Customer Ratings & Reviews

Hi JamesL,

We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi RafaelM, Thanks for sharing your experience. We're glad you like your new gaming earbuds. Enjoy and thanks for choosing Sony. -Craig

Hi Vanny. We're glad you like your gaming headset. Enjoy and thanks for choosing Sony! -Craig

Hi Originalhi5, we're glad you like our product! Thanks for choosing Sony! -Carl

Hi SteffanyB,

Thanks for sharing your 5-star review and experience with the INZONE Buds. We're glad that your husband is enjoying these amazing headphones. Thank you for choosing Sony!

-Ralph

Hi VictorL, fabulous! We're truly happy to know about your satisfaction with the amazing sound quality and long-lasting battery life of your INZONE Buds. Thank you very much for choosing Sony! - Romeo

That's great to hear, Jean! We're glad your husband likes them. Enjoy and thanks for choosing Sony. -Craig

Hi NickxanielP, perfect! You've certainly made a great choice! We're thrilled to hear that you're satisfied with the amazing performance of your INZONE Buds. Thanks for the 5-star review and for choosing Sony! - Romeo

Hi SergioT, Choosing this headset will definitely be worth it! It's fantastic to hear that you are having an enjoyable gaming experience with your new INZONE Buds and it works seamlessly with your PS5. Glad to know you appreciate the amazing features, excellent noise cancellation as well as ease of use, and incredible audio of these earbuds. Thank you so much for leaving us such a wonderful review of your new Headphones! -Jess

Hi CalvinR, Thanks for the 5-star rating! We're glad you like the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig

Awesome, Nick! We're glad you like your new earphones. Enjoy and thanks for choosing Sony. -Craig

Hi TrevorQ, We're pleased to hear that you're enjoying your Inzone Buds. We appreciate your feedback and thank you for choosing Sony. Erin

Hi BlancaZ,
We're truly sorry to hear you're running into issues with your INZONE Buds. We completely understand how frustrating this is.
Here are a few troubleshooting steps that often resolve charging issues:

-Make sure both earbuds are securely seated in the charging case. If the earbuds are not making proper contact, they may not charge. Use only the supplied USB Type-C cable and ensure it is firmly connected to the case.

-Dirt or debris on the charging contacts (either on the earbuds or in the case) can prevent charging. Clean all contacts gently with a soft, dry cloth.

-Ensure your INZONE Buds are running the latest software version using the INZONE Hub app on your PC.

-Reset and initialize the earbuds. Find the instructions for each procedure here: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html

If you've tried these steps and the issues with the left earbud not charging or the right earbud draining quickly still persist, please contact our dedicated Sony support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony. We are sorry this happened.
Sincerely,
Estefany

Hi Will, Thanks for the 5-star rating!. While we're glad that you are impressed with the Inzone Gaming earbuds, we're sad to hear that you'd be returning them. Unfortunately, we can't answer your question regarding release dates of products however, we appreciate that you are tuned in to the upcoming Gaming headset. Again, we appreciate your support and thanks for shopping Sony! -Craig

Hi KevenV, Thank you for your feedback on the Sony Inzone Buds. We're glad to hear that you are satisfied with the battery life and sound quality. Regarding the white noise you mentioned, this can sometimes occur depending on the settings or conditions. To resolve this issue, please follow the steps on this link:

https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273088.html

We hope these suggestions help improve your experience with the Inzone Buds. If you continue to experience issues, please feel free to reach out for further assistance. Email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

That's great to hear, JessicaL! We are glad that you are enjoying your Inzone Buds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. -Craig

Awesome, Mariposa! We're glad that your son loves them. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. -Craig

Hello CalebL,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you're experiencing with your WF-G700N. That's definitely not the quality we aim for, and we want to help.

To help us investigate and resolve this for you, please reach out to us at socialsupport@am.sony.com. In your email, kindly include:

- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

We appreciate your patience and look forward to helping you out.

Best regards,
-Fred

Hi Krist, We're sorry to hear about your experience. This is definitely not what we wanted you to go through.

To connect your INZONE Buds (WF-G700N) to your PC, you need to use the INZONE Hub application. Here are the steps to follow:12

Install the INZONE Hub Application:34

Ensure you have a Windows computer (Windows 10 or later) and an active internet connection.5
Download and install the latest version of the INZONE Hub application from the official Sony website.12
Connect the Headphones:

Plug the USB transceiver into your computer.34
Turn on the headset and connect it to the computer via Bluetooth.
Launch the INZONE Hub Application:34

Open the INZONE Hub application on your computer.34
If this is your first time launching the application, you will need to go through the Privacy Policy confirmation and Privacy Settings screens.
Update the INZONE Hub Application (if necessary):34

If the INZONE Hub application is not up-to-date, a red circle will appear on the gear icon in the lower left corner. Click on the gear icon to go to the settings screen and update the application.6
Check the Connection:

Ensure that the headset is properly connected to the INZONE Hub application. You can check the connection status and the firmware version by clicking on Device Settings within the application.16
If you encounter any issues, such as the headset not connecting, try the following troubleshooting steps:

Ensure the Bluetooth adapter on your computer is turned on.
Wake the computer if it is in standby or hibernation mode.
If the headset has automatically connected to another device, deactivate the Bluetooth function on that device or turn it off.
Delete the headset pairing information on your computer and perform the pairing again.


If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig