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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1609 reviews

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    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,609 reviews
  • Rated 5 out of 5 stars

    Above average kit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was a great improvement on my tvs sound. I can now get some bass onnmy shows and still here the dialog! For the price its perfect. The wireless subwoofer is so convenient for me and i have zero problems with the connections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellebt Sound bar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and easy set up. This is really all you need and a true game changer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good bass. Clean sound.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price. It is a very good sounding system. Very good bass and clean sound with no distortion. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar and subwoofer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound quality and bass for a great price! Highly recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Preferred our previous one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Woofer doesn’t have the same bass as my previous Sony bar. Certain shows have a “tinny” sound. And the previous model had an auto turn-off after no use for a certain time. This one you have to turn off or it simply stays on

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MELODYW,

      Thank you for your feedback and for being a loyal Sony user. We are happy to hear you are overall satisfied with your HTS400, and we would like to help you fine-tune the experience to better match your previous model.

      To address the bass response, we recommend using the Bass + button on your remote to manually increase the subwoofer output until it reaches your preferred level. Regarding the audio quality on certain shows, adjusting this bass level can often help round out the sound profile and reduce any perceived "tinny" quality.

      Additionally, your soundbar does include an Auto Standby function that allows it to turn off automatically when not in use. To enable or check this setting, please press and hold both the Power and TV buttons on the bar speaker itself for more than 5 seconds. The front panel display will then show "AUTO STANDBY" along with the current setting, allowing you to ensure the feature is active so the unit powers down on its own.

      We hope you find this information helpful, and thanks for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is magnificent. Can hear it all throughout the house.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LilDeadHead!
      It brings us great satisfaction to hear that your HT-S400 is filling your entire home with magnificent sound! We’re so happy that the power and clarity are making such a big difference in your space.

      This soundbar system comes with a powerful wireless subwoofer that delivers deep, rich bass without the clutter of extra cables. It uses our S-Force Front Surround technology to create a cinematic, surround sound feeling using only front speakers.

      Thanks for selecting Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Sinple and Easy to Use, Quality Sound!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great and simple product. Easy to use and quality sound. Just what i needed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Less is More

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted the simplicity of a single bar and subwoofer that could handle a large TV in a big room... and this really delivers. Possibly a touch pricey but not complaining.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the great review, WilliamH!

      We’re so glad to hear the HT-S400 is delivering exactly what you were looking for! It’s awesome to know that the single bar and subwoofer combo is filling up your room and handling that large TV without any issues. We really strive for that "simple but powerful" setup, so it’s great to hear it’s hitting the mark for you.

      We appreciate your feedback on the value, too. We’re just happy to know it’s a solid investment for your home theater!

      Thank you for choosing Sony.

      Best regards,
      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sound is fabulous and clear. Very easy setup!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad i bought it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is lower than the television I purchased, but the sound is clearer, crispier than the TV. If i used the original TV sound it would echo in my room, this really cleaned that up, and the bass really makes me feel like i am in the theater(small room)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony HT S400 soundbar

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this soundbar for a little under a year now and its awesome, i love it. Sure it doesnt have all the features that some of the other soundbars have but it has HDMI ARC, optical and bluetooth and thats all i need. Sound quality is good and while im not an audiophile i do like good sound quality and this has it. I got mine on a black friday sale for $149.99. At the time of writing this (11/13/2023) its on sale for $199.99. It may be a little high but Sony is known for their home entertainment products. I mainly use mine for watching TV and listening to music. Sometimes when im watching TV it sounds like the sound is coming from straight in front of me. (TV and soundbar are offset). Of course thats a placement thing. Overall, awesome 2.1 soundbar that works great in a bedroom

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, easy set up and use. Geek squad helped set it up but it is very easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony HT-S400 Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing and compact product. Great sound and Bass. Highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 2.1 sound bar w/sub

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really impressed with the sound quality and depth of the bass. This unit is st it's best when watching/listening to movies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Chili43,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you appreciate the sound quality and depth of the bass on the HTS400 soundbar, especially when enjoying movies. It's wonderful to know our product enhances your viewing and listening experience so effectively.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Happy purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound, especially music. Sleek looking so easy to place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound has been great, has been easy to use, have had no issues with this device. Setup was quick and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Very pleased. Easy setup and easy to attach to tn

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, great quality, easy connect, highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great and easy to hook up with the cord or Bluetooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Real Clear Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent soundbar easy installation great for CFP game and NFL game's for semi-finals.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the excellent review, MikeH!

      We are thrilled to hear that the HT-S400 delivered the great sound you needed for the CFP and NFL games. It’s wonderful to know the installation was a breeze and that it’s elevating your sports viewing experience!

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US