Customer Ratings & Reviews
- Model:
- HTS350
- SKU:
- 6336505
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the HT-S350 soundbar's sound quality, ease of setup, price, and bass. Many customers rave about the fantastic sound quality and connectivity options, while others appreciate the simple setup process and affordable price point. The soundbar's bass performance is also praised, with customers noting the good bass at higher volumes.
This summary was generated by AI based on customer reviews.
Subwoofer blew out
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My subwoofer that came with the soundbar just blew out after 6 months of use. I didn't even blast it loud enough.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi logan0421, We regret to hear about this. Is the subwoofer no longer turning on? Is there a light indicator in the subwoofer? To isolate the issue, please follow the troubleshooting steps below:
Power reset the unit.
Unplug the power cord (mains lead) from the electrical outlet.
Let the subwoofer remain without power for 2 minutes.
Plug the power cord (mains lead) back into the electrical outlet.
Plug the unit to a different outlet.
If it is no longer turning on, service may be required. Your unit comes with a 1-year limited manufacturer's warranty. For further assistance, please contact our product support team via email or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Regards,
Sam
Not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blue tooth wouldnt even show up on the sony TV it was gonna be paired up with. Returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VictorG, We regret to hear that the unit had to be returned. The Sony TV needs to be compatible with A2DP (Advanced Audio Distribution Profile) to be able to connect the Sound Bar and TV Wirelessly. Also, please make sure that your TV supports Bluetooth connection for soundbar. You may refer to this link to see all the compatible Sony TV models:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xbr-65a8h/articles/00159290
We hope you consider our Sony products in the future. Thanks for sharing your feedback. -Sam
Miss
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered new speakers and bestbuy shipped old ones, no remote and I lost trust with best buy
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Upset,
We are sorry to hear what happened. In this case, please allow us to help you and make this a better experience. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Surround sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy explained manual and I’ve had it three weeks now and still does not work properly !
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sdperez,
Thank you for sharing your experience with the HTS350 soundbar. We're sorry to hear that you are having issues with the device. We appreciate your feedback with regards the soundbar manual. We'd like to help make this a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your help service stinks!!! I will never purchase from best buy again. No support
No, I would not recommend this to a friend
Sony forgot to pack in some more bass
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been a big fan of Sony audio products especially their home audio products. My last experience with a Sony home audio system was a 5.1 home theater system that gave me years of enjoyment. Since I’ve moved on to a smaller space having something like that was not feasible anymore. A soundbar on my situation is a good alternative that can provide some much-needed sound that a pair of tv speakers cannot provide. Let me start off on how nice looking is Sony HT-S350. It looks more like something that cost twice what the asking price is. It has a discreet look to it with a metal finish on the front on both soundbar and subwoofer. Compared to my previous LG soundbar it’s miles ahead on this department. Now onto the most important part is the sound output. For the most part, it sounds good but if you’re looking for that shaking rumbling bass it’s not here. Don’t get me wrong it can get loud but the bass output from the subwoofer leaves a lot to be desired. My previous soundbar sounded as good as the Sony home theater it replaced even though it was just working with 4 fewer speakers. Even at adjusting the output of the subwoofer to the max level you still don’t get those rumbling low-frequency effects that a subwoofer normally produces. I’ve read the entire manual to make sure it was not something on like night mode that would normally tone down the bass for night time viewing. I’ve gone through the several sound profiles like cinema mode (which seems to help), music, game, sports, and standard. Overall it’s still a good sounding soundbar with the weakness being the subwoofer. Sound effects like explosion won’t rattle your place as a good subwoofer does. As for sound profiles you have several to choose from depending on what content your viewing like news, sport, and auto sound with automatically adjust sound based on the content. For most of my review, I left it on this setting. To help with nighttime viewing you have 2 settings Night and Voice. Night mode is clear sound with low volume at night. Voice mode makes dialog clearer, especially when viewing news at night. You also have DRC (dynamic range) for Dolby digital audio. Even though it’s not a high-end Sony model they did not skimp out on features. You get HDMI ARC connection and optical audio input (my setup was connected by this) with Bluetooth onboard for wireless music streaming from your device. Bluetooth performs well without any drops. Overall is an excellent soundbar that the only shortcoming is the lack of deeper bass. Don’t let this discourage you overall it’s still a good sounding unit. If it wasn't for the lack of deeper bass this would have been a 5 out 5 product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello J0A0A7,
Awesome! We are glad you liked this unit. Thank you for choosing SONY.
Regards,
Zac
Worst speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really have a regret for buy this. The sound is low and the two piece don’t work only the bar has a sound.
No, I would not recommend this to a friendThe equipment is broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy open boxes staff is bad idea please stopt
No, I would not recommend this to a friendJunk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is junk, poor sound quality, not easy to set up or use…
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JDLen, We are sorry to hear about the issue you are having. Trying out different pre-programmed sound mode options and enabling the Voice mode function are some of the steps that we recommend to ensure optimal listening experience on this soundbar. And if you're finding it hard to operate or setup, for future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. Thank you for sharing your feedback. -Sam
- Pros mentioned:Sound quality
Great little system
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay, for this being a soundbar and a subwoofer, it produces a lot of quality sound. We have a played a variety of things over the system and I can definitely say I'm pretty sure my neighbors no longer like us. However, I wanted to make sure I got something that was worthwhile, and after several different styles of music, movies, and shows, I can say this system is great. It can shake a house over 2000 sq ft and make it where you can hear plain as day outside. It also has a very dynamic range so it's not muffled and you do not lose quality with the loudness. I'm very impressed with this product, the neighbors are not.
I would recommend this to a friend Poor sound
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded no difference than the tv speaker. Garbage product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mach7,
We regret to hear that you are not satisfied with the sound quality of the soundbar. You do have the option to adjust the sound settings of the soundbar to tailor-fit the sound quality to your needs. Please refer to pages 21-22 of this link for more information:
https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf
Hope this improves your experience. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with your HTS350.
Sincerely,
-Ralph
Sony Social Support
Price went day
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The prive went down and never get my money back on black friday
I would recommend this to a friendBar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it love it love this product I recommend it ..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arnold, Thank you for the positive feedback! Glad to hear you love your new Sony soundbar. You’re now able to enjoy deeper, richer bass and immersive surround sound. The wireless subwoofer, 320W total output, and HDMI ARC one-cable connection make it perfect for your essential home theater. This soundbar is simple to set up and beautiful to look at, this soundbar brings S-Force PRO Front Surround technology to your content for a cinematic experience. We appreciate the recommendation and thanks for choosing Sony! -Sam
Broke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke. It broke. It just broke. It just broke everything.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Weinerschnitzel, We are sorry to hear about the issue you are having. This is usually not the case for our soundbars nor the experience we want you to have. We would like to know more about what happen with your soundbar so we can better assist you. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Barely Better than TV Speakers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Marginally better than tv speakers. Definitely not what I’d expect from Sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bears8134,
We are sorry to hear what happen. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Poor Customer Service -sold me junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m unable to return my items due to the CoVid19! Bad service Bad Products Bad Bad Bad!
No, I would not recommend this to a friendSOUND WAS BAD
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned a few days later no bass and the sound was bad...got the polk and so much better
No, I would not recommend this to a friendSounds bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We hated them! it sounded worse than the tv we bought.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sfrederick, We are sorry to hear about the issue you are having. This is definitely not the experience we want you to have. Trying out different pre-programmed sound mode options and enabling the Voice mode function are some of the steps to ensure optimal listening experience on this soundbar.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Did not like
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Did not like. Purchased different and better from Sam's Club.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bkessler18,
We do apologize for the inconvenience. Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Returned item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this product, my tv is to old, couldn’t hook it up to my tv.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Itemreturn, We're sorry to hear that this unit is not compatible with your TV and it had to be returned. If you're in the market for another soundbar, please do visit our website at Sony.com and browse for our home theater system that supports RCA audio connections to work with your old TV. Hope this helps! Thanks for sharing your feedback. -Sam