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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 407 reviews

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    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

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    Rating 4.4 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 407 reviews
  • Rated 5 out of 5 stars

    Inzone Buds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds, they work well with the PS5. Great for game and party chat. Your friends will n ot know you are not using a headset, sound is clear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SicParvisMagnaCM, Thanks for the 5-star rating!. We are glad that you are enjoying your Inzone Buds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. -Craig Sony_US

  • Rated 1 out of 5 stars

    Sony - INZONE Buds Truly Wireless Noise Canceling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When they work they are fantastic, but beware if you are using on PC. They disconnect constantly. Got them replaced by Sony and same thing on a brand new pair.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SebbyPay,
      Thanks for your feedback on the INZONE Buds. We’re very sorry for the trouble you’ve been through. We know this is not the experience you expected from us.

      To help us better understand what happened and assist you with your case, please email the following information to socialsupport@am.sony.com: your full name, username, telephone number, model number, a brief description of the issue or concern, and your case number if you have one.

      Thanks for considering Sony and letting us know about your experience.
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Just what I needed.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So awesome. Great sound and comfort. Definitely worth it. Never going back to over the ear gaming head sets.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lobojoven,
      Many thanks for the 5-star rating! We're glad to hear that your INZONE gaming earbuds perfectly suits your needs and expectations. Your satisfaction with the great sound quality and comfortable fit of the unit are greatly appreciated. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what i want it to do. It works great with pc gaming.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BlueDodger,

      Thank you for the 5-star rating! We're glad to hear that you like the headphones for your gaming experience. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Awesome Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is exactly what we expected! Great quality and compatibility for working from home use!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrittanyT Awesome! We're thrilled to hear that you're enjoying your Inzone Buds. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 2 out of 5 stars

    Good audio, terrible mic

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great, but the voice pickup is terrible. Attempted to use them a few times but got complaints on how I sounded each time. After playing with some settings adjustments and no software updates available I’m probably going to return these.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spanky, While we're glad that you like the sound quality, we're sorry to hear that you're having issue using these for phone call. We do have troubleshooting steps if while on a phone call or voice chat, you can’t hear the other person talking, or they can’t hear you.

      Please check the troubleshooting link below:
      https://www.sony.com/electronics/support/articles/00301941?utm_source=glean


      I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:

      Name:
      BBY Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Erin Sony_US

  • Rated 5 out of 5 stars

    Comfortable, great sounds and noise canceling

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with a buch of diffrent devices and they last a long time on a single charge. Not dissapointed in this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Orxan, Thanks for the positive feedback! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work really well and are super easy to use and connect because of the dongle!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesL,

      We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Headset

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son mentioned that does were way better than the full head set.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RafaelM, Thanks for sharing your experience. We're glad you like your new gaming earbuds. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 3 out of 5 stars

    Decent headset when you figure them out

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are decent earbuds but they sent me a used set that was returned and repackaged

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Inzone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are the best in ear buds for playstation 5. They are better than Sony Pulse version.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vanny. We're glad you like your gaming headset. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchesed these for use with my PS5 and man they were disappointing. I got them home and got them set up which was a simple plug and play process. They are supposed to be noise canceling. Nope. Volume super low compared to other headsets. In order to use the companion app yoi have to sync them to a PC. I switched them out and got the arctis nova 7s.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DCDemon, We are sorry to hear that the Inzone Buds had to be returned. This is not the experience that we would like you to have and we hope that you consider Sony again in your future purchases.

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Comfy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how the surround sound close when I’m gaming

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Originalhi5, we're glad you like our product! Thanks for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves these earbuds, more than he loves me, I think.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteffanyB,

      Thanks for sharing your 5-star review and experience with the INZONE Buds. We're glad that your husband is enjoying these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast shipping and perfect ear buds I would recommend Best Buy to everyone for any items.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnathanW, Great service! We're also glad that you like the Inzone Buds. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Inzone buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound for video gaming or your music also good battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictorL, fabulous! We're truly happy to know about your satisfaction with the amazing sound quality and long-lasting battery life of your INZONE Buds. Thank you very much for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Good stuff

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves these, I would definitely purchase them again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Jean! We're glad your husband likes them. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Best buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most optimal gaming earbuds currently available in the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NickxanielP, perfect! You've certainly made a great choice! We're thrilled to hear that you're satisfied with the amazing performance of your INZONE Buds. Thanks for the 5-star review and for choosing Sony! - Romeo Sony_US

  • Rated 1 out of 5 stars

    Sounds Quality not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $200 the sound quality was not greatvat all. I sent these back the same day i got them. Just not worth the price

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MelC,

      Thank you for sharing your feedback regarding the sound quality of the INZONE Buds. We are sincerely sorry to hear that the out-of-the-box audio experience did not align with your preferences.

      While we understand you have already returned the product, we appreciate your input as it helps us improve. For future reference, these buds feature deep integration with the INZONE Hub software for PC and the Sony | Headphones Connect app. These platforms allow users to fully customize the equalizer (EQ) settings and sound profiles to better suit individual tastes and different gaming environments.

      We apologize for the disappointment and will share your comments with our product development team.

      Thank you for considering Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great for gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sounds great easy to use and works well with ps5

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SergioT, Choosing this headset will definitely be worth it! It's fantastic to hear that you are having an enjoyable gaming experience with your new INZONE Buds and it works seamlessly with your PS5. Glad to know you appreciate the amazing features, excellent noise cancellation as well as ease of use, and incredible audio of these earbuds. Thank you so much for leaving us such a wonderful review of your new Headphones! -Jess Sony_US