Customer Ratings & Reviews
- Model:
- HTS400
- SKU:
- 6498905
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the amazing sound quality and ease of use of the HT-S400 2.1ch Soundbar. Many appreciate the deep, loud, and clear bass, as well as the easy setup and Bluetooth connectivity. The design and perfect size for a 55-inch TV are also aspects that customers are super happy with.
This summary was generated by AI based on customer reviews.
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A friend bought this on my account but he loves it!
I would recommend this to a friend100
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good..........................................
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good sound bar system if you don't want to spend big bucks.
I would recommend this to a friendSub woofer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new one, with the new TV, we needed an upgrade.
I would recommend this to a friendNot foolproof
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still working on setup. Woofer is questionable in terms of value.
No, I would not recommend this to a friendGreat Sound Bar!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son for Christmas. He loves it!
I would recommend this to a friendSound system
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was nice but not compatable and had to return it
I would recommend this to a friendSound bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy parched from best buy. Hopping we will enjoying
I would recommend this to a friendGood
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product and very good customer service also very good price
I would recommend this to a friendeasy listening
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the soundbar provides adequate sound reproduction but not of high definition.
I would recommend this to a friendUgly Subwoofer and Underperforming Sound bar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking to splurge on a brand name that once enjoyed great popularity but has since faded from its former glory, consider this Sony soundbar. Despite its prestigious label, the sound quality leaves much to be desired, characterized by mediocre audio performance. The accompanying subwoofer, which has a bulky and outdated design, adds to the disappointment with its lackluster bass response and strained treble. Overall, this setup may not deliver the immersive sound experience you hope for, leaving you with a product that feels more nostalgic than practical.
No, I would not recommend this to a friendAuxiliary speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I was looking for considering the price.
I would recommend this to a friendBest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good , cheap and reliable . I’m loving it
I would recommend this to a friendAdequate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker and sub are ok. The voices are hard to hear unless volume is turned up and then the bass is almost too much. Was damaged in shipping and was not given very good options.
No, I would not recommend this to a frienda
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good condition, fast delivery. good job my expedition
No, I would not recommend this to a friendMore sound please!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When your husband wants more sound....you get a soundbar....lol
I would recommend this to a friendSony Sound system
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchase. Thank you to the staff that help me.
I would recommend this to a friendTrash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer started sounding distorted and wasn’t working very well after a month of purchase. I would not recommend this. I may have purchased a device that was defective but honestly you can find better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello BREANAC,
Thank you for considering Sony products.
We sincerely apologize that you're experiencing issues with the subwoofer on your HT-S400 soundbar. That's definitely not the quality experience we want you to have, and we're here to help get it resolved.
To help fix this, please try the following:
1. Check your firmware version:
Make sure your soundbar is updated to Version 1.188. You can check and download it here: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s400/software/00278020
2. Reset and re-link your subwoofer:
Hold the power and volume (–) buttons on the soundbar for 5+ seconds until you see “[RESET]” on the display. Then unplug and plug back in the power cord.
After that, manually re-link the subwoofer by following the steps in the manual here:
https://www.sony.com/electronics/support/res/manuals/5034/7831498f50f2674a02356156810c655a/50347731M.pdf
If you encounter any recurring issues after completing the steps provided, please be aware that your unit is protected by a 1-year limited manufacturer's warranty. To help us assist you more effectively, we kindly request that you reach out to us at socialsupport@am.sony.com and include the following information:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We greatly appreciate your patience and understanding as we work to resolve this matter.
Best regards,
-Fred
Good soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good soundbar. But does not standard modes. This causes us to tweak sound manually.
I would recommend this to a friendSoundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes sound does not come on when TVis turned on. Often sound goes off whileTV is playing.
No, I would not recommend this to a friend