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Customer reviews

Rating 4.5 out of 5 stars with 1609 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.6 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,609 reviews
  • Rated 1 out of 5 stars

    Open box LIES!!! Purchased as excellent like new.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had none of the packaging, no manual. The sub is scratched really bad, worst part is the metal grill on the front is dented. I knew i should have checked when the box was way too big.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Scratches and dents

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supposed to be excellent condition, but all in scratches and dents!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Virtual surround sound w/ minimal equipment

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The SONY soundbar with wireless subwoofer has been a nice addition to my current television setup. The soundbar fits nicely on my TV stand console, but can also be wall mounted if you choose to do so. This sound system puts forth 330W of maximum total output and for my living room that seems to be a pretty adequate amount. Paired this up to my Samsung QLED TV, but wishing I had a SONY TV to truly see how seamless this sync would be. This soundbar offers a S-Force PRO Front Surround that helps to keep the size of the soundbar smaller, and allows me to have a cinematic surround sound experience. The wireless subwoofer helps to keep cables and connections to a minimum as it delivers a nice deep bass. The remote is small and compact along with being easy and intuitive to use. The soundbar is hooked up to my TV set with an HDMI cable and it works smoothly for consistent audio output. I'm liking the option to have the voice clarity option for moments when I'm watching a movie at night. I can easily hear the words of the dialogue without having to crank up the volume and get all the special effect sound into it. There is also an OLED display on the front of the soundbar so you can see the input or volume settings. Connecting to this soundbar with Bluetooth has been easy as well, which has allowed me to stream music and audio from my iPhone 13 Pro and iPad with ease. Sony has crafted the shape of the speakers here to help improve the amplitude of the audio and I can't say for sure that I notice it, but am happy with the overall speaker setup. This subwoofer and soundbar are both very nice for my needs and also my budget. I think the quality is very nice from a leader like Sony and the functionality is easy to use.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Good Value, Lots of Bass

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re shopping around for a soundbar, you probably know that they can range anywhere from cheap to wildly expensive. I think Sony hit the sweet spot with the HTS400. It’s made by a company that produces many home entertainment and audio products, so the build quality is there. Setup is super easy. Plug the subwoofer and soundbar in, connect the soundbar to your TV, and be sure the subwoofer pairs wirelessly. That’s about it. The soundbar is able to connect to TVs via HDMI (not included) and is ARC compatible, via a digital optical port/cable (included), or wirelessly to select Bravia TVs. You can also pair it to other devices via Bluetooth to play podcasts, music, etc. The Bluetooth connection was quick to set up and stable from anywhere within my apartment. Switching between inputs can be done both on the soundbar itself or from the included remote. Speaking of, the remote has well labeled buttons and is intuitive to interact with. There are dedicated bass + and - buttons, which is consistent with many other Sony audio products. Any setting changes you make can be verified on the super small OLED display right in the middle of the soundbar. I particularly like that this is there so I can check what volume I have the system set to. My impression of the audio quality itself is generally positive. Out of the box, it felt a bit bass heavy for me. When watching car videos on YouTube especially, the background bass generated by road noise was a bit distracting. Once the bass was brought down just a little, I was able to hear voices more clearly. That being said, if you’re listening to music and want heavy bass, it is available at the click of a button and will absolutely make an entire room rumble. It’s a lot of fun, just don’t make your neighbors too angry. All in all, I really like this soundbar and woofer combo and would definitely recommend it if you’re in the market and don’t want to spend an ungodly amount of money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A nice quality and reliable soundbar system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After I started having constant connectivity or sound issues with my Vizio soundbar, I decided to go with a different brand. The Sony HT-S400 has been a nice upgrade. I don't have the same sound or connection issues. The audio quality and volume is great for our living room size, which is on the smaller side. It could easily fill a larger room because I can't come close to turning it all of the way up. The subwoofer puts out a lot of low bass and the soundbar itself has a nice room filling sound with . It comes with a simple remote that has all of the necessary functions to adjust the sound. We use the voice enhancement a lot and it works great. I have it connected to my AppleTV and it works great. I just use the AppleTV remote to control the volume. I'm very pleased with the soundbar system overall.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi msp1,

      Thank you for choosing Sony!

      We're pleased to learn that your Sony HT-S400 soundbar has been a great upgrade for your living room! It's fantastic to hear that you no longer have connectivity or sound issues and that the voice enhancement feature is working well for you. We designed the HT-S400 to deliver clear, powerful audio that can fill a room, so it's wonderful that it's fitting perfectly in your home. Thank you for sharing your positive feedback!

      Best regards,
      -Fred Sony_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Good Value with Great Performance

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the years, I've probably owned over a dozen soundbar/subwoofer combos. Poor sound, wiring problems, lip sync issues, doesn't work correctly with Arc/Earc; I've pretty much seen it all. I've yet to have one that checked all the boxes - until now. Upon unboxing, the first thing I took note of was there was a manual - with actual words! I'm so tired of trying to set things up while trying to decipher the hieroglyphics that typically come packaged with electronics. Or get a note inside that says "go to www.xyz to download the manual." Everything you need is in the box. Well, almost. While they do supply an optical cable, If you're hooking up to an eArc port, you're going to need an HDMI cable. The setup went perfectly. Push a button on the subwoofer to sync it with the soundbar. I did absolutely nothing to connect the unit to the tv. As soon as I plugged the HDMI cable into the eArc socket of the tv, it recognized it. Everything worked - including using the cable remote to adjust the sound level. Finally - was very happy not having to use 2 or 3 remotes! I only used the Sony remote to cycle through the various sound fields to see which setting suited my taste. I've had two prior models of the Sony; another thing that impressed me about this one over its predecessors is the bass. Beautiful full response - best I've heard from a soundbar combo. In the photos I've submitted, that's a 75" TV for comparison. While the soundbar appears overwhelmed by it, this thing packs a powerful punch for its size. In my estimation, it outperforms its price point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound ... Not bulky... Classic look... Easy setup

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josue,

      We are thrilled to hear that you're enjoying the great sound and classic look of your HT-S400 soundbar! It’s wonderful to know the setup process was easy and the design fits your space perfectly.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Can't go wrong for an entry level speaker

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy hookup and install. Instructions were very quick to follow in the startup guide. Turned on the subwoofer and it synced automatically. Love that a mounting template came included with this sound bar. It would make for a sleek mounted sound bar setup for those that may not have a media console or just want the proper aesthetic. Sound is plenty good. Bass is decent at max level just not punchy like I like it. For price point it does sound good. Wish it had more control over audio levels like the treble. I can see that for TV/Movies you will be alright knowing this can get plenty loud. For music it may leave your ears searching for a little more finesse. At the end of the day this is useful for those who aren't audiophiles but still want a loud sound bar that can hold it's own in a standard living room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this soundbar! Setup was a breeze, especially since both the soundbar and my TV are Sony — they synced perfectly. The sound quality is impressive, and I’d highly recommend it to anyone looking to upgrade their home audio.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Well priced sound bar that packs a punch!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overview: I think we can all agree almost all built in TV speakers leave much to be desired. I was looking for something for my basement TV, a TV that mainly gets used by the kids for TV shows, Xbox gaming and an occasional movie. The Sony HTS400 seems like the perfect choice, it’s reasonable priced (disclaimer: as part of the Tech Insider Network, this item was provided to me at no cost in exchanged for an unbiased review), simple setup with no wires to run. The sound bar and subwoofer came packaged in an “L” shaped cardboard box. Inside, it was well packed and included 2 power plugs and an optical cable (no HDMI is included). The subwoofer is mode from particle board with black laminate outer layer, it’s about the size of a desktop PC. The sound bar itself feels sturdy, top cover is plastic with some texture on it. When it comes to design, I would say overall, its attractive, but nothing special. Setup: Getting the sound bar and subwoofer setup with my TV, a Hisense U6G, was a breeze. I tested all 3 connections, optical cable, Bluetooth and finally the HDMI via ARC port. 1. HDMI ARC: Overall, I prefer the HDMI ARC connection; the sound bar automatically goes into standby mode when the TV is turned off and the sound bar volume is controlled with the TV remote. 2. Bluetooth: The Bluetooth connection worked well, I didn’t notice any lag in video/audio (some TV’s have a feature to adjust lag). This method on connecting is clean, leaving no wires to hide. I noticed when I powered down the TV, the sound bar stayed on and was in pairing mode. This is probably because I have 1 device, the TV, paired to the sound bar, and when the TV is off, it no longer detected the device and automatically went into “pairing” mode. 3. The optical cable works fine as well, but the sound bar won’t go into standby mode when the TV is turned off and you’ll need the sound bar remote to adjust the volume. The sound bar can be wall mounted, there are mounting holes on the back. They also include a template but does not include screws or mounting hardware. Sound: My TV room is approximately 500 sq feet, the sound bar and subwoofer is loud enough to fill the room. To test, I played some of my favorite movies that have good sound. This includes The Matrix, TOP gun and Transformers. The subwoofer produced good base, the sound bar while it was loud, I didn’t really hear any “surround sound” and this was with the Sound field turned on. I didn’t hear jets flying from one side of the living room to another. I realize it’s a 2.1 sound bar and perhaps I should not really expect that. In the lobby scene of the Matrix, again, the subwoofer supplied plenty of base with the gun shots, but the rest of the sound coming from the sound bar could’ve been more clear and crisp, the bullet casing dropping on the floor wasn’t as clear as I hoped, it didn’t have that pitch that I’d expect to hear. Overall, if you’re looking for bang for the buck, this is a very good sound bar and subwoofer package. You get good, loud sound and deep base, great for Xbox games and movies. If you’re looking for surround sound, crisp, clear audio, look elsewhere and increase your budget. Pros: 1. Loud 2. Subwoofer has good base 3. Reasonably priced Cons: 1. Audio could be more clear 2. Lacked surround sound-like effects 3. No voice assistant supported (Alexa, Google Home, Siri)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sound bar and sub woofer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar and sub woofer work fine. The bar is a bit longer than I anticipated. It fits in front of the stand mounted tv but not under it as I had hoped. The sub woofer adds bass but is clunky and large. Still, I found a place for it. I still much prefer my previous sound system which involved a stereo receiver, 2 Bose bookshelf speakers, and phenomenal sound but new tvs have no ports for RCA plugs so this is an ok option. The Bose in the picture is no longer connected to the TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the honest review, Johnna!

      We’re glad the HT-S400 is working well for you, though we appreciate the feedback on the size of the bar and subwoofer. While we know it’s hard to beat a classic bookshelf speaker setup, we’re happy this system provided a modern solution for your new TV.

      Thank you for making Sony a part of your home!

      Best regards,
      Gus, Sony Social Media Team Sony_US

  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Does not play nice with Samsung.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was super excited to setup this soundbar in my basement. I have a 65" Samsung curved TV that was hooked up to a Samsung soundbar. It was one of those soundbars with a "built in" subwoofer and really lacked the low end sound. This Sony soundbar has a wireless subwoofer that I thought would really add a nice punch to fill the open area of the basement room. The old soundbar was connected via an optical cable and it talked perfectly to the TV and the TV remote even controlled the sound flawlessly. So I moved the old Samsung soundbar to my bedroom where I have a smaller Samsung TV and connected it through Wi-Fi. It continued to work perfectly. Now, I simply connected my new Sony in the basement with the optical cable, plugged in the subwoofer to a power source and it was up and running. But that was where the simplicity ended. When hooked up via the optical cable, you cannot use the TV remote at all. It does not talk to the soundbar, even though the TV is set to output to the optical cable. Even the owner's manual states that when using an optical cable you must use the included soundbar remote. This is honestly the first soundbar that I have used (I have had 4), that the TV's remote did not control the soundbar volume. I found it crazy to have to use 2 separate remotes, one for the TV and one for the sound. So I decided to unplug the optical cable and connect via Bluetooth since the TV can output audio through Bluetooth as well. Once I did that, the TVs remote controlled the volume, so problem solved right? Wrong. Once you turn off the TV, all communication stops and you have to initiate the entire connection each time you power up your TV. I find that extremely annoying as I am used to both the TV and soundbar just working. Maybe I am just too picky. My last step was to connect the soundbar to the TV via HDMI via my TV's ARC output. This is supposed to be the best way for the 2 devices to communicate effortlessly. So I had to squeeze my arm behind the TV to unplug my Firestick, plug in an HDMI cable, relocate another HDMI cable, relocate the Firestick, then setup an HDMI splitter since one port is now occupied by the soundbar. This should finally do it right? Not quite. The soundbar does recognize the soundbar, and the TV remote does control it. But then once you power down the TV and power it back up again, it loses communication again! It starts off with the TV sound and then 50% of the time it cuts over to the soundbar and 50% of the time I have to manually switch the audio out to the soundbar. Wow, I have never been so frustrated in a soundbar before. I am not sure if this is a matter of Samsung and Sony simply not playing nice, or if the soundbar is just this bad. The sound of the speakers is very good. The voices are clear and the bass is good. Nothing overpowering, but this is not a huge sub. I am actually very pleased with the actual sound performance. I can hear everything with no issues and it has very good range. Overall, I am just not happy with how the soundbar talks to my TV and it is actually a downgrade from my previous soundbar. It does sound nice, but if you have a Samsung TV, you may want to consider a Samsung soundbar. I do not know if the communication is better with this soundbar and a Sony TV, but I think I could have done better.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Needing a 3.5 volume.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has great sound, I do not like how limited the sound is. The difference between 3 & 4 is a lot and I wish there was a 3.5. Frequently the 3 is just a tad too quiet and the 4 is super loud!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Wendyf,

      Thank you for choosing Sony!

      We’re honored to hear that you value the sound quality of the HTS400 soundbar. Your observation regarding the volume increments between levels 3 and 4 is appreciated and noted. We understand how more granular control over sound levels can contribute to a more tailored and comfortable listening experience. Your feedback is valuable and will be shared with our development team to help inform future enhancements. We sincerely appreciate you taking the time to provide such constructive insights.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    I am glad I bought it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound system is worth the money. It is extremely loud and the bass is right. It is easy to connect. It connects automatically with my TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SeanM!
      Thank you for your great feedback! We are really happy to hear that the HT-S400 sound system is delivering the loud, powerful bass you were looking for and that connecting it to your TV was so effortless.

      This system is designed to provide clear, immersive sound with easy setup, thanks to its seamless automatic TV connection and user-friendly interface.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent bass and sound. Keep subwoofer by sofa

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I have tested this out with out Sony X80J 55” google smart HDTV, now I’m sure this TV is a “Bravia” TV from other searching, as after seeing reviews for this soundbar on their site and other certain consumer sites says this has a “Flexible layout and wireless connection to compatible BRAVIA TVs”; well I’m more preferred a wired in type of guy. So, I tested this using optical cable, and using the HDMI arc feature and enabled it on my tv; pretty much with being connected to HDMI I was able to control the volume with my main TV remote (but to adjust bass and I night mode; use the remote the soundbar/sun came with. But the soundbar will turn on when you turn on the tv, not in an instant but a good mere 10-15 seconds. Turn the TV off, well after waiting 30 seconds it doesn’t turn off in an instant so I used it’s remote to turn off. On a previous brand of soundbar and tv of the same brand that I had a while back, I used the soundbar remote to control the tv and change inputs also as you have separate “tv power” and “power”. Well on this subwoofer remote here, none of that. Is that a dealbreaker? Nah, and it shouldn’t. Anyhow, played nice action comic superhero movies and sound does blow you away. Many consumer reviews or just consumer opinions say to move the subwoofer back to the area where you sit, prefer behind a sofa. I prefer against one of the sides of the sofa. And I have my subwoofer bass volume all the way up. This will deliver. Excellent for gaming as well for any hardcore gamer. Or just simply having a family night watching movies at home with some popcorn.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great for the price amd size. Easy setup and blends in with my other electronics.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MichaelM,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the HTS400 soundbar delivers great sound quality and fits seamlessly with your setup. It’s rewarding to know the easy installation and design have complemented your space so well. Your feedback motivates us to keep focusing on delivering practical and enjoyable audio solutions.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony for the W!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For 300 watts its sounds hits harder then most soundbars. I’m into audio and know that you will get what you pay for but with a Sony you can’t go wrong. Its drives the sound and has a great arrangement of sound. I have hosted with this bar before and people thought I had a big system.. if you thinking about it just buy it and make sure you get a good optical cable to minimize the distortion. And your all set.. this is great for a small setup or a quick one

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KevinL,

      Thank you for choosing Sony!

      We're elated to hear that the HT-S400 soundbar delivers powerful sound that impresses both you and your guests. Your expertise in audio truly highlights the quality and performance this soundbar offers, especially for its size and wattage. We appreciate your practical advice about using a good optical cable to ensure the best sound clarity. It’s wonderful to know the HT-S400 can elevate a small or quick setup with such impact.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony - HT-S400 2.1ch Soundbar with powerful wirele

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently added the Sony HT-S400 2.1ch Soundbar with Wireless Subwoofer to my home entertainment setup, and I am extremely satisfied with its performance! This soundbar has completely transformed my viewing experience, delivering rich, immersive sound that brings movies and music to life. The setup was a breeze, and the wireless subwoofer adds depth to the audio, creating a full-bodied sound that you can really feel. The bass is powerful without being overwhelming, perfectly complementing the crisp dialogue and clear highs from the soundbar itself. I appreciate the various sound modes, which allow me to optimize audio for movies, music, or gaming. The overall build quality feels solid, and the sleek design fits nicely with my TV. For anyone looking to enhance their home theater experience, I highly recommend the Sony HT-S400. It's an excellent value for the quality it provides, and I'm thrilled with my purchase!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Sound! Disappointing Dialogue.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, this thing puts out REALLY good sound! Just pop in Top Gun, turn the bar and woofer up, and it is incredible. My reason for rating it 4/5 stars is that the dialogue is really bad, and any sound compression options and/or night mode don’t help. I know it is 2 channels and doesn’t have the dedicated third channel for dialogue, but still. Watch Tron Legacy, and it sounds so good, but when you get to a scene like when he meets his dad and they start talking, you have to turn it up 20 points or more to match the volume you had for the music and sound effects. I am taking this back and getting the Sony 3-channel Bravia 6 sound bar.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WillH,

      It is truly wonderful to know that the HTS400 delivered such an incredible, room-filling experience for your favorite action sequences!

      We appreciate your honest feedback regarding the dialogue clarity during quieter scenes. While the 2.1 channel system is designed for powerful cinematic impact, we understand that constant volume adjustments can take you out of the moment. It sounds like you have a great eye (and ear) for detail, and moving to a 3-channel system like the BRAVIA Theater Bar 6 is a fantastic choice. The dedicated center channel will ensure those pivotal conversations stay crisp and clear, even amidst a heavy Daft Punk score.

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    AAA

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Positive: "Great sound quality, powerful bass with the wireless subwoofer. Easy setup and sleek design!" Negative: "Sound quality is decent, but bass can be too overpowering. Lacks some clarity at higher volumes."

    I would recommend this to a friend