Customer Ratings & Reviews

SUB disconnects when sent in for sevice it started to do it again 4 months later sony will not stand by there service and fix it or replace it

The soundbar isn’t necessary with the Sony OLED TV. The subwoofer made too much noise.

After only two months, the volume controls no longer work. Whenever I try to adjust the volume, it will turn up really high even if I’m trying to lower it. It’s unusable because of this. Definitely would not recommend.

The box that this sound bar came in did NOT have a connecting wire in order for the subwoofer to be plugged in. When my wife went to the best Buy store that we purchased this unit from she was not well received by your CUSTOMER CIRCUS team. I'm going to move my business elsewhere.

Not the best sound, has a hum, very hard to pair would not recommend

I can't get it to work and it's too late to take back. I had to take back another one that I think the manager just tried to unload on me. I'm very disappointed in Best Buy for this.

Allowed a young salesperson to talk me into an inferiior product.

Sound not that good no difference between tv and soundbar

The subwoofer was non existant you couldn't tell you had one and the sound quality was very poor. I took it back and bought a Katana which is a much better speaker.

I have owned several sound bars before this Sony. Each of the ones I owned before this or more expensive. Despite the cost differences though, I would say this Sony falls right in the middle. That is actually very high praise considering one of them was pretty much top-of-the-line. This Sony does not beat that one, but I would not have expected it to. However it did beat out the other one I had which was several hundred dollars more. I found set up to be a very simple process, not just for someone who has had sound bars before. It’s much simpler than other types of speaker options since you really just place it in front of your TV, connect and go. What really blew me away with this particular sound bar though was the excellent sound quality, particularly at this price point. The bass module adds a good amount of depth to the overall sound and I have to say, it was a little shocking to me that I enjoyed the sound so much on this. It’s immersive and felt like it filled the whole room. I have a fairly small family room where my tv is located, so maybe that contributes. I can’t say for sure how this would work in a larger space but I would guess it is still pretty impressive. I think Bluetooth is fairly standard these days on most sound bars, but I still think it’s worth mentioning here. I especially appreciate that you can connect the bass module wirelessly, which gives you far more options on where to place it. This is a great product at a pretty great price. Definitely recommend.

Works great and well worth the money. Would recommend to a friend.

i bought this to go with my sony tv and i absolutely love it

Great product and great experience using the new sound bar

The volume is lousy I have to keep it above 40 to hear it and every once it awhile it pops really loud then goes silent for a few seconds. Wouldn't buy a sony again.

Works Great in the Bedroom and have one in living room.

Good good good good good good good good good good good

Family didn’t like the sound. Especially sports …just sitting there disconnected under tv. Too many linked remotes

was returned before opening due to our sales person telling us to upgrade in order to get what we wanted out of it.

Best Buy sold me this sound bar knowing it was defective waste of my money and don’t trust Best Buy for any thing they sell have to purchase another sound bar.

Bluetooth didn't worked with woofer and I was not able to connect it so I returned the product.