Customer Ratings & Reviews

Hi Docwinlee,
It is great to hear how much you like your HT-S400 with your TV!

This soundbar is built to give you rich and powerful sound, so movies really feel bigger and more exciting, almost like you’re at the theater.

We appreciate you choosing Sony!
Best regards,
Estefany

Hi BaileyKilgore,

Thank you for taking the time to share your feedback, and we sincerely appreciate your kind words about the exceptional sound quality of the HT-S400 when it's performing as expected. We are genuinely sorry to hear about the frustrating issue you are experiencing with the intermittent subwoofer connection.

We want to ensure you get the seamless, powerful sound you deserve. Since the basic reset has not resolved this persistent issue, we strongly recommend allowing our dedicated technical support team to conduct a more in-depth diagnostic. They have advanced tools and knowledge to explore potential wireless interference, firmware issues, or other factors that might be causing the subwoofer to drop its connection.

Please contact our specialists through the link below so they can walk you through further, advanced troubleshooting and work towards a permanent solution:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

We value you as a customer and are committed to resolving this so you can enjoy your home theater setup without interruption.

Thank you for considering Sony!

Regards,
Dominick

Hello AnneS,

Thank you for choosing Sony!

We're elated to hear that you are very impressed with the HTS400 soundbar and your new Sony TV. It means a lot to us to know our products are enhancing your entertainment experience. Your positive feedback encourages us to continue delivering quality and innovation that you can enjoy every day.

Best regards,
-Fred

Hi OsvaldoR,

We're so glad to hear that. Thank you for sharing your 5-star rating and letting us know how your Sony soundbar has taken your movie nights to a whole new level. The HT-S400 is designed to deliver immersive, cinematic sound that truly enhances every viewing experience, so it’s fantastic to know you’re enjoying that standout feature.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hi Plew,

We're truly heartened to learn that you’re loving your Sony sound bar! Thank you for the fantastic 5-star rating and for highlighting the great sound quality and easy setup—those are features we aim to deliver with every experience. It’s wonderful to know your sound bar has made such a positive impact, even with its premium price.

Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.

Hi leemcleod,

Thank you for your review! It is most rewarding to hear that you're enjoying the great sound and effortless setup of your Sony HT-S400 soundbar. We designed this system to be both powerful and easy to use, so it's fantastic to know that you're experiencing a seamless, wireless connection without the hassle you've had with other brands. Your feedback is a great testament to the quality and convenience we strive to deliver.

Thanks for trusting Sony!

Best regards
Dominick

Hi CharlesH,

That's fantastic to hear! We're thrilled your Sony HT-S400 Soundbar is working out so well for you. We designed the HT-S400 for seamless integration and an enhanced audio experience, especially with our Sony TVs. It's great to know that the "plug and play" setup, impressive sound, and sleek design are exactly what you're enjoying.

Thank you for the 5-star review! We appreciate you choosing Sony.
DiegoV

Hi MichaelK,

We are really happy to hear that you’ve added the HT-S400 to your setup, though we want to ensure it’s working seamlessly with your TV.

To help with the automatic power-off feature, please check the Control for HDMI settings. You can do this by pressing and holding VOICE on the remote control for more than 5 seconds until [CONTROL FOR HDMI] appears on the front panel display. To change the setting, press the volume +/– buttons on the remote.

Please keep in mind that when you turn off the TV, the speaker system will turn off automatically only if the input of the speaker system is set to the TV input. Additionally, your TV must support the Control for HDMI function; you may want to refer to your TV's operating instructions for specific compatibility details.

If the issue persists after checking these settings, please reach out to our technical team for further assistance here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Thank you for trusting Sony to enhance your audio experience.

Best regards,
Dominick