Customer Ratings & Reviews
- Model:
- HTS350
- SKU:
- 6336505
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the HT-S350 soundbar's sound quality, ease of setup, price, and bass. Many customers rave about the fantastic sound quality and connectivity options, while others appreciate the simple setup process and affordable price point. The soundbar's bass performance is also praised, with customers noting the good bass at higher volumes.
This summary was generated by AI based on customer reviews.
Don’t waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a 4k Sony TV that I bought a few years ago and my wife wanted a sound bar so we purchased this one and at first we thought ok I guess there’s a difference. Though as time went on like 4 days we were wondering if we were listening to the TV audio. I looked and the soundbar was actually being used. We then watched a movie out from our 4k blu ray player and the audio didn’t play through the speaker. So once again another downfall. We brought it back and invested in a better sound bar then this one. So put a little bit more money in your investment and just skip this one.
No, I would not recommend this to a friendWorst sound bar. Will never buy Sony product again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst sound bar in the market. Worst manufacturer. Sound bar goes into demo mode at 4 am in the morning repetitively and plays some demo music at ear drum damaging noise levels. Sony you should mention this on the manual. Well don’t care about their customers all they want is hurt their customers and cause them inconvenience for buying their product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyisabsurd, we regret to hear that you're having an issue with your soundbar. This is definitely not the experience we want you to have. We'd love to help you troubleshoot your problem and turn this into a pleasant experience.
You can cancel demo mode, reset the Sound Bar. Press and hold volume down and power on the Bar Speaker for more than 5 seconds. Reference: https://support.am.sony.com/release/Manual_4748757112.pdf (page 35).
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Subwoofer fail
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound while it lasted. Subwoofer went out after one year. Turns out it is very common. Sony will recommend you to repair shop.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed, While we're glad to hear you like the great sound quality of the unit, we regret to know that the subwoofer went out. This is usually not the case for our soundbar nor the experience we want you to have. Please try to troubleshoot the issue first by following the steps on this link:
https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf (see page 32).
If the troubleshooting steps didn't resolve the issue, then service may be required. For further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US. -Sam
NO BASS AT ALL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit sounded powerful at the store compared to the other system in that price range. I got it home, it sounds terrible. NO BASS what so ever. It sounds horrible. Wow I have computer speakers that will blow this system out of the water. Please do not purchase this system. You will be highly disappointed with your purchase. I am taking this bad boy right back to the store.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi kingDavid, We regret to hear about the audio issues you're having with the unit. To ensure optimal performance with the subwoofer, please follow the steps below:
Press SW + on the remote control to increase the subwoofer volume.
Make sure that the status indicator on the subwoofer is lit in green or orange.
Set the night mode to off.
If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear. Play the built-in demonstration music by following the steps below and check that the sound is output from the subwoofer.
-Press and hold the (TV) button on the Bar Speaker for 5 seconds.
The built-in demonstration music is played.
-Press the (TV) button again.
The built-in demonstration music is canceled and the Sound Bar returns to the previous status.
If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear.
For further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
The optic cable stopped working after 10 minutes.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I moved the setting to bluetooth but there was a slight lag between their speaking and the actual sound. Returning.
No, I would not recommend this to a friendSub woofer is terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Despite this being more expensive than the Vizio, the sub wooer sucked. There was basically no sound/bass. We ended up returning it and getting the Vizio.
No, I would not recommend this to a friendStopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar stopped working, in the middle of exchanging it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JFerr, We're sorry to hear about what happened to the HT-S350 2.1ch Soundbar with powerful wireless subwoofer and BLUETOOTH® technology. We apologize for the inconvenience. You can follow the troubleshooting steps from this link to isolate and diagnose issue: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s350/articles/00247172.
If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. I hope this helps! Jay