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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 407 reviews

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    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

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    Rating 4.4 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 407 reviews
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was using the older over the ear headset from Sony and needed an upgrade. I couldn't decide between these and the new pulse ear buds. I decided to give these a shot and wow, the quality of sound is amazing. The sound imaging when playing games is super clear. The battery life is really great as well. The longest game session I've played is about six hours and I still had plenty of battery left.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, Tommy! We are glad that you are enjoying your Inzone Buds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    Seem to be quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot mute from controller otherwise they are really good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best easy to use PS5 headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you dont wanna have a head dent and you want something fast connectivity and easy to use. I truly believe this knocks all the sweet walls. I recommend it. I use it for my ps5 and it works amazing! I had this for more than 2 years now and its still works as brand new!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dissatisfied, we're glad you like our product! Thanks for choosing Sony! -Carl Sony_US

  • Rated 3 out of 5 stars

    Good but needs changes

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good, with the right eartips they are very comfortable. Not compatible with phones or devices that don’t have a usb C. For use with a ps5, they work well but the volume can be low. You are not able to change the settings for voice and other sounds from multiplayer games, which can make it difficult to hear other people if the game has pound sounds

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nate,

      We’re glad you’re enjoying the sound quality and comfort with the right earbud tips! We hear you on the USB-C limitation, they’re primarily designed for use with PlayStation 5 and PC gaming. It can be connected to other Bluetooth devices that support LE Audio. It can also work with other systems using the supplied USB transceiver. If you're experiencing issues with game audio overpowering chat on your PS5, adjusting the audio balance in the console settings could be a helpful solution.

      If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      We appreciate you and thanks for sharing your feedback!

      Regards,
      Jess Sony_US

  • Rated 5 out of 5 stars

    Christmas gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Christmas gift for my gamer husband. Must Bette than the headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VanessaP, Thiis is such a nice Christmas gift! We're sure that he is enjoying his new Inzone Buds. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Inzone Buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and amazing battery life! Must have for any ps5 gamer helps with noise cancellation and ambient sound has modes for both!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MattC, we are delighted to hear you're enjoying the Sony - INZONE Buds! The active noise canceling, personalized spatial sounds and the 12 hours battery life helps you stay on top. We hope you continue enjoying the earbuds, thank you for choosing Sony! Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried the steel series ear buds and these blow those out of the water it’s not even close. The base on these are better than any headphones I’ve ever used

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexanderD, Awesome! Thank you so much for your incredible review! We're thrilled to hear that you love the Sony INZONE Buds and find them superior to others you've tried. Your satisfaction with the bass quality means a lot to us. Enjoy your listening experience and thanks for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Good product but with limitation

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product however I do have a question which I hope someone could answer for me. Can I able to tweak equalizer from Inzone Hub app from laptop to PS5 console for specific gaming? I know that other headset by Inzone such as H7 doesn't allow to do that transfer from PC to PS5 of custom equalizer. If not then I really do want Sony to implement for PS5 console to switch equalizer for specific gaming genre.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wardener007, thank you for your input. We are glad that you are enjoying your new INZONE Buds. INZONE Hub allows you to tweak your listening experience and equalizer of the INZONE Buds.

      However, when connected to PS5, you will enjoy PlayStation’s 3D Tempest AudioTech feature for greater spatial expression. If you have more questions related to the PS5 setting, please connect to PlayStation support.

      Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. Erin Sony_US

  • Rated 3 out of 5 stars

    Good sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good for sound quality but my ears are small so they were a little uncomfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephanieC, Thanks for sharing your experience. While we're glad to hear that you are impressed with the sound quality, we're sad to hear that you feel uncomfortable when using them.

      Kindly check the link below. There are few tips you can perform to avoid discomfort while wearing the earbuds.

      https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273099.html

      Hope this helps. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    Nice buds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality. Essy to use. I like puppies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidY,

      We're so happy to hear how much you're enjoying the Inzone Buds. It's great to know the sound and user experience it the mark. We'll take good audio and puppy appreciation any day.
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product sounds super great and customer service help you get everything really fast

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EdgarP,

      Thank you for choosing Sony!

      We're thrilled to hear that your WF-G700N earbuds are delivering exceptional sound quality! It's fantastic to know that the Best Buy team assisted you in getting them so quickly. We hope you continue to enjoy your new earbuds to the fullest!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony Gaming ear buds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony noise canceling ear buds are the best. They last hours and hours and make gaming better. Great for PC or PS5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, GrannyC,

      Thanks for the review and the 5-stars rating! We are delighted to hear that the INZONE gaming earbuds have successfully met your needs! The INZONE Buds L1 processor ensures up to 12 hours of play, and a staggering 24 hours with the charging case. Dive into extended, uninterrupted gaming sessions, powered to outlast your competition.

      Thank you for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Rated 4 out of 5 stars

    Pretty good small ear phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The only problem I have with them is they seem to cut out a little bit. The right ear to be exact. Other then that I use them for my pc as a witch up so I don’t always have to use my over the ear ones. People say they can hear me but it’s alittle low.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Melvin, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.  Please ensure the software is updated for optimum performance. You may also check the Help Guide fore troubleshooting steps to follow:
      https://helpguide.sony.net/mdr/2977/v1/en/index.html

      Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. Erin Sony_US

  • Rated 3 out of 5 stars

    Good product, could be better

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good earbuds, a little hard to get used to controlling it (like the volume and noise control), and has a weird-ish way to connect to devices. Also hard to control the device from my phone with the Sony Headphones app. Microphone is also worse than DualSense controller on PS5. Could be better. I would recommend because it is a good price for average headphones, and if you just want some privacy on your PS5, these are a pretty good option.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi camm, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with controls and mic of your Sony unit.

      Regarding the control issues with the Sony | Headphones Connect app, this app is designed to help users quickly connect compatible Bluetooth headphones to your smartphones and customize audio settings. Please check this link for more details:

      https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273062.html?search=control

      Your feedback regarding the microphone is valuable, we will make sure to pass it along to the relevant team for further consideration. If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl Sony_US

  • Rated 4 out of 5 stars

    Nicely paired with my Ally X

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it to pair with the rog ally x for traveling. Though it worked great my only issue was the Bluetooth connection, but you have to connected it with the receiver

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VuthaC, Thank you for the positive review! We're delighted to hear that you like the amazing sound quality of your new Sony Inzone Buds. Thanks for choosing Sony! -Carl Sony_US

  • Rated 3 out of 5 stars

    Mid...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are decent but not great. They are good travel buds for gaming on the go with decent mic quality...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RANDELLT, thanks for sharing your honest feedback on the INZONE Buds.
      We really appreciate you taking the time to let us know your thoughts. It sounds like they're hitting the mark as good travel companions for your on-the-go gaming with decent mic quality. But we definitely apologize that they are not living up to your expectations overall.

      We're always looking for ways to improve the experience, and your detailed input is super valuable.

      Thanks for considering Sony and for your feedback.
      Sincerely,
      Estefany Sony_US

  • Rated 2 out of 5 stars

    Painful to wear over 30 minutes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio was great, but it starts to hurt by the antitragus area of the ear after 30 minutes.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ILikeTech,

      Thank you for considering Sony products.

      We’re truly sorry to hear about the discomfort you’ve experienced around your outer ear after using the WFG700N earbuds, especially since the audio quality was great. We understand how frustrating it can be when something that should bring enjoyment instead causes discomfort. To help improve your experience, we recommend making sure the earbuds are worn properly as shown in our guide, and trying different sizes and types of earbud tips included with your device. Finding the right fit can often make a big difference in comfort and reduce any pressure on your ear.

      For detailed instructions on proper wearing, please visit: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273043.html

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great buds with great gaming sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, sound works great on phone, pc and ps5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi vb2183, awesome! We're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Buds

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and the service was very satisfactory

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SashaM,

      That's great to hear! We're delighted you're finding the INZONE Buds to be a great product and that your service experience was very satisfactory. Enjoy your gaming!
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 3 out of 5 stars

    Great till they break

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really enjoying these earbuds for longer gaming sessions recently. Noisy house so the noise cancellation was perfect and the mic did a good job of filtering out background. Would be five stars but the right one went out on me. I have to fidget with it in the case to charge and even after a full night it doesn’t come on or doesn’t register it’s no longer in the case.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mrflafam, Thanks for sharing your experience with the Inzone gaming earbuds. While we're glad that you are impressed with the noise canceling performance, we're sad to hear that you have issues with one of the earbuds. Make sure that your device is up to date to avoid any performance issues. Regards, -Craig Sony_US