Customer Ratings & Reviews
- Model:
- HTS400
- SKU:
- 6498905
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the amazing sound quality and ease of use of the HT-S400 2.1ch Soundbar. Many appreciate the deep, loud, and clear bass, as well as the easy setup and Bluetooth connectivity. The design and perfect size for a 55-inch TV are also aspects that customers are super happy with.
This summary was generated by AI based on customer reviews.
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as clear or crisp as other brands even for that price
No, I would not recommend this to a friendDidn't last, subwoofer doesn't work
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded good until the warranty was over, then the subwoofer stopped working. It's still paired and the light is on, but no sound at all. Also, the sub can't be replaced. Need whole new system now.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback and experience with the HT-S400, RichardP. We understand how frustrating it is when a product fails just after the warranty period, especially when the system appears to be paired (with the indicator light on) but delivers no sound from the subwoofer.
We genuinely regret the inconvenience this has caused, and appreciate that needing to purchase a whole new system is not ideal. Your feedback is valuable and will be shared internally, as it helps highlight common pain points and opportunities for product improvement.
We recommend reaching out to our support line to explore potential troubleshooting steps that may help identify the cause of the issue and offer possible solutions.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
We sincerely apologize for the difficulties you are experiencing with your unit and appreciate your understanding. We are committed to providing you with a resolution. Thank you for choosing Sony products.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Really good soundbar with subwoofer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It connected easily and puts out great sound. I use the Optical cable so that it syncs with lips better
I would recommend this to a friend - Pros mentioned:Sound quality
Sony at its best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality great deals, top-of-the-line Sony surround sounds great job for the man cave
I would recommend this to a friend Not the best quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the sound quality that I was expecting. Did not see much difference between tv speakers and this one.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Boom
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice man big booming sound shakes my dorm room, if you wanna annoy your neighbors get this soundbar
I would recommend this to a friend - Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds so much better than my tv speakers. Has crispy audio even with the base all the way up.
I would recommend this to a friend Sony TV, Sound Bar & Subwoofer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New soundbar installed.. same old problem. Have to constantly turn down volume when there is action and turn the volume way up to hear the speaking parts. I do not understand? Maybe it is the new Sony TV I bought instead?Too much work to watch a movie or even regular TV.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
My Sony sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was great product. A perfect match for my Tv which delivers an awesome home entertainment.
I would recommend this to a friend SONY HT-S400
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely sounded way better in the store display. Big disappointment in sound level and quality. Subwoofer quit working within a couple days.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Dave,
Thanks for your feedback. We are very sorry to hear about your experience with the HTS400 soundbar and the disappointment with the sound quality and subwoofer failure—This is not the standard we aim for!
We would like to help you resolve this. For the subwoofer issue, please check the wireless connection between the soundbar and the subwoofer. If it doesn't reconnect, we strongly recommend you contact our customer support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Rest assured your unit comes with an one-year limited warranty, you can check it here: https://www.sony.com/electronics/support/res/manuals/4599/2d611f383ea5a4c8d2ce3b48e7a24795/45991061M.pdf
We appreciate you bringing this to our attention and want to ensure you get a working product that meets your expectations!
Thanks for choosing Sony.
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Connectivity
Good overall
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had some issues connecting at first to my Sony tv using arc but got it to work.
I would recommend this to a friend - Pros mentioned:Sound quality
Good Quality for the price paid.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my Sony BRAVIA TV and this is a Good Quality product for the price paid.
I would recommend this to a friend - Pros mentioned:Connectivity
Sony Sound Bar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great ! We have an older Sony Bravia and it synced up right away and works great !
I would recommend this to a friend Works as it should.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, good volume, bass isnt bad, perfect for a larger family room.
I would recommend this to a friendSound bar issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar continues to shut down throughout the day. Must shut down the TV, then turn back on, then the sound bar restarts.
I would recommend this to a friend- Pros mentioned:Ease of use
Works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy setup with my Sony Bravia TV. Great sync between the soundbar and the TV
I would recommend this to a friend Sound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s affordable and good for that price. I would recommend to this product.
I would recommend this to a friend- Pros mentioned:Sound quality
Sound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this! It sounds awesome!! The guys were very helpful in picking out a soundbar.
I would recommend this to a friend - Pros mentioned:Sound quality
Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound bar. Fits securely under most tvs. Sound quality is excellent.
I would recommend this to a friend Good product just not for us
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much sound for our small home. We returned it.
I would recommend this to a friend