Customer Ratings & Reviews
- Model:
- HTS400
- SKU:
- 10096042
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Pros mentioned:Sound quality
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Quality sound and clarity. Installing was very easy, although getting it all sequenced took a little time to figure out.
I would recommend this to a friend Trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer started sounding distorted and wasn’t working very well after a month of purchase. I would not recommend this. I may have purchased a device that was defective but honestly you can find better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello BREANAC,
Thank you for considering Sony products.
We sincerely apologize that you're experiencing issues with the subwoofer on your HT-S400 soundbar. That's definitely not the quality experience we want you to have, and we're here to help get it resolved.
To help fix this, please try the following:
1. Check your firmware version:
Make sure your soundbar is updated to Version 1.188. You can check and download it here: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s400/software/00278020
2. Reset and re-link your subwoofer:
Hold the power and volume (–) buttons on the soundbar for 5+ seconds until you see “[RESET]” on the display. Then unplug and plug back in the power cord.
After that, manually re-link the subwoofer by following the steps in the manual here:
https://www.sony.com/electronics/support/res/manuals/5034/7831498f50f2674a02356156810c655a/50347731M.pdf
If you encounter any recurring issues after completing the steps provided, please be aware that your unit is protected by a 1-year limited manufacturer's warranty. To help us assist you more effectively, we kindly request that you reach out to us at socialsupport@am.sony.com and include the following information:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We greatly appreciate your patience and understanding as we work to resolve this matter.
Best regards,
-Fred
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it performs very well. There is some distortion at higher volume levels but it depends on the channel, movie, or show.
I would recommend this to a friendSony lacked in sound
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expected better sound from Sony but it is a 2.1 system. Gave as gift and upgraded.
No, I would not recommend this to a friendSpeakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because wife said I paid too much for this but overall I liked it and would've kept it
I would recommend this to a friendSound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like these items. The sound is so low, I have to turn the volume up very high to hear it. Thinking about disconnecting it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CarolynA,
Thank you for sharing your feedback about the HT-S400. We're sorry to hear the sound isn’t as loud as you expected. Let’s try a few simple steps to help improve the volume:
1. Make sure the soundbar and TV volume are both turned up. Sometimes the TV volume can affect the soundbar.
2. Check that the soundbar is set to the right input and that the cables are connected tightly.
3. Try changing the sound mode on the soundbar remote (like “Voice” or “Sound Field”) to see if it makes a difference.
4. If you’re using Bluetooth, make sure your device’s volume is also turned up.
5. Ensure your HT-S400 is running the latest firmware. https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s400/software/00278020
6. Try resetting the soundbar. Press and hold the power button and the volume down (–) button on the bar speaker for more than 5 seconds. When [RESET] appears on the front panel display, the settings will return to their original state. Then, disconnect the AC power cord, reconnect it and press the power button to turn the speaker system back on.
If you still have trouble after these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Thank you for being a valued Sony customer and for letting us know about this issue.
Sincerely,
Estefany
Terrible functionality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly very disappointed with this purchase after using this sound bar for 2 years. The sound quality is ok, but I am mostly annoyed by the functionality of this soundbar. Sometimes it turns on automatically with my Sony TV and sometimes it doesn’t. It often goes to max volume for no reason. Will definitely be switching this out this year, can’t take it anymore.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Sony is best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After trying a few different brands, i tried the sony HT200. Im very happy with the sound and it is a great addition to my tv set up.
I would recommend this to a friend Sony sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 tvs and same sound bar but can’t stop them from both coming on together. Not easy to deal with. Also they turn on randomly.
No, I would not recommend this to a friendLoses connection
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to go with our new Sony Bravia tv but it’s been constant issues. Sound bar is connected through eArc but constantly drops connection to the tv. Recently, the bar randomly goes to blue tooth mode while watching tv. Will be looking for another unit.
No, I would not recommend this to a friendDid not work for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only being a sub and a sound bar it was hard to hear the voices when the system was turned up just my opinion. The fact is with a 2.1 system that’s kind of just the way it is.
No, I would not recommend this to a friendIdk about this....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the speakers make a weird sound every min or so. idk what happened only had it a few weeks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChristyS,
We’re sorry to hear your soundbar is making an unusual noise. This is often caused by wireless interference or a minor sync error; please try moving the subwoofer closer to the soundbar and ensure there are no wireless routers nearby. We also recommend performing a factory reset by holding the Power and Volume Down buttons on the bar for five seconds until "RESET" appears, then unplugging the unit for a minute to clear any software glitches.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sounds like I’m in a theater!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a present because I played the sound at the store and it sounded like a movie theater sound! I loved that!!
I would recommend this to a friend Too much Bass.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound sytem is perfect for our living room. How ever the system creates too much bass.
I would recommend this to a friend- Pros mentioned:Sound quality
Great Sound Bar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted a good Soundbar to go with my new Sony TV. Bought this one at a good price and very happy with the sound quality.
I would recommend this to a friend Unsatisfactory
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery company couldn't get into the community so they just returned the item, no call of any kind from Carrier nor from Best Buy. States on the order return was received and allow 10 business days for a refund, this is day 11 and no refund, didn't take but a few minutes for the money to come out of the account at the time of purchase, seems wrong to me, and no one has every contacted me about either the delivery nor the refund, i hope Best Buy is not going down to the deep end of bad companies, been a good customer of the years....
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Better Sync
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great syncing with Sony TV for better sound while streaming programs on Netflix, Prime Video, etc.
I would recommend this to a friend just okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s average, does the job. Nothing special. Should be less expensive.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great soundbar!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar and a great value all around. Would highly recommend. Stands up to much more expensive soundboard.
I would recommend this to a friend - Pros mentioned:Sound quality
Good sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just set it up and it works well good sound so I may buy additional speakers to put around the room
I would recommend this to a friend