Customer Ratings & Reviews
- Model:
- HTS400
- SKU:
- 12569562
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
did last long
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased this item on October 13 2023. I just went out today just after the service plan expired. My luck
I would recommend this to a friendNot great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not great quality for the price. I just replaced an older Sony sound bar and that was better. I would spend the extra money and get the Bravia.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FJC32,
Thank you for taking the time to share your feedback. We are sorry to hear that the HT-S400 soundbar has been disappointing and that you feel your previous model was better. We sincerely apologize for any frustration this has caused.
We appreciate you sharing your experience, and your comments about the quality and comparison to other models are valuable to us. We will certainly share your feedback with our product development team.
In the meantime, we would like to offer a few tips that might help improve your listening experience with the HT-S400:
1- Try the Sound Field Button: Press the SOUND FIELD button on your remote to enhance the surround sound effect
2- Adjust the Bass: Use the BASS + button on the remote control to increase the bass level and achieve a richer sound.
We really appreciate you sharing your experience, and thank you for considering Sony products!
Best regards,
Dominick
Volume
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clarity is my problem. Need to the volume up high to get the sound I want.
No, I would not recommend this to a friendBest Experience ever in a store
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was excellent shop here All the time now ok
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TerrenceB,
We're thrilled to hear your experience was excellent when purchasing the HT-S400 sound bar! Make sure you connect it with an HDMI cable to enjoy the best quality out of your setup. We hope you have amazing moments with it ahead!
Thanks for choosing Sony!
-Aldair
Base
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product staff good and explain everything so i can understand what i need to buy
I would recommend this to a friend- Pros mentioned:Ease of use, Sound quality
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound and easy set up if you have a smart tv. But even if you dont have wifi on your tv it has a cable to still be about to connect
I would recommend this to a friend - Pros mentioned:Sound quality
Last Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is much better than TV…..but unfortunately not as good as 3.1 Speaker, which wasn’t able to keep because sound bar being a little to wide..sad!!
No, I would not recommend this to a friend Failed a Few Months After Purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this after a Sony rep pushed it pretty hard in the store. I thought it was a bestbuy employee but learned later it wasn’t. I noticed one day I didn’t hear the bass from the speaker and although the sound bar was on and connected through the eARC the sound was coming only from my tv. Looking in the settings and somehow the tv wasn’t recognizing it. Tried it on multiple other tvs and got the same problem. Bought the geek squad warranty and now I have to wait a month or more to be repaired instead of being able to swap it out or return it. Only had bad luck with Sony products unfortunately so do not recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Donald,
Thank you for considering Sony products.
We sincerely apologize for the issues you've experienced with your HTS400 soundbar and the inconvenience caused by the repair process. It's disappointing to hear that the soundbar did not perform as expected and that the store assistance was not clearly identified, leading to confusion. We understand how frustrating it is to face a lengthy repair wait rather than a straightforward exchange or return.
Thank you for your feedback. We regret the product and service fell short of our standards and will share your comments with our team. We appreciate your patience during the repair process.
Best regards,
-Fred
not interested
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.does not make super clear voices as I was hoping it would
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Sound quality
For my needs, this is a good option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Relatively easy to set up. I don't need a major sound system for my TV, so this set up works very well for me.
I would recommend this to a friend good for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want all around sound, it's not for you. but it's good for the price I guess. better surround sound calls for more expensive sound bar
I would recommend this to a friendSony vs LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony doesn't sound as good as the LG that wasn't working properly.
No, I would not recommend this to a friendGood little unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like it is supposed to and was a good value.
I would recommend this to a friend- Pros mentioned:Setup
Bluetooth Pairing mode issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: Easy setup, seems to work fine most of the time* Cons: It decides to switch into Bluetooth Pairing mode without any user interaction on my part. No touching of the remote, no voice control, no touching anything, it just turns off the audio and goes into the search mode. Happens anywhere from once every couple hours to several times in an hourlong tv show. Clearly I am not the first to experience this. The subwoofer also doesn't sound all that great - it will enunciate voices on occasion - so you might hear it every 3 seconds or so.
No, I would not recommend this to a friend - Pros mentioned:Setup, Sound quality
Open box purchase works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up, sound is great. Remote was missing as it was an open box purchase but it wasn't needed so not a big deal
I would recommend this to a friend home theater sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best place to buy, best prices, best offers, and very, very easy financing, thank you best buy for your help.
I would recommend this to a friendIt is very powerfu
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very powerful and very strong device that make the life of the family better when all the family share time together.
I would recommend this to a friendno-brainer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's a no brainer for someone who is looking for a home theater system that's in-expensive with wireless subwoofer and with a sony tv.
I would recommend this to a friendJust DON'T
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not loud enough, and NOT NEARLY ENOUGH BASS. Our old semi had a samsung system, but we put this one in our new truck cause it was on sale. Big mistake.....never made it out of the parking lot.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, JohnM,
Thanks for the feedback, we're sorry the product did not meet your expectations. If the Soundbar is not delivering high volume or bass levels, it may be due to Night Mode being activated, as it reduces the bass response and overall volume. You might turn off Night Mode to restore normal sound levels. Here you can find the HT-S400 manual for more information: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s400/manuals. If problem persists, you can also contact us via phone number to 239-245-6366, Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET.
We hope you find the information helpful!
-DiegoV
Bang for your buck
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is it the best? No. But do you expect it to be for the price? If so, that's on you, not the brand or product. I got this open box for under $150 and I would buy it again if I had the chance.
I would recommend this to a friend