass from the subwoofer. I checked the “would recommend to a friend” because the Sony HT-S350 does what it claims to do, however, I believe there are better sounding options available including very capable 5.1 systems at the same or lower price points.
I would recommend this to a friendTry Samsung better sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was very poor ended returning and getting a Samsung with tweeters and subwoofer to improve the sound.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Why2021, We regret to hear about the low-sound quality issue that you've experienced with the unit and it had to be returned. Trying out different pre-programmed sound mode options and enabling the Voice mode function are some of the steps that we recommend to ensure optimal listening experience on this soundbar. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
Do not buy sony soundbars
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working shortly after getting the item. Still waiting on support from Sony or Best Buy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi hmc1990, thank you for choosing and purchasing our product. We're sorry to hear that you have an issue with your new SONY unit. We would like to turn your opinion around regarding our product. Please let us know more about the issue so we can better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Bluetooth connectivity
Super Sony Surround Sound!!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't wait to hook up this awesome Sony Soundbar 2.1ch with wireless Subwoofer and Bluetooth technology. I immediately tried it out on an episode of Game of Thrones where there was lots of fighting and explosions and the amazing theater sound that was vibrating off the my living room walls that gave off a very big and distinct audio boost. The S-Force Pro front surround feature gives you sound from all around with no need for additional rear speakers. The Subwoofer has a large 6.30' speaker unit and 6.16 gallon volume that delivers a deep rich bass sound. One cable ...that's all... needed to connect HDMI ARC slot on 4K TV. The Soundbar and Subwoofer have a very sleek and subtle appearance with a sturdy metal finish for lasting durability and turns my 4K Smart TV into a beast. Last and not least the Bluetooth feature is great for music listening and watching live You-Tube music video performances like never before. I applaud Sony for creating outstanding electronics over the years that always stand the test of time.
I would recommend this to a friend Sub not connecting to sound bar
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sub Woofer stopped connecting after one year and still wouldn't connect after doing a reset
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EV1234, We regret to hear about the subwoofer connection issue that you're having. If you're still unable to connect the subwoofer even after performing a reset, please try to connect using secure link procedure. You may find the step by step process on this link:
https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf (see page 26)
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible audio ! It was nothing like the demo that showed me at the showroom ! Returning this item !
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LilyV, We are sorry to hear about the sound quality issues you had with your Sony soundbar and we regret to know that the unit had to be returned. Trying out different pre-programmed sound mode options and enabling the Voice mode function are some of the steps to ensure optimal listening experience on this soundbar. For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
Sony Hts 350 soundbar
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony sound bar comes on when it feels like it checked all connections they are correct tried different tv smh
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello CWalker,
We are sorry to hear what happen with your soundbar. You may find this link helpful on how to resolve your issue.
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars/ht-s350/articles/00223961
If that doesn't work, please contact our product specialist.
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Regards,
David
Avoid.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very underwhelming sound and experience. Modestly improves volume at best. I recommend avoiding this product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CbAurora, we are really sorry if our HT-S350 did not meet your expectations. This definitely not the experience we wanted you to have. The HTS350 actually features a sound mode that is tailored to sound sources and voice mode to make dialogs clearer. You can adjust it to your liking by pressing the buttons on the remote control. We also suggest having your S350 placed closer to the ear level to allow you to hear more details. If the bar is mounted low, you may not have the best listening experience.
We will have your feedback noted as we always strive to make this a better experience.
If there's anything we can do to help, please email us at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality very poor, Unit is 2 weeks old and does not play sound just makes crackling sounds... will be returning
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi What, We regret to hear you're having an audio quality-related issue on your soundbar. This is usually not the case for our soundbar nor the experience we want you to have. Let's try to resolve this issue by following the steps on the link below if one of the speakers in the home audio system is not producing sound, or is popping, crackling, or producing a fuzzy sound.
https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-s350/articles/00025299
If you still have the unit and if you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Too hard
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very hard to setup. In fact I had to return it. Even geek squad could not help.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DrEg, We regret to hear you find it very difficult to setup and it had to be returned. This is definitely not the experience we want you to have. For future reference, we can offer assistance on how to set up, operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam