Customer Ratings & Reviews

Hi JorgeC, We're really happy hear you’re loving the comfort, superb sound quality, and excellent battery life of your new INZONE Buds! It’s fantastic to know they’re hitting all the right notes for you. Thank you for the 5-star rating and for choosing Sony! -Jess

Hi Pelaez, We're glad that you are enjoying the audio quality. Thank you for choosing Sony. Erin

Hi Snechs,
We're really sorry to hear you're having such a frustrating experience with your INZONE Buds. That's definitely not the experience we want for our customers, especially when you're trying to enjoy your games. We completely understand your frustration.
We're here to help and would be happy to provide some troubleshooting steps to get this resolved.

1. Make sure you have the latest firmware for your INZONE Buds and the newest drivers for your PC.
For the earbuds, please check the following link for detailed instructions on how to update the firmware: https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090

2. Initialize the earbuds. You can find instructions on how to do a factory reset here: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html

3. If you have another Bluetooth-enabled device like a laptop or phone, try connecting your earbuds to it. This can help us figure out if the issue is with the earbuds themselves or with your PC's connection.

4. On your PC, sometimes the Bluetooth drivers themselves can be the source of the issue. A quick re-install or update of those might help.

If you've already tried these things or they don't help, we suggest you to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for bringing this issue to our attention.
Sincerely,
Estefany

Hi Speedy1985,

You made the right choice! We're glad that you are enjoying the performance of the headphones. Thank you for choosing Sony!

-Ralph

Hi Kjaurigue, We're pleased to hear that you're enjoying your Inzone Buds. We appreciate your feedback and thank you for choosing Sony. Erin

Hi MarcoM, Thank you for the great review! We're glad you're enjoying the excellent battery life of the your Sony INZONE buds. We appreciate the recommendation and thanks for choosing Sony! -Sam

Hi Chase, We're pleased to hear that you like the audio quality. Thank you for choosing Sony. Erin

Hi Mrjcezzy, Great! We're happy to hear that you are enjoying your Inzone Buds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. Erin

Hi StarG, We're so happy to see the versatility of the Sony INZONE Buds. Saying goodbye to wired headphones for PS gaming is definitely a game-changer. Enjoy the freedom and sound quality! Thank you for the 5-star rating and for choosing Sony! -Jess

Hi JonathanR, Thanks for sharing your awesome experience with the Sony INZONE Buds. We're thrilled to hear that you find them to be superior, especially in terms of their exceptional bass and sound quality. We appreciate your support and for choosing Sony! -Jess

Thanks for the stellar review, LibertyGirl! We're thrilled to hear that the Sony INZONE Buds have been such a hit with you, especially for their sound clarity during your gaming sessions with Call of Duty. Your enthusiasm is exactly what we aim for! Thank you for choosing Sony. -Jess

Hi MianN, We are sorry to hear that the Inzone Buds did not meet all of your expectations. If you still have the earbuds, we would like to ensure that you get the best out of them.

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi FrankTheTank, Fabulous! We're thrilled to hear that you're enjoying the sound quality, comfort, and affordability of the Sony INZONE Buds. Your satisfaction is our top priority, and we appreciate your support! Happy gaming! - Romeo

Hi AnastasiaJ, You made the right choice! We're glad that you like the sound quality, excellent noise cancellation, great battery life of these earbud headphones. Thank you for choosing Sony! -Jess

Hi JoannaC,

Thank you for the 5-star rating! We're glad to hear that you like your new Sony headphones.Thank you for choosing Sony!

-David

Hi NicoleP, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi ILoveFluttershy, Thanks for sharing your experience with us. We're glad that you are enjoy listening to your games with the Sony Inzone buds. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. We're also sad to hear that you are having issues with them when listening to your computer. Kindly check the link below :


https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273087.html There are some steps you can perform to fix the issue.

Thanks for choosing Sony! -Craig

Hi Mrschock, We regret to hear that the Inzone Buds did not met your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.

For optimum performance, please ensure the software is updated. Update the headset software and computer software “INZONE Hub” to the latest version. https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00279252

For troubleshooting guide, please check here:
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273081.html



I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi DavidH, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hello Armstrong,

Thank you for commenting! We're truly delighted to hear about your satisfaction with the superb performance of your INZONE Truly Wireless Noise Canceling Gaming Earbuds. Thank you so much for your purchase and for choosing Sony!

- Romeo