Customer Ratings & Reviews
- Model:
- HTS400
- |
- SKU:
- 12569562
Customer reviews
Rating 4.5 out of 5 stars with 1612 reviews
(1,612 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
- Pros mentioned:Bass
Rated 1 out of 5 stars
Zero bass
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This subwoofer/soundbar has zero bass. Plus it spontaneously just turns off, completley randomly, on its own. Sometimes it does it 3 times in one hour, other times it doesnt do it for days. For the price, i was expecting a lot more. The Samsung combo i got for less $ is vastly better, with no technical issues and serious bass.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friend Rated 3 out of 5 stars
Seemed ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound wasn't much more improved that our television, so we returned this item and when we did, there was a big problem because the person who sold it to us, put the wrong item # in and everything had to be re-looked at carefully. For us, it just didn't work out, but it might work better for others in different circumstances.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
I would recommend this to a friendRated 5 out of 5 stars
More sound please!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When your husband wants more sound....you get a soundbar....lol
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
I would recommend this to a friendRated 5 out of 5 stars
Sony Sound system
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchase. Thank you to the staff that help me.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
I would recommend this to a friendRated 5 out of 5 stars
a
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good condition, fast delivery. good job my expedition
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Ugly Subwoofer and Underperforming Sound bar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking to splurge on a brand name that once enjoyed great popularity but has since faded from its former glory, consider this Sony soundbar. Despite its prestigious label, the sound quality leaves much to be desired, characterized by mediocre audio performance. The accompanying subwoofer, which has a bulky and outdated design, adds to the disappointment with its lackluster bass response and strained treble. Overall, this setup may not deliver the immersive sound experience you hope for, leaving you with a product that feels more nostalgic than practical.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Rated 1 out of 5 stars
Item Sucks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this sound bar to have a better sound quality over the from the sony bravia tv that I own. Sound sucks on this sound bar. The TV sound was bettter then the sound bar. Had the sound bar connected through HDMI and Bluetooth with no sound improvement. Hand to have volume at 35 to just hear the TV through sound bar. Yes sound bar was compatible with TV.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friend Rated 3 out of 5 stars
Good enough soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would really give this 3.5. Sound's not bad; neither is it outstanding. I have to crank the volume up to get good fidelity out of the soundbar. I was going to buy the Samsung bar but they were out of stock. I impulsively bought the Sony, thinking it would be fine. Turns out the Sony was just that: fine.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friendRated 3 out of 5 stars
Adequate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker and sub are ok. The voices are hard to hear unless volume is turned up and then the bass is almost too much. Was damaged in shipping and was not given very good options.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friendRated 5 out of 5 stars
Great and would recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and experience with this. Would recommend.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
I would recommend this to a friendRated 4 out of 5 stars
Positive hearing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound at times is a little harsh.hard to regulate level of sound
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
I would recommend this to a friend- Pros mentioned:Bass
Rated 2 out of 5 stars
Weak dialogue.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted this to be a good system. Action scenes were loud with very good bass. Unfortunately dialogue was very hard to get loud enough. Ended up returning the system.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friend Rated 3 out of 5 stars
Not foolproof
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still working on setup. Woofer is questionable in terms of value.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Getting the run around from Sony
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy installed the sound bar annd Subwoofer, it worked for four weeks. Called Best Buy and was told to contact Sony. They instructed me to unplug the system and it would reprogram its self. After having to unplug the system to have sound we called Sony three times before they instructed me to sent the Sound Bar and Subwoofer to United Radio Sony’s repair company. They could not duplicate the issue. And informed me that we’re shipping it back. They said If I still had the same problem call Sony. What happen to the days when your could return product that does not work?
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friendRated 3 out of 5 stars
Not for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy hookup but the sound just doesn’t have any boom in the bass just sounds like a louder tv speaker when watching tv but when playing Bluetooth music sounds ok
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t Bother
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I would have kept the box and everything so I could return it. First off, the instructions seem straightforward, but they didn’t help when I had to reset the whole thing out the box. After it connected, the first couple days were great. Then I encountered synching problems where the sound wasn’t accurate with what was on our Flat Screen. Then the subwoofer started disconnecting. We don’t have other wifi devices around it. The most annoying thing is that, at least twice a day, when we go to lower or turn up the value, it will suddenly get EXTREMELY loud for 5 seconds. And it doesn’t stop no matter how much we try and turn it down, before it finally lowers the volume. At this point, if we put it back at the volume level it was at before trying to turn up or down, it suddenly sly sounds quieter even though it’s at the exact same volume it was at before. Don’t bother wasting your money. I did this out of convenience because we have a high end latest model Sony flat screen that easily connected. But, now I regret it.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
Audio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sistem audio bass not working some times is good but after 3 minutes not working right
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi OrlandoC,
Thank you for sharing your feedback. We are sorry to hear that you are experiencing intermittent issues with the subwoofer performance on your Sony HT-S400 system. To ensure your audio experience is consistent, we recommend trying the following troubleshooting steps:
1. Unplug the soundbar and the subwoofer from the power outlet for approximately 2 minutes. Plug them back in and test the audio again. This often clears temporary communication glitches between the units.
2. Check the subwoofer’s power indicator:
If it lights red, move the subwoofer closer to the bar speaker until the indicator changes to green or amber.
3. If the problem persists, reset the speaker system as follows:
Press and hold the power button and the volume down (–) button on the bar speaker for more than 5 seconds until [RESET] appears on the front panel display. This will restore the system to its initial settings. Disconnect the AC power cord, then reconnect it and turn the system back on by pressing the power button.
If these steps do not resolve the intermittent bass, our dedicated technical support team is ready to assist you further. You can reach them directly via this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
We appreciate your patience and are here to help ensure your system performs as expected.
Thank you for considering Sony!
Regards,
Dominick
Rated 5 out of 5 stars
Instalation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The staff was great and professional item was delivered and installed on time
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 2 out of 5 stars
It’s okay.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s better than just the TV sound with no bar. It’s too bad that we have to pay extra to have decent sound in addition to the cost of a TV.
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
I would recommend this to a friend Rated 5 out of 5 stars
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Would definitely recommend it to someone looking for one
This review is from Sony - HT-S400 2.1ch Soundbar with powerful wireless Subwoofer - Black
I would recommend this to a friend











