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Customer reviews

Rating 4.5 out of 5 stars with 1579 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,579 reviews
  • Rated 2 out of 5 stars

    Great setup for a waiting-room or office

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace an older unit (no need for brands) and was highly dissapoonted. The sub on my old unit went out; after compairing a few this one stood out because of the ‘powerful wireless subwoorer’ it claims to have. Hook everything up only to find out everythung sounds worse then my old unit AND I have no sound adjustments other then a voice button that doesn’t change much and a sub on and off button. No trebble or bass adjustments and you get what you get as far as sound quality. The sub was not powerful at all and I could barely feel/hear it working from where I have it placed near the couch, about 6 feet from where I sit. The old one shook the room pretty good until it didn’t, this one, might scare a gnat away. Again, the system is great for a dental or doctors office but I wouldn’t buy it if you want some really good sound during movies and such. Please don’t make the same mistake i did unless you really do want as little as you can get for $200-300 in the sound bar world.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent Sound, TERRIBLE BASS!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent value. Sound from sound bar is pretty good but the sub woofer ruins the entire experience for me. The sub is so weak I can barely tell its running. Literally synced this subwoofer three times because I thought my sub was broken. I'm returning for a something with some actual punch.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound and works well with the Sony TV. TV remote sound control lags a little.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cheap sounding subwoofer, bad value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent soundbar but lacking in quality for the price. If it was half the price, it would be wort it. EQ is not that rich, subwoofer has cheap “punchy” sound to it when it peaks. Works great with music and pairs well with Sony TVs but not worth the price tag.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Surround sound

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speakers for the price really loud and clear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony sound system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is excellent and is compatible with my 65 Sony tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Sound Bar

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect sound bar provided. I am glad I selected this item for my living room television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Sony products

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased Sony sound bar to add to my Sony hdtv in our bedroom! Great sound ! Love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price t h e sound quality is excellent Definitely would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small and mighty. Paired with my 75’” Sony TV. It enhances the movie experience to the next level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added the extra to the TV sound system... just want it needed for certain movies

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can hear my TV without turning up full blast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides great sound for my tv and the guys that installed it were great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Consumer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enhanced the sound of our television. So glad it was recommended to me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and great sound! You will not regret buying this system

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect sound . I love it .. it really nice and design.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great surround sound effect! Enjoy it when watching movies.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So so

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my dad for his Sony tv. It always loses connection and is a hassle to get it connected again. Just think, mid movie and your sound goes out. Nice sound when it does work though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely transformed my living room watching movies will never be the same

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Eh..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as open box. I’m happy with the purchase as a normal stereo system, but would’ve been upset if I had paid full price. There are other sound bars out there for a comparable in price with better performance with DTS. The only thing that this exceeds at is LOUD!! 330w is loud!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Failed a Few Months After Purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this after a Sony rep pushed it pretty hard in the store. I thought it was a bestbuy employee but learned later it wasn’t. I noticed one day I didn’t hear the bass from the speaker and although the sound bar was on and connected through the eARC the sound was coming only from my tv. Looking in the settings and somehow the tv wasn’t recognizing it. Tried it on multiple other tvs and got the same problem. Bought the geek squad warranty and now I have to wait a month or more to be repaired instead of being able to swap it out or return it. Only had bad luck with Sony products unfortunately so do not recommend.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Donald,

      Thank you for considering Sony products.

      We sincerely apologize for the issues you've experienced with your HTS400 soundbar and the inconvenience caused by the repair process. It's disappointing to hear that the soundbar did not perform as expected and that the store assistance was not clearly identified, leading to confusion. We understand how frustrating it is to face a lengthy repair wait rather than a straightforward exchange or return.

      Thank you for your feedback. We regret the product and service fell short of our standards and will share your comments with our team. We appreciate your patience during the repair process.

      Best regards,
      -Fred Sony_US