Customer Ratings & Reviews

Hi LarryR,
Congratulations on having your first soundbar! We're happy to hear that they were able to setup the soundbar with no issues. You will definitely enjoy your new Sony HTA3000 3.1 ch Dolby Atmos Soundbar. The HTA3000 has three front speakers including a center channel, and a powerful built-in dual subwoofer for clear dialogue and authentic surround sound. Utilizing a combination of technology such as Vertical Surround Engine, S-Force Pro Front Surround and 360 Spatial Sound Mapping , the HT-A3000 offers immersive sound that comes from all around you. Thank you for choosing Sony! - Marco

Hi Grapejuice,
Nice deal! Thank you for your purchase and we are happy that you like your new Sony - HTA3000 3.1 ch Dolby Atmos Soundbar. The HT-A3000 immerses you in authentic surround sound with a center speaker for clear dialogue and a built-in dual subwoofer for impressive power. With optional rear speakers, it supports 360 Spatial Sound Mapping, so you can lose yourself in your favorite movies, TV shows and music. Thanks for choosing Sony! - Marco

Hello KDay,
We regret to hear that you are not satisfied and a little disappointed about the sound quality of our Sony HTA300 soundbar. This is not the news nor the experience we want you to have. Please allow us to help and troubleshoot the concern. Depending on the combination of the setting of SOUND FIELD and input signal, surround sound processing may not work effectively. The surround effect may be subtle, depending on the program or disc. For more information, you may check this help guide link:

Enjoying Surround Effect (SOUND FIELD)
https://helpguide.sony.net/ht/a3000/v1/en/contents/TP1000525554.html


If you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

We are more than happy to assist you..


Regards,
Marco

Hi Rino,

Thanks for commenting and for purchasing our HT-A3000! We are thrilled to know that you had an enjoyable shopping experience with Best Buy. Regarding HT-A3000, this 3.1ch soundbar will immerse you in authentic surround sound with a center speaker for clear dialogue and a built-in dual subwoofer for impressive power. With optional rear speakers, it supports 360 Spatial Sound Mapping, so you can lose yourself in your favorite movies, TV shows and music.

Thank you very much for choosing Sony!

- Romeo

Hi TimmyJ, Thank you for purchasing the Sony HTA3000! We're glad you're satisfied with your purchase. The HTA3000 immerses you in authentic surround sound with a center speaker for clear dialogue and a built-in dual subwoofer for impressive power. With optional rear speakers, it supports 360 Spatial Sound Mapping, so you can lose yourself in your favorite movies, TV shows and music. Thanks for choosing Sony! -Sam

Hi Kevin,

Thank you for your review of the HT-A3000. We appreciate your feedback and are sorry to hear that the product did not meet your expectations for its price. The HT-A3000 is designed to deliver high-quality sound with features like Dolby Atmos and DTS:X, providing an immersive audio experience. However, we understand that individual preferences and expectations can vary.

We would appreciate the opportunity to learn more about the issue you're facing and assist you further. If you're open to it, could we reach out to you directly? Please send the following details to socialsupport@am.sony.com so we can ensure we have the most accurate information:

- Full Name:
- Username:
- Telephone Number:
- Model Number:
- Issue/Concern:

We truly value your loyalty as a Sony customer and apologize for any inconvenience this situation has caused. We look forward to speaking with you and working towards a resolution.

Thank you for bringing this to our attention.

Best regards,

Romeo
Sony Social Support

Hi JodyO,

Very nice! We're glad to hear that you daughter loves the soundbar. The HT-A3000 3.1ch soundbar has three front speakers including a center speaker designed for clear dialogue, and a built-in dual subwoofer for deep bass. With Vertical Surround Engine and S-Force PRO Front Surround technology, the sound comes from all around you, maximizing the effects of Dolby Atmos® and DTS:X. Thank you for choosing Sony!

-David

Hi CalebA, thank you for sharing your experience with the Sony - HTA3000! We're genuinely sorry to hear that the subwoofer and speakers are not staying connected and are not turning on when your TV does. We understand how frustrating this can be and is certainly not the experience we want for our customers. Here are some useful steps you can try to resolve it:

1- Power reset your Soundbar and Television: You need to turn off both devices from the power for 2 minutes and then plug them back in

2- Make sure your soundbar has the latest software version: Press Home on your Soundbar remote > select setup > advanced settings > software update > follow the on-screen instructions to update

3- Enable control for HDMI: Go to setup > advanced settings > HDMI settings > control for HDMI > turn on. This setting will allow the Speaker system to turn on when the TV does as long as you're using an HDMI connection between the TV and the soundbar

4- Reset the Speaker system: If the speaker still does not operate properly, reset it. You can do this by pressing and holding down the power and - (volume) on the bar speaker for more than 5 seconds

Finally if none of these steps worked and you require further help, please contact our technical support team through the link below:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Thank you for considering Sony products!

Best regards,
Dominick

Hi FredP, we regret to hear that the soundbar had to be returned. We are also sorry to hear about your shopping experience. This is definitely not the experience we'd like you to have with our products. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback and we hope you'll consider Sony in your future purchase Thanks! ~Erin

Hi MichaelM, We're glad that you are satisfied with your purchase. The HT-A3000 3.1ch soundbar has three front speakers including a center speaker designed for clear dialogue, and a built-in dual subwoofer for deep bass. With Vertical Surround Engine and S-Force PRO Front Surround technology, the sound comes from all around you, maximizing the effects of Dolby Atmos® and DTS:X. Thank you for choosing Sony! Erin

Hi uoflhustle22, We're very happy to hear you like the great sound quality of your Sony HTA3000. And good to know you had an excellent customer service experience. The HT-A3000 3.1ch soundbar has three front speakers including a center speaker designed for clear dialogue, and a built-in dual subwoofer for deep bass. With Vertical Surround Engine and S-Force PRO Front Surround technology, the sound comes from all around you, maximizing the effects of Dolby Atmos® and DTS:X. Thank you for choosing Sony! -Sam

Hi Gran, We're glad that you are enjoying the audio quality. The HT-A3000 3.1ch soundbar has three front speakers including a center speaker designed for clear dialogue, and a built-in dual subwoofer for deep bass. With Vertical Surround Engine and S-Force PRO Front Surround technology, the sound comes from all around you, maximizing the effects of Dolby Atmos® and DTS:X. Thank you for choosing Sony! Erin

Hi AndreH, Awesome! We're happy to hear that you are satisfied with your purchase. The HT-A3000 3.1ch soundbar has three front speakers including a center speaker designed for clear dialogue, and a built-in dual subwoofer for deep bass. With Vertical Surround Engine and S-Force PRO Front Surround technology, the sound comes from all around you, maximizing the effects of Dolby Atmos® and DTS:X. Thank you for choosing Sony! Erin

Hi Sunshine,

Thanks for sharing your review and experience with the HTA3000. Sony's commitment to customer satisfaction is our top priority. Your feedback is extremely important to us and is very much appreciated.

For optimum performance, make sure that the software version of the soundbar is up-to-date. The overall sound quality may vary depending on the source content. You have the option to adjust the settings of the soundbar to fine-tune the sound quality to your needs. You may find this link helpful (refer to "Adjusting the Volume and Sound Quality"):

https://helpguide.sony.net/ht/a3000/v1/en/contents/TP1000525185.html

Additionally, you can connect supported rear speakers and a subwoofer to further enhance your listening experience. For more information, please refer to this link:

https://helpguide.sony.net/ht/a3000/v1/en/contents/TP1000525128.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht

Sincerely,
-Ralph

Hi DennisC, We're thrilled to hear that you are enjoying your new soundbar. The HT-A3000 immerses you in authentic surround sound with a center speaker for clear dialogue and a built-in dual subwoofer for impressive power. With optional rear speakers, it supports 360 Spatial Sound Mapping, so you can lose yourself in your favorite movies, TV shows and music. Thank you for choosing Sony. Erin

Hi Patty, we're glad you love our product. The HT-A3000 3.1ch soundbar has three front speakers including a center speaker designed for clear dialogue, and a built-in dual subwoofer for deep bass. With Vertical Surround Engine and S-Force PRO Front Surround technology, the sound comes from all around you, maximizing the effects of Dolby Atmos® and DTS:X. Thank you for choosing SONY! ~Earl

Hi changepas39,
Thank you for your time writing this review. We're sorry to hear the issues that you encountered with your HTA3000 soundbar. This doesn't happen often and definitely not the experience we want you to have. We value and appreciate your feedback as we always strive to provide the best experience possible. We do apologized for the inconvenience caused and thanks again for purchasing Sony - Kris

Hi Brock5ga,


Thank you, We regret that the sound quality did not meet your expectations and had to be returned. This is definitely not the experience we'd like you to have. You can actually adjust the settings to suit your listening preferences. For future references, please check the Help Guide or the manual.

It's unfortunate that we can no longer guide you further in fixing the issue or helps enhance the audio quality. We value your feedback as it helps us improve our products and services.

We hope you'll consider this model in your future purchase.


Sincerely,
Erin

Hi SimonE, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your SONY unit. It is recommended to check this link if there is only a very low-level sound is heard from the optional speaker:

https://helpguide.sony.net/ht/a3000/v1/en/contents/TP1000525542.html

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi Parker, Awesome! We are very delighted to hear you are enjoying your HT-A3000 with Dolby Atmos soundbar and it works great with your TV. Good to know that the combination of superior video quality and great sound improves your home theater experience. Live and breathe your favorite movies, TV shows, and music with the HT-A3000. Using the soundbar alone, you’ll experience authentic 3.1 channel surround sound with S-Force PRO Front Surround and Vertical Surround Engine. Or you can add optional rear speakers to enjoy 360 Spatial Sound Mapping with multiple phantom speakers. Thank you so much for choosing Sony! -Jess