Customer Ratings & Reviews
- Model:
- HTS400
- |
- SKU:
- 10735598
Customer reviews
Rating 4.5 out of 5 stars with 1516 reviews
(1,516 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 4 out of 5 stars
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes sound does not come on when TVis turned on. Often sound goes off whileTV is playing.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friendRated 4 out of 5 stars
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is always perfect for music system. Price is almost same like other sound bars.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
I would recommend this to a friendRated 1 out of 5 stars
Trash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer started sounding distorted and wasn’t working very well after a month of purchase. I would not recommend this. I may have purchased a device that was defective but honestly you can find better.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello BREANAC,
Thank you for considering Sony products.
We sincerely apologize that you're experiencing issues with the subwoofer on your HT-S400 soundbar. That's definitely not the quality experience we want you to have, and we're here to help get it resolved.
To help fix this, please try the following:
1. Check your firmware version:
Make sure your soundbar is updated to Version 1.188. You can check and download it here: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s400/software/00278020
2. Reset and re-link your subwoofer:
Hold the power and volume (–) buttons on the soundbar for 5+ seconds until you see “[RESET]” on the display. Then unplug and plug back in the power cord.
After that, manually re-link the subwoofer by following the steps in the manual here:
https://www.sony.com/electronics/support/res/manuals/5034/7831498f50f2674a02356156810c655a/50347731M.pdf
If you encounter any recurring issues after completing the steps provided, please be aware that your unit is protected by a 1-year limited manufacturer's warranty. To help us assist you more effectively, we kindly request that you reach out to us at socialsupport@am.sony.com and include the following information:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We greatly appreciate your patience and understanding as we work to resolve this matter.
Best regards,
-Fred
Rated 1 out of 5 stars
Item Sucks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this sound bar to have a better sound quality over the from the sony bravia tv that I own. Sound sucks on this sound bar. The TV sound was bettter then the sound bar. Had the sound bar connected through HDMI and Bluetooth with no sound improvement. Hand to have volume at 35 to just hear the TV through sound bar. Yes sound bar was compatible with TV.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friendRated 3 out of 5 stars
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just think that you can do a lot better for the price point they are decent quality don’t seem to do much for the money I return mine wasn’t doing for me when I wanted them to the base was poor and the sound was echoey I got Polk Sigma 4 this brand supports all Dolby audio and Atmos and the price difference is not very much
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friendRated 3 out of 5 stars
Seemed ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound wasn't much more improved that our television, so we returned this item and when we did, there was a big problem because the person who sold it to us, put the wrong item # in and everything had to be re-looked at carefully. For us, it just didn't work out, but it might work better for others in different circumstances.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
I would recommend this to a friendRated 5 out of 5 stars
Great and would recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and experience with this. Would recommend.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
I would recommend this to a friendRated 2 out of 5 stars
Randomly Blasts to 100 for 5 Seconds
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited to buy this. That quickly went away when it started blasting to 100% volume randomly throughout the day for 5 seconds or so. What a headache (literally) and waste of time.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friendRated 5 out of 5 stars
Great Sound Quality!!!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm blown away by how amazing this Sound Bar really is!!!! The sound quality is just over the top and the deep bass is of great quality. For me, the deeper the bass, the better. I love that loud boom boom!! The louder it gets you can still listen to the sound nice and clear. This Sound Bar along with the Subwoofer will definitely wake the neighbors up. The set up was very easy, just get it out of the box and plug in. It comes with a optical cable but no HDMI cable, I do feel that at this point everyone owns one so that was no issue.The Subwoofer is wireless, making it easy to move around and not having to worry about cables showing all over the place. This Sound Bar makes movies sound more intense and keeps you very well entertain. Listening to music is just as easy as 1,2,3 just turn on your bluetooth and you are all set. Its the best 300 dollars you will spend. I definitely recommend this Sound Bar and SubWoofer to anyone that wants to take their entertaiment to another level.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
I would recommend this to a friendRated 3 out of 5 stars
Good enough soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would really give this 3.5. Sound's not bad; neither is it outstanding. I have to crank the volume up to get good fidelity out of the soundbar. I was going to buy the Samsung bar but they were out of stock. I impulsively bought the Sony, thinking it would be fine. Turns out the Sony was just that: fine.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friendRated 3 out of 5 stars
Not for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy hookup but the sound just doesn’t have any boom in the bass just sounds like a louder tv speaker when watching tv but when playing Bluetooth music sounds ok
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friendRated 4 out of 5 stars
Positive hearing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound at times is a little harsh.hard to regulate level of sound
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
I would recommend this to a friendRated 1 out of 5 stars
Don’t Bother
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I would have kept the box and everything so I could return it. First off, the instructions seem straightforward, but they didn’t help when I had to reset the whole thing out the box. After it connected, the first couple days were great. Then I encountered synching problems where the sound wasn’t accurate with what was on our Flat Screen. Then the subwoofer started disconnecting. We don’t have other wifi devices around it. The most annoying thing is that, at least twice a day, when we go to lower or turn up the value, it will suddenly get EXTREMELY loud for 5 seconds. And it doesn’t stop no matter how much we try and turn it down, before it finally lowers the volume. At this point, if we put it back at the volume level it was at before trying to turn up or down, it suddenly sly sounds quieter even though it’s at the exact same volume it was at before. Don’t bother wasting your money. I did this out of convenience because we have a high end latest model Sony flat screen that easily connected. But, now I regret it.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
Weak dialogue.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted this to be a good system. Action scenes were loud with very good bass. Unfortunately dialogue was very hard to get loud enough. Ended up returning the system.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friendRated 5 out of 5 stars
Instalation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The staff was great and professional item was delivered and installed on time
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
I would recommend this to a friendRated 2 out of 5 stars
Not good sound quality and not adjustable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality and not very adjustable. The sound bar sounded very dull and had no way to adjust the bass, mid and treble separately. I ended up returning this and going with a JBL SB 550
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
mrslsc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is ok, but volume needs to be turned up to very high levels, at least (30's to 40's) to hear dialogue clearly even when only about 6 feet away. Bass needs to be turned down to hear voices clearly. The subwoofer doesn't seem to have much output. The same criticism applies to the Sony Bravia XR90K TV, volume needs to be turned up quite high to hear dialogue
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Getting the run around from Sony
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy installed the sound bar annd Subwoofer, it worked for four weeks. Called Best Buy and was told to contact Sony. They instructed me to unplug the system and it would reprogram its self. After having to unplug the system to have sound we called Sony three times before they instructed me to sent the Sound Bar and Subwoofer to United Radio Sony’s repair company. They could not duplicate the issue. And informed me that we’re shipping it back. They said If I still had the same problem call Sony. What happen to the days when your could return product that does not work?
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friendRated 5 out of 5 stars
Sony sound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it it could be a lil louder but overall it’s good
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
I would recommend this to a friendRated 5 out of 5 stars
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Would definitely recommend it to someone looking for one
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
I would recommend this to a friend











