Customer Ratings & Reviews

Broke after 7 months. Best Buy won’t support. Didn’t even sound like a 300$ soundbar. Bass was very lacking even at full bass.

I was sold a defective product. Did not work out of the box and I called customer service and I am told it is too late to return.. I asked how? I have owned it for less than 30 days and it has never been used and no damages. It does not turn on I am very disappointed that Sony would make this and best buy have not replaced it. Buyer Beware!

It worked well the first ten days of having it, now we’re twenty days in. It turns up really loud not matching the tv volume. It shuts off randomly and stops working. Now I’m stuck with a defective sound bar because I’m past the exchange date.

Horrible purchase! My Sony xr75 j tv may have flat sound but it is much louder than this soundbar.

One of the worst products I’ve ever bought. Typically Sony is a decently reliable brand but with this the input changes on its, sound changes on its own and all the settings change on their own. It’s very frustrating to use and ended up unplugging it and it became a useless paperweight

sony gone down hill five months later soundbar is completly junk never buy sony again stay away

I WAS NOT PREPARED FOR MY BLUETOOTH INTRODUCTION. THIS WAS NOT FOR ME, THE PRODUCT IS GREAT QUALITY.

The volume with this soundbar needs to be 60+ for you to actually hear ANY tv program With the soundbar OFF...normal 22 folr the tv volume works.

This is my second Sony S400, return the first one was a open box, subwoofer wasn't playing , bought a new one had my TV on with soundbar running then all sudden no sound the BT was displayed this happened all the time, I'm returning it get my money back

Sounds good when its not going in and out, but it does that more often than not..

When it actually works, it's great. It'll stay on for hours when we're not using it, but when we turn the TV on and start actually using it, it randomly turns off from time to time. Sony Support has been useless.

Bought as excellent open box. Item arrived with sound bar dented and was returned

Poor working woofer , doesn’t have any sound anymore

Bluetooth subwoofer doesn’t work most of the time, no way to adjust the bass or treble. Ended up getting a sound bar that has a wired subwoofer and adjustable bass and treble for less money.

There is a very perceivable lack of mid and high-bass. I only hear very low thumping bass from the subwoofer, and upper-mids and above from the bar. Very unnatural sounding. I prefer the crappy sound from the TV speakers. I could also perceive some delay between the video and sound. Returned.

Sound quality was ok, negligible improvement over TV speakers, primary improvement woth bass but nothing impressive.

Though connected via e-arc, it kept on dropping out. Very disappointing

Is not that loud but is not bad I would not buy it again

Cuts out all the time save your money and look at a different brand

Worst sound bar in the world. DO NOT BUY. Automaticly raises volume to the max on its own. Cannot be fixed. Its a manufacturer defect on all of them ever made. This was a complete rip off and con job by Sony. Im very suprprised by this product, and not in a good way