Customer Ratings & Reviews

Hi Henry39, thank you for taking the time to share your feedback about the HT-AN7.
We're happy to hear that you love the sound quality. However, we sincerely apologize for the difficulties you've experienced when trying to pair it with your TV. We understand how frustrating this can be and we appreciate you bringing it to our attention.

Your input is invaluable to us as we continuously strive to improve our products. If further assistance is needed, please don't hesitate to reach out to our customer support team. You can locate their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=ht
We're here to help.

Thanks for considering Sony products and for your feedback.
Best regards,
Stephanie

Hi DanielS, Awesome! We are so glad to hear that you are enjoying your new HTAN7! Thank you for choosing Sony! -Carl

Hi rbaillini, Thank you for sharing your feedback on the Sony HTAN7 BRAVIA Theater U Wearable TV Speaker. We’re sorry to hear it didn’t meet your expectations for surround sound. The HTAN7 is designed to deliver a personalized audio experience with 360 Spatial Sound and Dolby Atmos when paired with a compatible BRAVIA TV, offering a unique wearable alternative to traditional speakers or headphones. We value your input and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam

Hi Dhughes,

We are sorry to hear that you are experiencing connectivity issues between your BRAVIA Theater U and your Samsung TV. We would like to help you get this resolved, as the device is designed to function correctly with the appropriate setup.

For the best assistance, please contact our technical support team directly through this link so we can investigate the issue further: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

Thank you for considering Sony!

Regards,
Dominick

Hi Loomis1975, Awesome! We are glad to hear that you are enjoying your new HTAN7 Wearable TV speaker! Thank you so much for choosing Sony! -Carl

Hi Andy,

Thank you for sharing your feedback. We are sorry to hear that the temperature of the neckband has made your experience uncomfortable.

We would like to clarify that according to the official Sony HT-AN7 Help Guide, it is expected for the device to generate some warmth during use. The guide states: "If you use this neckband speaker for a long time, the temperature of this neckband speaker may rise, but it is not a malfunction."

Precautions:
https://helpguide.sony.net/ht/7861/v1/en/contents/TP1001309044.html

To ensure the device stays as cool as possible during your movie or gaming sessions, we recommend the following:

- Do not use the device while it is charging: Charging the battery creates additional internal heat. For the best comfort and battery longevity, please unplug the device before wearing it.

- Environment: Ensure the device isn't covered by heavy clothing or blankets while in use, as this can trap heat against your neck.

While a moderate rise in temperature is normal for this high-performance audio hardware, the device should never become "painfully" or "extremely" hot to the touch. If you feel the heat level is excessive or if the device is shutting down prematurely, we recommend reaching out to our technical support team for a professional review:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you for considering Sony!

Regards,
Dominick

Hi Tobi,

We regret to hear that you are not satisfied with the neckband speaker. Due to the characteristics of Bluetooth wireless technology, audio/music playback on the neckband speaker is slightly delayed in comparison to the playback on the source Bluetooth device. We can still perform some troubleshooting steps to further isolate and hopefully resolve this issue:

-Disconnect and reconnect the neckband speaker to your TV:
https://helpguide.sony.net/ht/7861/v1/en/contents/TP1001309093.html

-Install the latest software version of the TV and the Neckband Speaker to improve their performance.

-Keep the neckband speaker away from a device, such as a radio or a tuner, a wireless LAN device, microwave oven or a device that generates electromagnetic radiation. Use of the neckband speaker in the vicinity of such a device may cause noise in audio from the device.

-Make sure there are no obstacles such as a person, metal, or wall between the neckband speaker and your TV.

As an alternative to Bluetooth connection, you can use wired connection (via the supplied audio cable) if your TV has a dedicated headphone jack and the ability to listen to TV speakers and headphones at the same time. Please refer to the specifications of your TV.

For more information, please refer to this link:

https://helpguide.sony.net/ht/7861/v1/en/contents/TP1001326158.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

Sincerely,
-Ralph

Hi DONB,

We’re sorry to hear that you’re having trouble getting your BRAVIA Theater U connected at home. We recommend ensuring that your TV's Bluetooth is turned on and that the speaker is in pairing mode (hold the power button until the indicator flashes blue). You can also try a quick reset by holding the Power and Play/Pause buttons simultaneously for about 5 seconds.

If you need further assistance or would like to walk through the setup with us, please contact our support team: https://us.esupport.sony.com/support/s/support-contact?language=en_US. While Geek Squad can certainly help with in-home setup, we would love to try to help you.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Jaime, Thanks for sharing your feedback. We apologize if you are not fully impressed with the speaker. We'd like to know if you have concerns about your device so we can help. Again, we appreciate any input you can provide as it can help us improve in the future. Thanks and regards, -Craig

Hello Ilan,

Thank you for your feedback regarding the HT-AN7 BRAVIA Theater U Wearable TV Speaker. We sincerely apologize for the inconvenience caused by the issues you have encountered with the right speaker. While we appreciate the concept of a wearable speaker, we understand that its performance has fallen short of your expectations due to the distortion and muddiness in sound. This is certainly not the experience we strive to deliver with our products.

We would like to assist you in diagnosing and resolving this issue. If you haven't already, please take a moment to follow the troubleshooting steps outlined in our Help Guide:
https://helpguide.sony.net/ht/7861/v1/en/contents/TP1001309053.html

Should the problem persist or if you require additional information or technical support, please feel free to reach out to us at socialsupport@am.sony.com. To ensure we can assist you as effectively as possible, kindly provide the following details:

- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

We value your feedback and are dedicated to enhancing our products based on customer experiences. Thank you for bringing this to our attention.

Sincerely,

Romeo
Sony Social Support

Hello bquarf, thank you for your review. We're sorry to hear that the BRAVIA HT-AN7 did not meet your expectations. This is not the experience we aim to deliver with our products.

We designed this speaker to provide a personalized, immersive sound experience for those who want to feel the audio around them without wearing traditional headphones. We understand, however, that a traditional Bluetooth headset may be a better fit for some listeners, and we appreciate your honest feedback.

We are always working to improve our products and appreciate you taking the time to share your thoughts.

Thanks for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi PaiG, We are sorry to hear that you are experiencing issues with your HTAN7. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please select “Prioritize Stable Connection (SBC)” for the BLUETOOTH connection quality of the speaker. You can select this option by using the Sony | Headphones Connect app.

Also, please try the steps on our help guide link: https://helpguide.sony.net/ht/7861/v1/en/contents/TP1001309053.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi 22islander, We are sorry to hear that the HTAN7 did not meet all of your expectations. We'd love to troubleshoot issues that you are having with the wearable TV speaker and make this a better experience for you. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hello HannaK,

Thank you for considering Sony products.

We sincerely apologize for the difficulties you've experienced with the HTAN7 BRAVIA Theater U Wearable TV Speaker, which is having charging issues. We understand how frustrating it is when you don’t receive the support you expect from both the manufacturer and Geek Squad/Best Buy. Please know that your feedback is important to us, and we are committed to resolving this matter for you as quickly as possible.

To assist us in gathering more information regarding this matter and to work together towards a solution, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following details in your message:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience, and we look forward to assisting you further.

Best regards,
-Fred

Hi PrathRebiew,

We regret to hear that you are not completely satisfied with the neckband speaker. Sony's commitment to customer satisfaction is our top priority. Allow us to know more about your experience and help you out. Please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Ralph

Hi dstracker, Awesome! We are so glad to hear that you are enjoying your new HTAN7! Thank you for choosing Sony! -Carl

Hi Ramirezjose. We're sorry to hear that you've been encountering this issue with your HTAN7 that they would keep disconnecting and falling down, this is not the experience we want you to have. Kindly suggesting to make sure the HTAN7 is placed on a stable and level surface. Avoid surfaces that are prone to vibrations or movement. You might also try: checking if there's a software update available for the HTA-N7 and whether it addresses Bluetooth connectivity problems. Ensuring that the Bluetooth drivers or patches are up-to-date. Disabling any power-saving modes that might affect Bluetooth functionality. Thanks for choosing Sony. -Milton

Hi Philip,
Thanks for your feedback. We're truly sorry to hear that you're having disconnection issues with your HT-AN7.
We're here to help and would be happy to provide some troubleshooting steps to get this resolved.

1) Make sure your source device (phone, TV, etc.) supports the required Bluetooth profiles (A2DP for audio).

2) Move the speaker and source device closer together and away from other wireless devices or metal objects that could cause interference.

3) Delete the HT-AN7 from your device’s Bluetooth list, then re-pair by following the pairing instructions: With the speaker off, press and hold the power/Bluetooth button for about 2 seconds (for first-time pairing) or about 5 seconds (if it has previous pairings) until you hear a notification sound and the indicator flashes blue.

4) Ensure your speaker and any related apps (such as Sony | Sound Connect) are updated to the latest version, as software updates can resolve connectivity issues. https://www.sony.com/electronics/support/speakers-wireless-speakers/ht-an7/software/00343894

5) If the above steps do not work, initialize the speaker by following these instructions: https://helpguide.sony.net/ht/7861/v1/en/contents/TP1001309057.html

If you follow these steps and the issue persists, we strongly suggest you to contact our support team for further assistance. Find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car

Thanks for considering Sony and for bringing this issue to our attention.
Warm regards,
Estefany

Hi Coops, We are sorry to hear that you had issues with the HTAN7 pairing with your Sony TV and had to return the unit. The HTAN7 should pair with TV's that support Bluetooth A2DP (Advanced Audio Distribution Profile). We hope that you consider Sony again in your future purchases.

Regards,
Carl