Customer Ratings & Reviews
- Model:
- HTS400
- SKU:
- 6498905
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the amazing sound quality and ease of use of the HT-S400 2.1ch Soundbar. Many appreciate the deep, loud, and clear bass, as well as the easy setup and Bluetooth connectivity. The design and perfect size for a 55-inch TV are also aspects that customers are super happy with.
This summary was generated by AI based on customer reviews.
Go GeekSquad!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product highly recommend BestBuy. They’ve been around along time. That speaks for itself
I would recommend this to a friend- Pros mentioned:Bass, Sound quality
Sony surround
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is sooooo clear& the bass is deep. I have it in my bedroom and it rocks
I would recommend this to a friend - Pros mentioned:Setup, Sound quality
sony speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a great speaker for the price especially for Sony! great sound easy setup
I would recommend this to a friend Prices are so low
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of products are great and prices that you just cant beat.
I would recommend this to a friendPretty Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased for my bedroom. It's not a Dolby Atmos bar but I didn't need that for my bedroom. It does the job well and I don't have any complaints.
I would recommend this to a friendPower doesn't always mean clarity.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking to add a little better sound to a TV in a bedroom. The factory speakers were not bad, but aimed towards the back, so a little muffled. Having experience with other basic surround sound systems in the past, the specs on this one seemed perfect, and the wireless sub was a bonus. Setup was standard, but it was obvious they were looking for impact, as the bar and subwoofer are well oversized for their power. The sound is the disappointing part. It is basically two tweeters in the bar, and one subwoofer. Sound adjustment is poor as well, as volume controls the bar, and a separate +/- 10 option is available to proportionally control the sub. Sound from the bar produces too much treble, and the power seems not much better than the standard TV speakers. The sub is overly powerful, and booms excessively even when setting it in the negative range. Even trying various combinations of the "surround field" and "voice" features, I have yet to find a combination that blends together for a decent midrange. I have not yet, but seriously considering just going back to the standard TV speakers.
No, I would not recommend this to a friendMuy buena vocina!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelente!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendExcellent value
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great compliment to my Sony TV. I bought mainly for consistent functionality via HDMI. Not the best sound I ever heard but great for the price.
I would recommend this to a friendNot loud
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Isn't loud enough. Seems like not working that well. My old one i could set to 3 and hear tv just fine this one has tp be set at 30 to hear it well
No, I would not recommend this to a friendCustomer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rep who helped me was very helpful and had good insight on product.
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be good so far. Having a little trouble with one of the rear speakers cracking from time to time but we will have to wait and see long term
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was baught for my friend and his like it now he is enjoying music
I would recommend this to a friendIt’s OK for the price. It’s not phenomenal you
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s OK for the price. It’s not phenomenal. It may be my mistake that I was hoping for a better stereo sound.
No, I would not recommend this to a friendLove it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Been using it for a few months now.
I would recommend this to a friend- Pros mentioned:Sound quality
May not be necessary
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar did not have enough adjustments. As it turns out the Sony Bravia TV I bought has high quality speakers and I did not need the sound bar. The sound was more crisp and clear without this bar.
No, I would not recommend this to a friend One problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not turn on with tv remote. Have tried to reboot. Using ARC
No, I would not recommend this to a friendSound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like these items. The sound is so low, I have to turn the volume up very high to hear it. Thinking about disconnecting it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CarolynA,
Thank you for sharing your feedback about the HT-S400. We're sorry to hear the sound isn’t as loud as you expected. Let’s try a few simple steps to help improve the volume:
1. Make sure the soundbar and TV volume are both turned up. Sometimes the TV volume can affect the soundbar.
2. Check that the soundbar is set to the right input and that the cables are connected tightly.
3. Try changing the sound mode on the soundbar remote (like “Voice” or “Sound Field”) to see if it makes a difference.
4. If you’re using Bluetooth, make sure your device’s volume is also turned up.
5. Ensure your HT-S400 is running the latest firmware. https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s400/software/00278020
6. Try resetting the soundbar. Press and hold the power button and the volume down (–) button on the bar speaker for more than 5 seconds. When [RESET] appears on the front panel display, the settings will return to their original state. Then, disconnect the AC power cord, reconnect it and press the power button to turn the speaker system back on.
If you still have trouble after these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Thank you for being a valued Sony customer and for letting us know about this issue.
Sincerely,
Estefany
- Pros mentioned:Sound quality
Underwhelming sound quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound coming out of this thing is pretty underwhelming. Please previously had an LG soundbar Which sounded pretty good, but switched to this one because we got a Sony TV and wanted to control the TV and sound with the same remote. The sound quality from this soundbar was significantly worse for a similar priced item.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great Sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sounds but don't like that you can't change the different kinds of Sounds mode
I would recommend this to a friend - Pros mentioned:Ease of use, Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar is amazing, clean audio and easy set up, much recommended
I would recommend this to a friend