Customer Ratings & Reviews
- Model:
- HTS400
- SKU:
- 10735598
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar is amazing, clean audio and easy set up, much recommended
I would recommend this to a friendCmas gift
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cmas gift they loved it and use it wll the time hapoy
I would recommend this to a friendSoundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were great. Now when I mute my TV, everything is muted. Fantastic!
I would recommend this to a friendNice sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was gift for my daughter for a movie night she was having with friends. She loves it.
I would recommend this to a friendSoundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First soundbar ive ever purchased and it honestly didnt disapoint me.
I would recommend this to a friendSound Quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is not good! Older version sounds better!
I would recommend this to a friendAwesome product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic, but sounds great. Pretty good price and veryveasy to use.
No, I would not recommend this to a friendHappy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a gift a while back for my sister and they love it! Works great!
I would recommend this to a friendFamily room tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does it’s job without showing off. Low profile, doesn’t distract
I would recommend this to a friendGreat Speaker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is exactly what we were looking for in our house.
I would recommend this to a friendAmazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m totally confident with this product, it’s just that I looked for.
I would recommend this to a friendOpen Box Sony Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item using an open box. I selected the excellent option however I did not receive an excellent option. This item came with missing and accessories in the sound bar and subwoofer itself came damaged. I’m a little disappointed because now I can’t trust the process.
No, I would not recommend this to a friendNice system and fair price!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im a Sony fan and this system is really quite nice fir the
I would recommend this to a friendSurround Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Clear sound and the max volume is perfect.
I would recommend this to a friendSound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like these items. The sound is so low, I have to turn the volume up very high to hear it. Thinking about disconnecting it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CarolynA,
Thank you for sharing your feedback about the HT-S400. We're sorry to hear the sound isn’t as loud as you expected. Let’s try a few simple steps to help improve the volume:
1. Make sure the soundbar and TV volume are both turned up. Sometimes the TV volume can affect the soundbar.
2. Check that the soundbar is set to the right input and that the cables are connected tightly.
3. Try changing the sound mode on the soundbar remote (like “Voice” or “Sound Field”) to see if it makes a difference.
4. If you’re using Bluetooth, make sure your device’s volume is also turned up.
5. Ensure your HT-S400 is running the latest firmware. https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s400/software/00278020
6. Try resetting the soundbar. Press and hold the power button and the volume down (–) button on the bar speaker for more than 5 seconds. When [RESET] appears on the front panel display, the settings will return to their original state. Then, disconnect the AC power cord, reconnect it and press the power button to turn the speaker system back on.
If you still have trouble after these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Thank you for being a valued Sony customer and for letting us know about this issue.
Sincerely,
Estefany
Open box excellent not as described condition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the open box which says excellent condition, however the wood was a bit swollen in a few places and definitely not excellent condition. Product was not even cleaned before sending, it had a lot of white spots.
No, I would not recommend this to a friendMust have!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! Must have for any “man cave” or any living room. The wireless bass speaker is easily the thing that puts this item above the rest.
I would recommend this to a friendSony Sound bar and bass sub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bang for tour buck cant go wrong with Sony or Best Buy!!
I would recommend this to a friendSony soundbsr
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best bang for my buck. Excellent product. Highly recommended.
I would recommend this to a friendZero bass
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This subwoofer/soundbar has zero bass. Plus it spontaneously just turns off, completley randomly, on its own. Sometimes it does it 3 times in one hour, other times it doesnt do it for days. For the price, i was expecting a lot more. The Samsung combo i got for less $ is vastly better, with no technical issues and serious bass.
No, I would not recommend this to a friend