Customer Ratings & Reviews
- Model:
- HTS400
- SKU:
- 6498905
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the HT-S400 2.1ch Soundbar, especially its sound quality, ease of use, and powerful bass. Many find the setup process simple and appreciate the Bluetooth connectivity for audio streaming. The design is also praised for being simple and elegant, while the size is considered perfect for many TVs. A minor drawback is the absence of an included HDMI cable.
This summary was generated by AI based on customer reviews.
Cmas gift
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cmas gift they loved it and use it wll the time hapoy
I would recommend this to a friendNice sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was gift for my daughter for a movie night she was having with friends. She loves it.
I would recommend this to a friendLove it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Been using it for a few months now.
I would recommend this to a friendReceiver
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t sound good, I my purchase another receiver, because I have all other speakers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShermanJ,
Thanks for reaching out and sharing your feedback regarding the HT-S400.
We're really sorry to hear that the sound quality wasn't up to your expectations. That's definitely not the experience we want you to have, especially since you already have other speakers you'd like to use.
To get to the bottom of this and figure out if there's anything we can do to help improve the performance, we highly recommend you contact our support team directly. They have the expertise to walk you through setup checks and discuss all available avenues.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
We appreciate you being a Sony customer.
Sincerely,
Estefany
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agents were great. Now when I mute my TV, everything is muted. Fantastic!
I would recommend this to a friendNo remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great but we were missing the remote.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello User744481,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience caused by the missing remote with your HTS400 soundbar. We understand how important it is to have all components for a seamless experience.
To resolve this issue promptly, we strongly recommend reaching out to our support team. They are well-equipped to assist you with obtaining a replacement remote control and can guide you through the process efficiently.
For your convenience, you can find the contact information and further details at the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Best regards,
-Fred
Happy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a gift a while back for my sister and they love it! Works great!
I would recommend this to a friend- Pros mentioned:Sound quality
Surround Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Clear sound and the max volume is perfect.
I would recommend this to a friend Great Speaker
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is exactly what we were looking for in our house.
I would recommend this to a friendAmazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m totally confident with this product, it’s just that I looked for.
I would recommend this to a friendNot loud
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Isn't loud enough. Seems like not working that well. My old one i could set to 3 and hear tv just fine this one has tp be set at 30 to hear it well
No, I would not recommend this to a friendWell...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works very well as it should but... it has a tendency of turning on by itself all the time. I shut everything off (sound bar, tv, console, etc) but the sound bar will turn on by itself 30 seconds, a minute, 5 minutes, or even an hour later by itself. I went through every setting possible even Sony's website and Reddit's suggestions but still turns on on its own. Not a deal breaker but annoying.
I would recommend this to a friendSounbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 11 month the sound changed and poor quality. The TV still good, but sound bar no.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlirezaR,
We are sorry to hear that the sound quality of your HT-S400 soundbar has degraded significantly after 11 months of use. This is certainly not the expected performance, and we need to help you resolve this. As a first step, please try power cycling both the main soundbar unit and the wireless subwoofer by unplugging them from the wall for five minutes and then plugging them back in; this can sometimes reset the audio processing. If the poor quality persists, please contact our support team immediately, as your unit is still under the standard one-year warranty and we will need to arrange a service or repair: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony.
Best regards, Eliab
Must have!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! Must have for any “man cave” or any living room. The wireless bass speaker is easily the thing that puts this item above the rest.
I would recommend this to a friendNice system and fair price!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im a Sony fan and this system is really quite nice fir the
I would recommend this to a friendOpen box excellent not as described condition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the open box which says excellent condition, however the wood was a bit swollen in a few places and definitely not excellent condition. Product was not even cleaned before sending, it had a lot of white spots.
No, I would not recommend this to a friendSony Sound bar and bass sub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bang for tour buck cant go wrong with Sony or Best Buy!!
I would recommend this to a friendNice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A good sound bar system if you don't want to spend big bucks.
I would recommend this to a friendBest buy for life!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great best buy is the only place i go. My house is the best buy showroom all day
I would recommend this to a friendSony soundbsr
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best bang for my buck. Excellent product. Highly recommended.
I would recommend this to a friend