Customer Ratings & Reviews

Hi ChristopherF,

We regret to hear that you are having a constant static noise with your Sony INZONE Buds even after replacing the unit with new pair. This is definitely not the customer experience we want you to have. To further isolate the issue, please pair and connect them with several different Bluetooth devices to test their sound quality. Make sure you are using your INZONE Buds away from places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc. You can also follow the other suggestions here: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273088.html.

We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hi Abraham, we are immensely pleased to hear that your WFG700N is being used daily with no issues for your PC! We are truly grateful for your recommendation. It's rewarding to know that its seamless performance is enhancing your daily computing experience.

Thanks for choosing Sony!
Best regards,
Stephanie

Hi Mojo1990, we're glad you like our product! Thanks for choosing Sony! ~Earl

Hello JosephP,

Thank you for your positive feedback on the WFG700N headphones! We're thrilled to hear that you are enjoying the great sound quality and the 3D audio experience on your PS5. It's also wonderful to know that they work well with your smartphone. We appreciate you taking the time to share your experience with us and hope you continue to enjoy your headphones across all your devices. Thank you for choosing Sony!

Best regards,
-Fred

That's great to hear, Geoffrey! We're glad you are enjoying your gaming earbuds. Thanks for choosing Sony. -Craig

That's great to hear, Jeremy! We're glad that you enjoy your games with the Sony gaming earbuds. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi Scooby,

Thank you for sharing your experience so far with your INZONE Buds. While these earbuds may not be compatible with all computers due to their dependence on specific connectivity options requiring either Bluetooth LE Audio or the included USB-C dongle, they excel in other areas. This limitation could hinder their use with older computers or those lacking USB-C ports. However, when it comes to gaming on consoles like the PlayStation 5, these earbuds truly shine. They deliver low latency and an enhanced audio experience, making them a fantastic choice for console gaming.

For comprehensive information on how to connect your device to a computer, PlayStation 5, or a USB Type-C compatible smartphone using the USB transceiver, please visit the following link: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273051.html

Regards,
Jess

Hi Calcipher, Thanks for the 5-star rating! We're glad you like your new gaming earbuds. Enjoy and thanks for choosing Sony. -Craig

Hello Armstrong,

Thank you for commenting! We're truly delighted to hear about your satisfaction with the superb performance of your INZONE Truly Wireless Noise Canceling Gaming Earbuds. Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi JasonB, Thanks for sharing your shopping experience with us. We are glad that you are enjoying your Inzone Buds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. We also appreciate your feedback/comment regarding its connectivity. This can help us improve in the future. Thank you for choosing Sony. -Craig

Hi Matt, Great! We're glad you like the excellent sound quality and small form factor of your Sony INZONE buds. Thanks for choosing Sony! -Sam

Hi DavidC,
Thanks for the review and for sharing your honest feedback. We're so sorry for all the trouble you’ve had with your INZONE Buds.

We apologize for the constant resetting and the fact that your right earbud eventually gave up on you. That is definitely not the experience we want you to have.
We’re glad you're using the warranty to get a replacement and we truly hope this next pair provides the smooth, high quality performance you deserve.

We value your input. Thanks for choosing Sony.
Sincerely,
Estefany

Hi BLeonard,
Thank you for taking the time to share your feedback on the WFG700N! We're delighted to hear that these earbuds have enhanced your gaming experience. It's wonderful to know that our product exceeds your expectations.
We appreciate your support and look forward to serving you again.

Thanks for choosing Sony!
Best regards,
Stephanie

Hi Jose, We're glad that you like the sound quality. We're sorry if the connection doesn't sync always. Please ensure to have the software updated to version 02.000.002. Ref: https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090



If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely, Erin

Hi J222,

Thank you for considering Sony products.

We sincerely apologize for any inconvenience you've encountered with the WFG700N. While we’re pleased to hear that you find the sound quality excellent, we understand that the occasional thumping noise can be concerning.

If you are noticing an unusually loud thumping noise coming from your unit, this is not standard behavior. To assist in resolving this issue, kindly follow the steps outlined below:

Be sure to consult the article addressing sound issues, including frequent skips, audible noise, and distorted audio. For a detailed step-by-step troubleshooting guide, please click on the following link: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273088.html

Update Firmware: Ensure your headset is running the latest firmware, Version 02.000.002, by visiting: https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090

Reset the Headset: If the issue persists, try resetting your headset: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html

Initialize to Factory Settings: As a last resort, you can initialize the headset to restore its factory settings. Please note this will erase personal configurations: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html

If the issue continues after the provided steps, or if you require assistance with any step, please contact Sony Support for tailored help: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi CarmenP, That's fantastic! We're really happy to hear you love everything, especially the incredible sound quality, exceptional fit and you are having an enjoyable listening and gaming experience with these INZONE Buds earbud headphones. Glad to know you are very satisfied with your purchase. Thank you for choosing Sony! -Jess

Hi Wisker,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you’ve experienced with your WF-G700N earbuds, particularly with the right bud’s connection to the dongle. We understand how disappointing this situation can be after such a short time of use.

To help resolve this issue, we strongly recommend the following steps:

1. Firmware Update to Version 02.000.006: Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link: https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090

2. Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions are available at the link below: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html

3. Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html

We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.

You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi VarletteW,

Awesome! We're glad to hear that you like the equalizer of the headphones. Thank you for choosing Sony!

-David

Hi RedBoy305, Thank you for the positive review! We're delighted to hear that you like the amazing sound quality of your new Sony Inzone Buds. Thanks for choosing Sony! -Sam

Hi Rp8423, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig