Customer Ratings & Reviews
- Model:
- HTS400
- SKU:
- 6498905
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers are satisfied with the HT-S400 2.1ch Soundbar, especially its sound quality, ease of use, and powerful bass. Many find the setup process simple and appreciate the Bluetooth connectivity for audio streaming. The design is also praised for being simple and elegant, while the size is considered perfect for many TVs. A minor drawback is the absence of an included HDMI cable.
This summary was generated by AI based on customer reviews.
Good enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good or decent enough sound system for music or watching movies.
I would recommend this to a friendGood product just not for us
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much sound for our small home. We returned it.
I would recommend this to a friendGood but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gets the job done, but there are better ones on the msrket for sure
No, I would not recommend this to a friendSoundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent Soundbar. Needs more power. Better for a smaller room
I would recommend this to a friendSoundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing and can really turn a room up. Would definitely recommend
I would recommend this to a friendSONY HT-S400
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely sounded way better in the store display. Big disappointment in sound level and quality. Subwoofer quit working within a couple days.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Dave,
Thanks for your feedback. We are very sorry to hear about your experience with the HTS400 soundbar and the disappointment with the sound quality and subwoofer failure—This is not the standard we aim for!
We would like to help you resolve this. For the subwoofer issue, please check the wireless connection between the soundbar and the subwoofer. If it doesn't reconnect, we strongly recommend you contact our customer support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
Rest assured your unit comes with an one-year limited warranty, you can check it here: https://www.sony.com/electronics/support/res/manuals/4599/2d611f383ea5a4c8d2ce3b48e7a24795/45991061M.pdf
We appreciate you bringing this to our attention and want to ensure you get a working product that meets your expectations!
Thanks for choosing Sony.
Sincerely,
Jenn | Sony Social Media Team.
Surround Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love this Item, It makes you feel like you’re at the movies Theater.
I would recommend this to a friendNice size perfect subwoofer and sound bar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just beautiful it's great for a small room sounds great
I would recommend this to a friendGreat Soundbar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connected right up with my new Sony A80K TV, and can get pretty loud.
I would recommend this to a friendwonderful sound set up
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my mom loves her new sound set up lets her hear her favorite movies
I would recommend this to a friendSound Bat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product, great price and value! Would highly recommend
I would recommend this to a friendGreat while it worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great while it worked. After 1-1/2 years, sound bar quit. I went through all of the troubleshooting and called Sony. Too bad for me. Warranty only for 1 year.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DeniseH, we sincerely apologize for the issues you're experiencing with your HT-S400 soundbar. We understand how frustrating it can be when a product stops working unexpectedly and we regret that your experience has fallen short of your expectations.
While your soundbar is outside the one-year warranty period, we'd still like to see if we can offer further assistance. Please email the following information to socialsupport@am.sony.com
-Full Name:
-Username:
-Telephone Number:
-Model Number:
-Issue/Concern:
Thank you for being a valued Sony customer and for letting us know about this issue.
Best regards,
Estefany
Soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, sub sounds awesome. Helps hard of hearing.
I would recommend this to a friendWorth buying
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds really nice & clear for the price, totally recommend
I would recommend this to a friendSmall Surprise for a Bedroom
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.System sounds very good, but is definitely for a small room.
I would recommend this to a friendGreat sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and the wireless sub is a must. Great price.
I would recommend this to a friendSony sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality really isn’t that great. The sound bar sound is muffled sometimes
No, I would not recommend this to a friendsir
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.all good ,Great sound, easy installation, Easy purchase
I would recommend this to a friendSony is awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound bar. The sound is very nice. impressive!
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT speakers, great for movies with a lot of action.
I would recommend this to a friend