Customer Ratings & Reviews
- Model:
- WFG700N/W
- SKU:
- 10562717
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Sony buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this open box soud perfect bot Lef bud stop working in 3 days then input it back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello, Yordy. We're sorry to read your WF-G700N left bud is no longer working. Please try resetting them placing both earbuds in the charging case and holding down the buttons on both earbuds simultaneously until their indicator lights start flashing. If the left bud does not respond, try opening the case lid slightly and attempting the reset immediately. In case a simple reset does not resolve the issue, try the factory restore procedure, pressing and holding buttons on both earbuds until the LED indicators flash red and then blue multiple times. This may require multiple attempts if one bud is unresponsive. Also, I leave you here our Help Guide link for you to check the article related with this issue: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273087.html Regards -Jenn
Bluetooth connection issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth kept disconnecting every 2 minutes from one ear to the other.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Deeva1969,
Thank your for sharing your experience with the Sony INZONE Buds. We're truly sorry to hear that you've been experiencing connectivity issues with your earbuds. This is certainly not the experience we want for our customers, and we'd like to have the chance to help you resolve this.
Here are some useful troubleshooting steps that you can try:
1. Make sure the software is up to date - You can quickly check if your headset requires a new update by downloading and using the INZONE Hub software.
2. Try using the earbuds in a different location, away from other wireless LANs, microwave ovens, or other devices that generate electromagnetic waves and can cause interference with your earbuds.
3. Initializing the headset to restore factory settings - This will delete settings and all pairing information. To initialize the headset, you can follow the instructions in the link below:
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html?search=restore%20factory%20
If after performing these steps the issue still persists. We highly suggest contacting our technical support team so they can further investigate and provide a tailored solution.
You can contact them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products!
Best regards,
Dominick
Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great I recommend it, tho the mic wasn't working on my console
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adizzle, Thanks for the feedback. We're glad you like the sound quality. We're sorry to hear that the mic is not working with your console. May we know what gaming console do you have?
You may reach us back at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Keep disconnecting from PS5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about a month. Now they won't stay connected for more than 10 minutes. (And yes, they're charged up) If I remove the adapter from the PS5 and plug it back in, they immediately reconnect...only to disconnect again 5 minutes later.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TravisJ,
Thank you for reaching out to us with your concern. We're sorry you're experiencing issues with your INZONE Buds Earbuds. This is definitely not the buying experience we'd like to hear from you. Sony commitment to customer satisfaction is our top priority. Allow us to help you and turn your experience around. When connected with the USB transceiver, noise or audio dropout may occur, or the connection may be disabled under the some conditions.
If there is no sound or the connection is unstable while connected to a game console (PC, PlayStation®5, or USB Type-C compatible smartphone) or other device, you may refer to the guidelines on these helpful links to isolate this issue:
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273088.html
https://www.sony.com/electronics/support/articles/00282859
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
If the issue continues after completing the troubleshooting steps above, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
Jess
Has problems
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right earbud wouldnt charge, had to return. Would be nice if they had some available to swap it to. When it did work it worked pretty good, shame about the bluetooth incompatibility with anything other than a couple of android phones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TrevorT, Thanks for sharing your experience with the new Sony Inzone Buds. While we're glad that you liked the sound quality, we're sorry to hear that yours is having battery issues. We hope that you'd still consider our products in your future purchases. Thank you for choosing Sony! -Craig
Constant problems
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One earbud will constantly disconnect switches between right and left. Just not ment for pc use i guess will be returning
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Leggs223, We're sorry to hear about the connectivity issues you're having. This is definitely not the news that we would like to hear. If you still have the unit and need assistance, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273088.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Great at Good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely enjoy these earbuds for what they are, not what I want them to be. I'm a audiophile, and while good bass is to be envied as a creme de la creme. I'm particularly not expecting a lightweight earbud built around long term battery life and good sound to to punch hard. It punches good bass, I'm listening to music now on them as I write this. It's not the great booming I've heard on my Beat pros. Nor is it the resonating vibrations of my Skullcandy Crusher Evos. That said. I did have to modify my phone case to accommodate the adapter. I understand what they are doing electrically. The design team is smartly outsourcing to the larger power source to push the outgoing transmission, and to have the in the buds the capacitance reserved for receiving and deploying the sound. It's a triangle diagram shift. I think this is clever. A trick to deliver extended battery life. Smart move design team. Design team, why was there no instructions on the button usage? I fumbled around tapping haphazardly, making me feel like I skipped something. When, there were no directions. Not fun. Do better. I understand it's a length to translate in different language I suppose. But it's a decency in America at least that's expected. Beats did it. You can too. Especially for a gaming headset. Which is my main point to bring. If it's a gaming headset. The controls better be defined and precise. Not blatant and blunt tapping. Cool haptic button. No directions? OK. If you're going to say GAMING EARBUDS. I understand you're breaking ground into a supermarket. Bring the bass. Bring the cannon ball! The BANG! GAMING!! There's an expectation with the term. Which is that it can stand the most rigorous, absolutely punishing volumes and duration with excellence. That is where these earbuds excel in one hand and fail in another. I'm going to enjoy running with these as a lightweight, earbud pair that I can deploy from their lively case. I know they can go on the go, and go for a long time. They succeed in sustainability; it is their forte. This is their hallmark of brilliance with this pair. The battery life is supreme. It goes the distance as heroes do. But as heroes do great deeds, do they perform? The do good. They are great at good. If you get my meaning. Where in that capacity consistently good can be seen as greatness. But there is a threshold reserved for true greatness. Ferrari in the excellence of sports cars. Rolex in watches. For example. Their names resound for reasons of quality detail and exquisite epitomizing of the role they play. They are stewards of the opportunity to be what it is. The inzone buds does not epitomize that, in terms of bass, nor does it in ergonomics in the user interface. But they do great at being good long term use and battery life sustainable earbuds. Good for gaming, on a basic level It can get the job done. Distinguished by the fact of how the intelligently designed transmitter to receiver operates. It's a smart sustainability move with the specific transmitter. Also because not every pc is built with Bluetooth. I had to buy a USB dongle for my pc build. And not every game system is built with Bluetooth. The logic is that the provided transmitter is a provision for that capacity. Or lack their of. If you get what I mean. I leave this review to say that it succeeds is A while fails at B. It's a mixed feeling. I hoped that would hit like a Klipsch subwoofer, destroying a Covanent Elite from Halo with a rocket launcher as Master Chief. I didn't get that. I got a sustainable economic battery of a Prius with polite bass. 100% in one area. 0% in the next. 100% for basic gaming. 0% in epic gaming. I’m content for what they are. Not what I wanted them to be. I was wanting earbuds that were long lasting in battery life for running. I got that! I'm happy to say. But here's what I would love! A heavy earbud of the same formfactor. Where the weight is the quality of the metal driver; who achieves the best bass imaginable. An earbud that heroes wear for gaming, as they epically crush their enemies in victory. Gamers are heroes in the making. Equip them. Give them the hammer of Thor: Mjolnir. When they pick these up; may it rise like Arthur's Excalibur, from the boulder it was struck in. That they are worthy to battle. To be in the fight of life as a champion. When they pick these earbuds up that have precise controls they can clearly navigate. May they have a vision of how to navigate the fight acoustically. This is the greatness to be achieved. May these buds rise like a Phoenix from a failure to deliver heroic gaming buds, into buds that Truly deliver. Inzone gaming. That said; I absolutely enjoy these earbuds for what they are, not what I want them to be. 4/5 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aiden117, Thank you for sharing your experience with your new Sony Inzone Buds! We're glad you appreciate the lightweight design, long battery life, punchy sound and bass, and overall performance of these earbuds. At Sony, we are always looking to improve our product quality and features. We have noted your input about the size of the adapter and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Sam
Noise canceling Is Noice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony INZONE Buds Truly Wireless Noise Canceling Gaming Earbuds are likely to appeal to gamers looking for a compact, high-quality audio solution that enhances gaming immersion with features like noise cancellation, low latency, and compatibility with PC and PS5. As always, checking specific user reviews closer to your purchase date can provide more updated insights into their performance, reliability, and overall value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Outtykid, Thank you for sharing your positive experience with your Sony INZONE Buds! We're very happy to hear that you are enjoying the features and impressive sound quality of this earbud headphones, especially when gaming with your PC or PS5 console. You're now able to enjoy immersive gaming and music sound experience. Thanks for choosing Sony! -Jess
Very good sound quality on PS5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great for what I use them for. Mainly just solo gaming on PS5. They do sound good during chat, my friends say my voice is clearer than when I was using the 3D pulse. I haven’t used other features that require a PC to adjust.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanC, Thanks for the 5 -star rating! We're glad you are happy with your new gaming earbuds. Enjoy and thanks for choosing Sony. -Craig
Good but..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good but changing the audio balance from game chat and party chat is a hassle.. I still haven’t figured it out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerahP, Thanks for sharing your experience with us. We apologize if you find it difficult to switch settings on your device. We'll take this as feedback as it can help us improve in the future. Thank you and regards, -Craig
Great for gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although there was a shipping issue, now that we have them they are NICE. VERY MUCH soundproof so dont go yelling at your kids when they are wearing them playing the game.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, KianaC! We are glad that you are enjoying your Inzone Buds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. -Craig
Best headphones for real!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ever bought and I’ve had at least 10 of them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoU,
You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
really good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.thw sound quality is absolutely amazing keep up the good work
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, JAnderson! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great item! They have great sound quality and hold amazing charge!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user280099,
Perfect! We're thrilled that you are enjoying the sound quality and battery life of the INZONE earbuds. Thank you for choosing Sony!
-Ralph
Sony is above all products in my eyes!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Sound Quality, good fit, easy to use, and fit well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, Thank you for the great review! We're pleased to hear you like the excellent sound quality, comfortable fit, and ease of use of your new Sony Inzone buds. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony! -Sam
Right one defective...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Opened for Christmas a.d next day right bud dead and wont hold charge..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeC, We're sorry to hear about your earbuds. Kindly check the link below : https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273084.html There are some steps that can help resolve your concern.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Rt ear bud wont charge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony historically has a terrible issue with ear bud batteries (see xm4/xm5) and they didnt disappoint the rt ear bud is jacked up and wont charge. No stock around so no way to just return and rebuy…
No, I would not recommend this to a friend