Customer Ratings & Reviews

This was returned to n the store and was not purchased. I have also not received the down payment from progressive leasing.

Broke after 7 months. Best Buy won’t support. Didn’t even sound like a 300$ soundbar. Bass was very lacking even at full bass.

I see reviews talking about deep rich bass..these folks re hearing impaired because this thing is all treble and midrange

This product has a very short lifespan. It constantly tries to pair with blue tooth without your consent.

sony gone down hill five months later soundbar is completly junk never buy sony again stay away

Disappointed, not much better than my TV speakers. We set the TV speaker volume at half total volume to hear comfortably, with the sound bar we still have to set the volume at half full volume. Not worth it.

Sony HTS400 Soundbar and Subwoofer I love watching movies, shows and playing games on my television. And what do all of them have in common? Sound. The sound experience is one of the factors that make for the entertainment experience. However, a lot of people don’t know what they might be missing if they settle for the default speakers from their television. Recently, my soundbar that I’ve had for several years wasn’t performing well. The subwoofer was randomly cutting out and the soundbar itself wasn’t projecting the dialogue from the characters as minor background noises occurred in said movie or show. It was time to get a new soundbar. I got the Sony HTS400 not knowing what to expect. I just wanted it to deliver a better experience than my prior soundbar. I am happy to say that the HTS400 did not disappoint! Set-Up: There’s nothing complicated when it comes to setting up the HTS400. It’s plug-and-play. You can use the included optic cable and run the cable between your TV and the soundbar or you can choose to use an HDMI cable (not included) and plug it into the soundbar’s ARC port. Either way, it’s easy. I didn’t need to link the subwoofer. Once the subwoofer was plugged in, it wirelessly connected to the soundbar without any complications. Performance: I immediately noticed the difference in the sound when I turned on my TV. It is rich and pours out from the soundbar compared to my previous soundbar which seemed more bottlenecked with the sound in comparison. It’s a clearer sound experience. If you’re looking for a BOOMING bass then the HTS400 isn’t going to feed that hunger. The bass from this subwoofer is decent and not overwhelming. But that’s not to say that the HTS400 doesn’t deliver a fun sound experience. I was playing Elden Ring and it was amazing to hear the clanging of the swords while the winds howled in the background as the menacing music grew louder. It was a sound experience that put me in the gaming moment. When it comes to the movies and series that I watch, HTS400 didn’t disappoint. I continued one Netflix series and found that the characters could be heard without needing to turn up the volume or activate the Voice enhancer option. There’s also a Sound Field feature that seems to ‘deepen’ the sounds when activated as if an additional speaker has been turned on. If you do opt for the Voice enhancer, the HTS400 pushes back the background noise and allows a more focused delivery of the character(s) talking. There aren’t any other features for this soundbar which is great if you are looking for a simpler and streamlined sound experience. You can link any Bluetooth device to the soundbar with ease for when you might want to play music from your phone, etc. Go For It: The Sony HTS400 is a great option if you’re looking for a soundbar that delivers a great sound experience. I honestly think you’ll enjoy it as much as I do.

Horrible purchase! My Sony xr75 j tv may have flat sound but it is much louder than this soundbar.

One of the worst products I’ve ever bought. Typically Sony is a decently reliable brand but with this the input changes on its, sound changes on its own and all the settings change on their own. It’s very frustrating to use and ended up unplugging it and it became a useless paperweight

It’s ok. I’m thinking of returning it. It sounds like it’s broken sometimes depending on the movie i watch

Bought as excellent open box. Item arrived with sound bar dented and was returned

I was sold a defective product. Did not work out of the box and I called customer service and I am told it is too late to return.. I asked how? I have owned it for less than 30 days and it has never been used and no damages. It does not turn on I am very disappointed that Sony would make this and best buy have not replaced it. Buyer Beware!

It worked well the first ten days of having it, now we’re twenty days in. It turns up really loud not matching the tv volume. It shuts off randomly and stops working. Now I’m stuck with a defective sound bar because I’m past the exchange date.

Sounds good when its not going in and out, but it does that more often than not..

I WAS NOT PREPARED FOR MY BLUETOOTH INTRODUCTION. THIS WAS NOT FOR ME, THE PRODUCT IS GREAT QUALITY.

The volume with this soundbar needs to be 60+ for you to actually hear ANY tv program With the soundbar OFF...normal 22 folr the tv volume works.

Poor working woofer , doesn’t have any sound anymore

This is my second Sony S400, return the first one was a open box, subwoofer wasn't playing , bought a new one had my TV on with soundbar running then all sudden no sound the BT was displayed this happened all the time, I'm returning it get my money back

When it actually works, it's great. It'll stay on for hours when we're not using it, but when we turn the TV on and start actually using it, it randomly turns off from time to time. Sony Support has been useless.

SUB disconnects when sent in for sevice it started to do it again 4 months later sony will not stand by there service and fix it or replace it