Customer Ratings & Reviews
- Model:
- HTS400
- SKU:
- 12569562
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
NEXT…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded good. But not great. Just a glorified Bluetooth speaker. Also subwoofer stopped working about 2 months.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Worth buying
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds really nice & clear for the price, totally recommend
I would recommend this to a friend - Pros mentioned:Sound quality
Small Surprise for a Bedroom
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System sounds very good, but is definitely for a small room.
I would recommend this to a friend - Pros mentioned:Ease of use
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and the wireless sub is a must. Great price.
I would recommend this to a friend Sony sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality really isn’t that great. The sound bar sound is muffled sometimes
No, I would not recommend this to a friend- Pros mentioned:Sound quality
sir
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.all good ,Great sound, easy installation, Easy purchase
I would recommend this to a friend - Pros mentioned:Sound quality
Sony is awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound bar. The sound is very nice. impressive!
I would recommend this to a friend - Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT speakers, great for movies with a lot of action.
I would recommend this to a friend Idk about this....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the speakers make a weird sound every min or so. idk what happened only had it a few weeks.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChristyS,
We’re sorry to hear your soundbar is making an unusual noise. This is often caused by wireless interference or a minor sync error; please try moving the subwoofer closer to the soundbar and ensure there are no wireless routers nearby. We also recommend performing a factory reset by holding the Power and Volume Down buttons on the bar for five seconds until "RESET" appears, then unplugging the unit for a minute to clear any software glitches.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Get it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good sound quality, i really recommend to anyone
I would recommend this to a friend - Pros mentioned:Sound quality
Absolutely worth to buy it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good one compare to price. I just love the bar.
I would recommend this to a friend Didn't last, subwoofer doesn't work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded good until the warranty was over, then the subwoofer stopped working. It's still paired and the light is on, but no sound at all. Also, the sub can't be replaced. Need whole new system now.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback and experience with the HT-S400, RichardP. We understand how frustrating it is when a product fails just after the warranty period, especially when the system appears to be paired (with the indicator light on) but delivers no sound from the subwoofer.
We genuinely regret the inconvenience this has caused, and appreciate that needing to purchase a whole new system is not ideal. Your feedback is valuable and will be shared internally, as it helps highlight common pain points and opportunities for product improvement.
We recommend reaching out to our support line to explore potential troubleshooting steps that may help identify the cause of the issue and offer possible solutions.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
We sincerely apologize for the difficulties you are experiencing with your unit and appreciate your understanding. We are committed to providing you with a resolution. Thank you for choosing Sony products.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Best bang for your buck…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the value on this… great price for great sound…
I would recommend this to a friend Easy setp, great sound.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a SoundCore sound bar with compatibility issues with my Sony AndroidTV system. Everything about the system has been great except the HDMI Arc doesn't have a passthrough ability like the SoundCore. So one HDMI port is lost. Otherwise couldn't ask for better at the price point.
I would recommend this to a friendSony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It a nice product but I was give inaccurate info about the product
No, I would not recommend this to a friendNot powerful
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not powerful, but you get what you pay for
No, I would not recommend this to a friendJust ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not the sound I was looking for. Probably best in a small room.
No, I would not recommend this to a friendSony sound bar with Geek Squad installation
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes voices sound muffled like they are coming out of a can.
No, I would not recommend this to a friend- Pros mentioned:Bass
Good starter unit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just a little better than sound from Sony OLED sound screen. Better bass than TV. Sony HT-400 is basic starter soundbar, nothing super about it. If you can get the A3000 for better sound and expandability.
No, I would not recommend this to a friend SONY HT-S400
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely sounded way better in the store display. Big disappointment in sound level and quality. Subwoofer quit working within a couple days.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Dave,
Thanks for your feedback. We are very sorry to hear about your experience with the HTS400 soundbar and the disappointment with the sound quality and subwoofer failure—This is not the standard we aim for!
We would like to help you resolve this. For the subwoofer issue, please check the wireless connection between the soundbar and the subwoofer. If it doesn't reconnect, we strongly recommend you contact our customer support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Rest assured your unit comes with an one-year limited warranty, you can check it here: https://www.sony.com/electronics/support/res/manuals/4599/2d611f383ea5a4c8d2ce3b48e7a24795/45991061M.pdf
We appreciate you bringing this to our attention and want to ensure you get a working product that meets your expectations!
Thanks for choosing Sony.
Sincerely,
Jenn | Sony Social Media Team.