Customer Ratings & Reviews
- Model:
- HTS400
- SKU:
- 10096042
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Pros mentioned:Sound quality
Sound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this! It sounds awesome!! The guys were very helpful in picking out a soundbar.
I would recommend this to a friend Didn't last, subwoofer doesn't work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded good until the warranty was over, then the subwoofer stopped working. It's still paired and the light is on, but no sound at all. Also, the sub can't be replaced. Need whole new system now.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback and experience with the HT-S400, RichardP. We understand how frustrating it is when a product fails just after the warranty period, especially when the system appears to be paired (with the indicator light on) but delivers no sound from the subwoofer.
We genuinely regret the inconvenience this has caused, and appreciate that needing to purchase a whole new system is not ideal. Your feedback is valuable and will be shared internally, as it helps highlight common pain points and opportunities for product improvement.
We recommend reaching out to our support line to explore potential troubleshooting steps that may help identify the cause of the issue and offer possible solutions.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
We sincerely apologize for the difficulties you are experiencing with your unit and appreciate your understanding. We are committed to providing you with a resolution. Thank you for choosing Sony products.
Best regards,
Gus
Sony Social Media Team
NEXT…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded good. But not great. Just a glorified Bluetooth speaker. Also subwoofer stopped working about 2 months.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound bar. Fits securely under most tvs. Sound quality is excellent.
I would recommend this to a friend - Pros mentioned:Sound quality
Good enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good or decent enough sound system for music or watching movies.
I would recommend this to a friend - Pros mentioned:Sound quality
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing and can really turn a room up. Would definitely recommend
I would recommend this to a friend Good product just not for us
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much sound for our small home. We returned it.
I would recommend this to a friend- Pros mentioned:Sound quality
Surround Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love this Item, It makes you feel like you’re at the movies Theater.
I would recommend this to a friend Good but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gets the job done, but there are better ones on the msrket for sure
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent Soundbar. Needs more power. Better for a smaller room
I would recommend this to a friend Great Soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connected right up with my new Sony A80K TV, and can get pretty loud.
I would recommend this to a friend- Pros mentioned:Sound quality
wonderful sound set up
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my mom loves her new sound set up lets her hear her favorite movies
I would recommend this to a friend - Pros mentioned:Sound quality
Nice size perfect subwoofer and sound bar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just beautiful it's great for a small room sounds great
I would recommend this to a friend Sound Bat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product, great price and value! Would highly recommend
I would recommend this to a friendSONY HT-S400
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely sounded way better in the store display. Big disappointment in sound level and quality. Subwoofer quit working within a couple days.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Dave,
Thanks for your feedback. We are very sorry to hear about your experience with the HTS400 soundbar and the disappointment with the sound quality and subwoofer failure—This is not the standard we aim for!
We would like to help you resolve this. For the subwoofer issue, please check the wireless connection between the soundbar and the subwoofer. If it doesn't reconnect, we strongly recommend you contact our customer support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Rest assured your unit comes with an one-year limited warranty, you can check it here: https://www.sony.com/electronics/support/res/manuals/4599/2d611f383ea5a4c8d2ce3b48e7a24795/45991061M.pdf
We appreciate you bringing this to our attention and want to ensure you get a working product that meets your expectations!
Thanks for choosing Sony.
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, sub sounds awesome. Helps hard of hearing.
I would recommend this to a friend - Pros mentioned:Sound quality
Worth buying
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds really nice & clear for the price, totally recommend
I would recommend this to a friend - Pros mentioned:Sound quality
Small Surprise for a Bedroom
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System sounds very good, but is definitely for a small room.
I would recommend this to a friend - Pros mentioned:Ease of use
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and the wireless sub is a must. Great price.
I would recommend this to a friend Great while it worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great while it worked. After 1-1/2 years, sound bar quit. I went through all of the troubleshooting and called Sony. Too bad for me. Warranty only for 1 year.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DeniseH, we sincerely apologize for the issues you're experiencing with your HT-S400 soundbar. We understand how frustrating it can be when a product stops working unexpectedly and we regret that your experience has fallen short of your expectations.
While your soundbar is outside the one-year warranty period, we'd still like to see if we can offer further assistance. Please email the following information to socialsupport@am.sony.com
-Full Name:
-Username:
-Telephone Number:
-Model Number:
-Issue/Concern:
Thank you for being a valued Sony customer and for letting us know about this issue.
Best regards,
Estefany