Customer Ratings & Reviews
- Model:
- HTS400
- SKU:
- 12569562
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Sony sound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it it could be a lil louder but overall it’s good
I would recommend this to a friendReceiver
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t sound good, I my purchase another receiver, because I have all other speakers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShermanJ,
Thanks for reaching out and sharing your feedback regarding the HT-S400.
We're really sorry to hear that the sound quality wasn't up to your expectations. That's definitely not the experience we want you to have, especially since you already have other speakers you'd like to use.
To get to the bottom of this and figure out if there's anything we can do to help improve the performance, we highly recommend you contact our support team directly. They have the expertise to walk you through setup checks and discuss all available avenues.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
We appreciate you being a Sony customer.
Sincerely,
Estefany
mrslsc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is ok, but volume needs to be turned up to very high levels, at least (30's to 40's) to hear dialogue clearly even when only about 6 feet away. Bass needs to be turned down to hear voices clearly. The subwoofer doesn't seem to have much output. The same criticism applies to the Sony Bravia XR90K TV, volume needs to be turned up quite high to hear dialogue
No, I would not recommend this to a friend- Pros mentioned:Setup
Sony sound systems
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At 1st I didn't think it was gonna be easy to set up but then using the really tiny cable to set it up with my smart TV really worked out as a plus so I love it thank you for recommending this for my Home.
I would recommend this to a friend - Pros mentioned:Sound quality
Sony soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like this soundbar! Sounds great ! Only issue is it will automatically switch to Bluetooth when we have in tv mode! Have to hit ‘input’ on remote to get back to tv and sound
I would recommend this to a friend - Pros mentioned:Sound quality
Issues with this sound bar…going back!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sounds bar sounds great and was easy to setup, unfortunately it constantly drops out of TV mode into BT pairing mode randomly. Sony tech support tried to update firmware to latest version but it failed each time.
No, I would not recommend this to a friend Sounbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 11 month the sound changed and poor quality. The TV still good, but sound bar no.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlirezaR,
We are sorry to hear that the sound quality of your HT-S400 soundbar has degraded significantly after 11 months of use. This is certainly not the expected performance, and we need to help you resolve this. As a first step, please try power cycling both the main soundbar unit and the wireless subwoofer by unplugging them from the wall for five minutes and then plugging them back in; this can sometimes reset the audio processing. If the poor quality persists, please contact our support team immediately, as your unit is still under the standard one-year warranty and we will need to arrange a service or repair: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony.
Best regards, Eliab
SONY IS THE BEST!*****
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is always going to be the best! I give 5 *****
I would recommend this to a friendVery bad installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still have problems with the sony sound system goes on and off the volume technician came twice but nothing is working properly I have to call again the geek squad to resolve this problem
No, I would not recommend this to a friendAwesome!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a awesome product! I would recommend .....
I would recommend this to a friendSound System
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is middle of the road on quality of sound. Definitely did not sound as good as it did in the store. Pricing is about right.
No, I would not recommend this to a friendNo remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great but we were missing the remote.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello User744481,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience caused by the missing remote with your HTS400 soundbar. We understand how important it is to have all components for a seamless experience.
To resolve this issue promptly, we strongly recommend reaching out to our support team. They are well-equipped to assist you with obtaining a replacement remote control and can guide you through the process efficiently.
For your convenience, you can find the contact information and further details at the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Best regards,
-Fred
Good buy..!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good buy for a good price..! Happy customer here.!
I would recommend this to a friendOpen Box Sony Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item using an open box. I selected the excellent option however I did not receive an excellent option. This item came with missing and accessories in the sound bar and subwoofer itself came damaged. I’m a little disappointed because now I can’t trust the process.
No, I would not recommend this to a friendRandomly Blasts to 100 for 5 Seconds
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited to buy this. That quickly went away when it started blasting to 100% volume randomly throughout the day for 5 seconds or so. What a headache (literally) and waste of time.
No, I would not recommend this to a friendDisappointed in sound!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited to get this sound bar, however I am disappointed in the sound! We have the volume up to 54 and the sound is still low! Thinking about returning it! It was easy to set-up!
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Bluetooth works well all types for audio. Overall a great buy if you just need a sound bar with some great audio for tv and movies in a small room.
I would recommend this to a friend Meh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to use optical because i didnt want to give up my eArc port which is also my hdmi 2.1 port. Witeless with Bravia TV isnt in sync with the tv. Also this bar is limited on its audio codecs.
No, I would not recommend this to a friendCant get the sound i want
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little disappointed that I’m having trouble getting the sony sound bar to work the way i want with a sony tv. Connected using the HDMI cable, the sound is low and i have to increase volume up to 50 to get a comfortable level. Then tried Bluetooth but if I remember correctly you had to use the sound bar volume control . Not happy with the sony partnership of these two products. I usually buy Samsung products.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
SONY Soundbar/SONY TV = A Listening Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm impressed by the listening experience. If you're considering adding a soundbar, just do it. This was the perfect choice for my SONY TV, and it was a great value!
I would recommend this to a friend