Customer Ratings & Reviews
- Model:
- HTS400
- SKU:
- 6498905
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers are satisfied with the HT-S400 2.1ch Soundbar, especially its sound quality, ease of use, and powerful bass. Many find the setup process simple and appreciate the Bluetooth connectivity for audio streaming. The design is also praised for being simple and elegant, while the size is considered perfect for many TVs. A minor drawback is the absence of an included HDMI cable.
This summary was generated by AI based on customer reviews.
Sound System
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is middle of the road on quality of sound. Definitely did not sound as good as it did in the store. Pricing is about right.
No, I would not recommend this to a friendIssues with this sound bar…going back!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sounds bar sounds great and was easy to setup, unfortunately it constantly drops out of TV mode into BT pairing mode randomly. Sony tech support tried to update firmware to latest version but it failed each time.
No, I would not recommend this to a friendSONY IS THE BEST!*****
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is always going to be the best! I give 5 *****
I would recommend this to a friendSound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the sound bar, I decided not something I needed, quality of sound on TV was perfect for me. No rating!
No, I would not recommend this to a friendAwesome!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a awesome product! I would recommend .....
I would recommend this to a friendVery bad installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still have problems with the sony sound system goes on and off the volume technician came twice but nothing is working properly I have to call again the geek squad to resolve this problem
No, I would not recommend this to a friendGood buy..!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good buy for a good price..! Happy customer here.!
I would recommend this to a friendNot good sound quality and not adjustable
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality and not very adjustable. The sound bar sounded very dull and had no way to adjust the bass, mid and treble separately. I ended up returning this and going with a JBL SB 550
No, I would not recommend this to a friendDisappointed in sound!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was excited to get this sound bar, however I am disappointed in the sound! We have the volume up to 54 and the sound is still low! Thinking about returning it! It was easy to set-up!
No, I would not recommend this to a friendCant get the sound i want
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little disappointed that I’m having trouble getting the sony sound bar to work the way i want with a sony tv. Connected using the HDMI cable, the sound is low and i have to increase volume up to 50 to get a comfortable level. Then tried Bluetooth but if I remember correctly you had to use the sound bar volume control . Not happy with the sony partnership of these two products. I usually buy Samsung products.
No, I would not recommend this to a friendMeh
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to use optical because i didnt want to give up my eArc port which is also my hdmi 2.1 port. Witeless with Bravia TV isnt in sync with the tv. Also this bar is limited on its audio codecs.
No, I would not recommend this to a friendSONY Soundbar/SONY TV = A Listening Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm impressed by the listening experience. If you're considering adding a soundbar, just do it. This was the perfect choice for my SONY TV, and it was a great value!
I would recommend this to a friendTrash
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer started sounding distorted and wasn’t working very well after a month of purchase. I would not recommend this. I may have purchased a device that was defective but honestly you can find better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello BREANAC,
Thank you for considering Sony products.
We sincerely apologize that you're experiencing issues with the subwoofer on your HT-S400 soundbar. That's definitely not the quality experience we want you to have, and we're here to help get it resolved.
To help fix this, please try the following:
1. Check your firmware version:
Make sure your soundbar is updated to Version 1.188. You can check and download it here: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s400/software/00278020
2. Reset and re-link your subwoofer:
Hold the power and volume (–) buttons on the soundbar for 5+ seconds until you see “[RESET]” on the display. Then unplug and plug back in the power cord.
After that, manually re-link the subwoofer by following the steps in the manual here:
https://www.sony.com/electronics/support/res/manuals/5034/7831498f50f2674a02356156810c655a/50347731M.pdf
If you encounter any recurring issues after completing the steps provided, please be aware that your unit is protected by a 1-year limited manufacturer's warranty. To help us assist you more effectively, we kindly request that you reach out to us at socialsupport@am.sony.com and include the following information:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We greatly appreciate your patience and understanding as we work to resolve this matter.
Best regards,
-Fred
Quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's ok. Sound could be clearer and the Sound Speaker. Surround sound is not as good as we expected.
I would recommend this to a friendMediocre overall audio performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Performance commensurate with the sale price, but not worth full SRP + Strong bass. + Minimal (though discernible) dialog sync issues - No voice sync adjustment - Lacks treble and any control to adjust treble. - No volume leveling while maintaining standard equalization. Night mode also applies special equalization (reduced bass) - Can't turn LED display - distracting. I'll look for another sound bar and would not recommend this one to others. -
No, I would not recommend this to a friendJust okay soundbar
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is a little off compared to other sound bars that I have used.
No, I would not recommend this to a friendCatch it on sale, GET IT.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not be more impressed with this bar/woofer combo. Absolutely fills the room at less than half volume, crystal clear and tons of bass to round it all out.
I would recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Quality sound and clarity. Installing was very easy, although getting it all sequenced took a little time to figure out.
I would recommend this to a friendSound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like these items. The sound is so low, I have to turn the volume up very high to hear it. Thinking about disconnecting it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CarolynA,
Thank you for sharing your feedback about the HT-S400. We're sorry to hear the sound isn’t as loud as you expected. Let’s try a few simple steps to help improve the volume:
1. Make sure the soundbar and TV volume are both turned up. Sometimes the TV volume can affect the soundbar.
2. Check that the soundbar is set to the right input and that the cables are connected tightly.
3. Try changing the sound mode on the soundbar remote (like “Voice” or “Sound Field”) to see if it makes a difference.
4. If you’re using Bluetooth, make sure your device’s volume is also turned up.
5. Ensure your HT-S400 is running the latest firmware. https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s400/software/00278020
6. Try resetting the soundbar. Press and hold the power button and the volume down (–) button on the bar speaker for more than 5 seconds. When [RESET] appears on the front panel display, the settings will return to their original state. Then, disconnect the AC power cord, reconnect it and press the power button to turn the speaker system back on.
If you still have trouble after these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Thank you for being a valued Sony customer and for letting us know about this issue.
Sincerely,
Estefany
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it performs very well. There is some distortion at higher volume levels but it depends on the channel, movie, or show.
I would recommend this to a friend