Customer Ratings & Reviews
- Model:
- HTZ9F
- SKU:
- 6201448
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers often highlight the HT-Z9F soundbar's exceptional sound quality, praising its immersive and impressive audio performance. The easy setup process is also widely appreciated, with users commending its simplicity and convenience. While some users have concerns about its relatively high price, many find that its features and performance justify the investment.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
soundbar creates loud clicking/ snapping sounds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the soundbar can only be connected to tv with optical cable. If I use ARC 3 to soundbar (via HDMI), I get a loud clicking/ snapping sound when I change the cable channels or pause and start programing again. This is very annoying! I have to run HDMI's to the tv (cable box/ PS/3) with optical cable (TV to Soundbar) to get rid if clicking, but then I do not view changes on the tv when using the soundbar remote (the changes in volume, bass, auto & music button changes selection do not show up on the tv screen). Hard to read display on the soundbar.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Bluetooth connection issues with subwoofer & rears
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good when it works. Unfortunately tons of intermittent Bluetooth connection issues with the subwoofer and rear speakers.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ReadyPlayerOne,
Thank you for reaching out to us. While we are glad you like you like the sound with your new soundbar, we regret to hear the issues that you are having with the unit. Please make sure that the software of the unit is updated as it includes key features, applications, bug fixes, and feature improvements. Please follow the steps on this link to troubleshoot subwoofer and rear speaker Bluetooth connection issues on pages 72-74 of the manual: https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Kris
Good but sub cuts out often
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought mine a few years ago. The sound bar is great but the wireless sub cuts out frequently. Sooo frustrating!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Reid,
Thank you for reaching out to us. We're sorry to hear some issues that you are experiencing with the unit. Allow us to help troubleshoot the problem. Remove any obstacle between the Soundbar and subwoofer or rear speaker, or move them away from the obstacle. Move the Soundbar and subwoofer or rear speaker closer together. For detailed information on how to troubleshoot the subwoofer or rear speaker cuts out or makes noise, please refer to this link: https://www.sony.com/electronics/support/articles/00200429
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Do not buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best sound system I have purchased. When it worked it was superb, over time sound cuts out frequently and if you Google it it is out there. They don’t seem to really have a solution except for adding optical cable, which was the only recommended solution by support. I bought optical and had problem getting that going, I called in and he said stay with hdmi arc, I said my sound cuts out, and two reps before him said only solution is this optical cable. He said just keep checking for software updates, that is the solution down the road. This problem is 9 mo old at least, I have only had problems in the last several months. So now I use one remote to turn on tv and sound bar remote for volume, disappointing for almost a grand? If there is a better solution please let me know.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Trek,
We're glad that you like the sound quality of the soundbar. It's unfortunate that you are having connectivity issues with the unit. We would like to know more about what happened and help you out. Please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Case Number:
Additional Information regarding your experience with your HTZ9F.
Sincerely,
-Ralph
Sony Social Support
Great sounding sound bar when it works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this sound bar for under a year. It work OK for the first few months and then I noticed the sub cutting in and out. I I consider myself a tech guy and did some troubleshooting. When I looked online for help I see that I'm not the only one with this problem. Don't be like me and just look at the 4 and half star rating. Google sub cutting out. Don't get me wrong I'm not a Sony hater I just got a a6400 camera. I'm just disappointed in this sound bar
No, I would not recommend this to a friendDefective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this sound bar with matching rear speakers and after 3 months when I turn it on 5 secs it shuts off. Love it but don’t work anymore, hopefully they can replace it when I return it tomorrow hopefully... would recommend it but beware...
I would recommend this to a friendThis is the worst soundbar ever!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Vertical surround engine doesn't work! Vertical sound is garbage! Makes everything way too loud. And don't you dare you I need those rear surround speakers. I already spent $900 on a frickin' soundbar for friggin' sake! Why can't things be simple and just work. This is crud. I mean is it really necessary to immersive surround sound. That's what Movie Theaters are for. Vertical surround makes everything sound worse, not better. Terrible sound quality and completely frustrating to use. Uneven levels of sound quality, constantly shifting between way too quiet and way too loud. Piece or junk.
No, I would not recommend this to a friendTerrible wireless connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar itself is fine. The problem is the wireless surround speakers and the sub. Constantly cut in and out. I have tried moving them everywhere and have used every possible setting to try and fix it. If you are going to spend this much money go buy a Bose system, theirs are actually high quality.
No, I would not recommend this to a friendDon't listen to Best Buy and Don't buy Sony Soundb
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not sure if this is the actual sound bar I bought, I bought mine 3 years ago on the advise of Best Buy but the Sony Soundbar I purchased is a pain in the rear, I'm about ready to throw it out the window and by ANY OTHER BRAND of soundbar. I bought it when they had it on sale when I bought my Sony TV, the TV is great but their soundbar is crappy. I will NEVER take Best Buys advise again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi kokomobill,
Thank you for reaching out to us. We're sorry to hear we were not able to meet your expectations with the soundbar. This is definitely not the experience we want our customer to have with us. Let us help turn things around. Could you provide additional information of the issue?
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks for purchasing Sony. - Kris
Great Idea, horrible execution
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Frustrating. Had for a month and 3 days now, sat on the phone for an hour with BB only to be told I am over my return period by 3 days. Sub cuts out all the time. Read forums, Sony help, verified my cables, replaced my cables, verified firmware, turned off all wifi device's around it, reset it, ect. Absolutely insane I spent 1k on this. If it worked, it would pair beautifully with my A8H, but feel hosed on this one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brakiss,
We sincerely regret to hear about what happened. This is definitely not the experience we wanted you to have in our product. We would really like to understand the issues you're having and help you out. Aside from the troubleshooting, we also offer a 1-year limited warranty for service if more than troubleshooting is needed. Please email us at [email protected] with the following details so we can assist you further.
Case Number:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We're looking forward to your message!
Sincerely,
Romeo
Sony Social Support
Do Not Buy - Poor sound and subwoofer cuts out!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this 3.1 channel system and the extra rear speakers. Horrible. Barely any sound from the rear speakers, light sound from the sound bar, and the subwoofer keeps cutting in and out and we only had this system for 1.5 days. (And yes, I know how to connect things. This one is just a dud.) My old 2.1 channel system with subwoofer sounds so much better. Will be returning this and getting something else.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Vernon,
Thank you purchasing the HTZ9F soundbar. We regret to hear that you're experiencing sound issues on the soundbar. We'd like to help troubleshoot the issue and make this to a better experience. Please open this link with steps to follow if there is no sound from the rear speaker and sound on the subwoofer skips on page 73: https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Multiple audio streams out of sync
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This review is specific to using this soundbar with the Sony A8H TV. The sound bar sounds awful. Its like there the sound is coming out of each speaker slightly out of sync resulting in a really weird sound. Now, I cant tell if the sound is coming out of the TV and the sound bar out of sync, or if the sound bar itself is just bad. Either way, it sounds awful.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Clementine,
We're so sorry to hear about your experience with our HTZ9F. The issue you experienced may resolve by resetting the BRAVIA Sync function between the TV and the soundbar. You will need to go into the menu of the TV and get to the BRAVIA Sync settings. Clear out any devices paired and turn the feature off. Then, disconnect the HDMI cable between the soundbar and TV from both products. Unplug both the TV and soundbar from the power outlet for 1 minute and plug them back in. Reconnect the HDMI cable between the products and enable BRAVIA Sync. You should have audio connections re-established.
If the problem is still occurring, please also follow the steps on the links below to fix this issue.
Soundbar audio is out of sync with the source device image using an HDMI connection
- https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/articles/00249832.
Firmware Update to Version 2.315 - https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/downloads/00016893.
If this does not help, please send us an email at [email protected] to better assist you. Apologies if you disclosed some of this information in your review and to customer service. We want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Issue:
Model Number:
We're looking forward to your message!
Sincerely,
Romeo
Sony Social Support
Dead after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar doesn’t power on 3 years later (2018 purchase).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jason,
This is not the experience that we want you to have. You may refer to the troubleshooting steps on this link to help resolve the issue:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-z9f/articles/00223962?cpint=spt-bar_triage_00223961_cannot-operate
If still not resolved, the unit requires service. Please contact our authorized service center for repair options (United Radio Service Inc):
https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Soundbar Model Number:
Issue:
Additional Information regarding your experience with the HTZ9F.
Sincerely,
-Ralph
Sony Social Support
Wonky wireless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer cuts out CONSTANTLY, requiring us to re-pair the sub and satellite at least daily. Really, really disappointing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello jeffd,
We regret to know that you are having issues with this unit, please make sure that this unit's Firmware is updated to resolved issues like this, you may refer to the link below for the instructions:
https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-z9f/downloads/00015964
Regards,
Zac
Worst setup and support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have a 85 Samsung TV, every time you turn TV, sound bar on the Sony sound bar goes to home screen causing you to get the Sony remote and push HDMI so it goes to the TV, garbage setup
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Frank,
We sincerely regret to hear our Z9F did not meet your expectations. As part of normal operations, our soundbar is designed to display the settings and home menu when connected to the TV via HDMI. However, if you disable HDMI control on your TV and soundbar, you can use the soundbar’s remote to operate the soundbar. The Input will not change if you turn on your TV, but you will need to manually power on and off the soundbar with its remote. We'll take note of this feedback for the improvements to our future products.
Should you need more assistance or information, please email us at [email protected].
Sincerely,
Romeo