Customer Ratings & Reviews
- Model:
- HTS400
- SKU:
- 12569562
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
- Pros mentioned:Sound quality
Better Sync
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great syncing with Sony TV for better sound while streaming programs on Netflix, Prime Video, etc.
I would recommend this to a friend Bluetooth Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm really bummed about this product. I love the Sony brand and this product has really let me down. It's constantly trying to pair to Bluetooth in the middle of viewing tv. This then stops whatever I'm watching as the TV is trying to switch between speakers. This makes the speakers unusable because it's constantly faulting while watching something. One of the few purchases I truly regret and wish I would've put my $250 towards something else.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Good sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just set it up and it works well good sound so I may buy additional speakers to put around the room
I would recommend this to a friend just okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s average, does the job. Nothing special. Should be less expensive.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Great soundbar!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar and a great value all around. Would highly recommend. Stands up to much more expensive soundboard.
I would recommend this to a friend Product is ok. I give it a 3 out of 5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is okay according to its price. I expected better sound at this price in spite of the 350 W it claims it has.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Love this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product sony did its thing with the eq no need to adjust because it seems like it does it for you
I would recommend this to a friend - Pros mentioned:Sound quality
Really good soundbar with subwoofer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It connected easily and puts out great sound. I use the Optical cable so that it syncs with lips better
I would recommend this to a friend Poor sound quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voice is not clear on some movies, I return the product, price is good.
I would recommend this to a friend- Pros mentioned:Sound quality
Sony at its best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality great deals, top-of-the-line Sony surround sounds great job for the man cave
I would recommend this to a friend Unsatisfactory
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery company couldn't get into the community so they just returned the item, no call of any kind from Carrier nor from Best Buy. States on the order return was received and allow 10 business days for a refund, this is day 11 and no refund, didn't take but a few minutes for the money to come out of the account at the time of purchase, seems wrong to me, and no one has every contacted me about either the delivery nor the refund, i hope Best Buy is not going down to the deep end of bad companies, been a good customer of the years....
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Boom
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice man big booming sound shakes my dorm room, if you wanna annoy your neighbors get this soundbar
I would recommend this to a friend Not the best quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the sound quality that I was expecting. Did not see much difference between tv speakers and this one.
No, I would not recommend this to a friendTrash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer started sounding distorted and wasn’t working very well after a month of purchase. I would not recommend this. I may have purchased a device that was defective but honestly you can find better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello BREANAC,
Thank you for considering Sony products.
We sincerely apologize that you're experiencing issues with the subwoofer on your HT-S400 soundbar. That's definitely not the quality experience we want you to have, and we're here to help get it resolved.
To help fix this, please try the following:
1. Check your firmware version:
Make sure your soundbar is updated to Version 1.188. You can check and download it here: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s400/software/00278020
2. Reset and re-link your subwoofer:
Hold the power and volume (–) buttons on the soundbar for 5+ seconds until you see “[RESET]” on the display. Then unplug and plug back in the power cord.
After that, manually re-link the subwoofer by following the steps in the manual here:
https://www.sony.com/electronics/support/res/manuals/5034/7831498f50f2674a02356156810c655a/50347731M.pdf
If you encounter any recurring issues after completing the steps provided, please be aware that your unit is protected by a 1-year limited manufacturer's warranty. To help us assist you more effectively, we kindly request that you reach out to us at socialsupport@am.sony.com and include the following information:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We greatly appreciate your patience and understanding as we work to resolve this matter.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds so much better than my tv speakers. Has crispy audio even with the base all the way up.
I would recommend this to a friend - Pros mentioned:Sound quality
My Sony sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was great product. A perfect match for my Tv which delivers an awesome home entertainment.
I would recommend this to a friend - Pros mentioned:Connectivity
Good overall
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had some issues connecting at first to my Sony tv using arc but got it to work.
I would recommend this to a friend Sound bar issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar continues to shut down throughout the day. Must shut down the TV, then turn back on, then the sound bar restarts.
I would recommend this to a friendWorks as it should.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, good volume, bass isnt bad, perfect for a larger family room.
I would recommend this to a friendMeh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as clear or crisp as other brands even for that price
No, I would not recommend this to a friend