Customer Ratings & Reviews
- Model:
- HTS350
- SKU:
- 6336505
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the HT-S350 soundbar's sound quality, ease of setup, price, and bass. Many customers rave about the fantastic sound quality and connectivity options, while others appreciate the simple setup process and affordable price point. The soundbar's bass performance is also praised, with customers noting the good bass at higher volumes.
This summary was generated by AI based on customer reviews.
Subwoofer fail
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound while it lasted. Subwoofer went out after one year. Turns out it is very common. Sony will recommend you to repair shop.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Disappointed, While we're glad to hear you like the great sound quality of the unit, we regret to know that the subwoofer went out. This is usually not the case for our soundbar nor the experience we want you to have. Please try to troubleshoot the issue first by following the steps on this link:
https://www.sony.com/electronics/support/res/manuals/4748/e34a75abf7aac4f23b7cd29347800824/47487571M.pdf (see page 32).
If the troubleshooting steps didn't resolve the issue, then service may be required. For further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US. -Sam
NO BASS AT ALL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit sounded powerful at the store compared to the other system in that price range. I got it home, it sounds terrible. NO BASS what so ever. It sounds horrible. Wow I have computer speakers that will blow this system out of the water. Please do not purchase this system. You will be highly disappointed with your purchase. I am taking this bad boy right back to the store.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi kingDavid, We regret to hear about the audio issues you're having with the unit. To ensure optimal performance with the subwoofer, please follow the steps below:
Press SW + on the remote control to increase the subwoofer volume.
Make sure that the status indicator on the subwoofer is lit in green or orange.
Set the night mode to off.
If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear. Play the built-in demonstration music by following the steps below and check that the sound is output from the subwoofer.
-Press and hold the (TV) button on the Bar Speaker for 5 seconds.
The built-in demonstration music is played.
-Press the (TV) button again.
The built-in demonstration music is canceled and the Sound Bar returns to the previous status.
If the input sources contain very little bass sound components (i.e., a TV broadcast), the sound from the subwoofer may be difficult to hear.
For further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
The optic cable stopped working after 10 minutes.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I moved the setting to bluetooth but there was a slight lag between their speaking and the actual sound. Returning.
No, I would not recommend this to a friendSub woofer is terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Despite this being more expensive than the Vizio, the sub wooer sucked. There was basically no sound/bass. We ended up returning it and getting the Vizio.
No, I would not recommend this to a friendStopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar stopped working, in the middle of exchanging it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JFerr, We're sorry to hear about what happened to the HT-S350 2.1ch Soundbar with powerful wireless subwoofer and BLUETOOTH® technology. We apologize for the inconvenience. You can follow the troubleshooting steps from this link to isolate and diagnose issue: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s350/articles/00247172.
If you are unable to resolve your concern, please chat with us from Sony’s e-support webpage. I hope this helps! Jay