Customer Ratings & Reviews
- Model:
- WFG700N/B
- SKU:
- 10111565
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
to a friend
Sony earpiece
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these earpiece and they have good sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CalvinR, Thanks for the 5-star rating! We're glad you like the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
Affordable audio greatness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones Absolutely perfect sound quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Nick! We're glad you like your new earphones. Enjoy and thanks for choosing Sony. -Craig
BEST EVER
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buds works great for long sessions of gaming
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TrevorQ, We're pleased to hear that you're enjoying your Inzone Buds. We appreciate your feedback and thank you for choosing Sony. Erin
SONY INZONE EARBUDS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the wait and and the price is fair for the quality of the earbuds !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SebastianG, Amazing! We're delighted to hear that you are enjoying the quality of your Inzone Buds. Thank you for choosing Sony. Erin
best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best headset i have used, been gaming most of my life and love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshuaB, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Amazingly Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It love it. Now let me win that $400 gift card please.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CuliderJ, We're glad that you are enjoying your Inzone Buds. Thank you for choosing Sony. Erin
Couldve been good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life and sound is really good but has a bit of white noise. Sounds low but as soon as i noticed it i couldn't not hear it
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KevenV, Thank you for your feedback on the Sony Inzone Buds. We're glad to hear that you are satisfied with the battery life and sound quality. Regarding the white noise you mentioned, this can sometimes occur depending on the settings or conditions. To resolve this issue, please follow the steps on this link:
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273088.html
We hope these suggestions help improve your experience with the Inzone Buds. If you continue to experience issues, please feel free to reach out for further assistance. Email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
Massive flaw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They could have been perfect but everyone’s concerns are real. After three months, the left earbud stopped charging and now the right earbud is losing charge after 20 minutes of use. Seems like a common issues with the case and battery.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BlancaZ,
We're truly sorry to hear you're running into issues with your INZONE Buds. We completely understand how frustrating this is.
Here are a few troubleshooting steps that often resolve charging issues:
-Make sure both earbuds are securely seated in the charging case. If the earbuds are not making proper contact, they may not charge. Use only the supplied USB Type-C cable and ensure it is firmly connected to the case.
-Dirt or debris on the charging contacts (either on the earbuds or in the case) can prevent charging. Clean all contacts gently with a soft, dry cloth.
-Ensure your INZONE Buds are running the latest software version using the INZONE Hub app on your PC.
-Reset and initialize the earbuds. Find the instructions for each procedure here: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html
If you've tried these steps and the issues with the left earbud not charging or the right earbud draining quickly still persist, please contact our dedicated Sony support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony. We are sorry this happened.
Sincerely,
Estefany
Great buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like them alot and you will too. Its another great product by Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Thanks for the 5-star rating!. While we're glad that you are impressed with the Inzone Gaming earbuds, we're sad to hear that you'd be returning them. Unfortunately, we can't answer your question regarding release dates of products however, we appreciate that you are tuned in to the upcoming Gaming headset. Again, we appreciate your support and thanks for shopping Sony! -Craig
Definitely 5 Stars
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and the sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, JessicaL! We are glad that you are enjoying your Inzone Buds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. -Craig
Great gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great gift for my son very good quality..
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Mariposa! We're glad that your son loves them. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. -Craig
Excellent Gaming Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got them as a gift for my fiancé and he loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabby, That's nice to hear! We're also glad that he loves his gaming earbuds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. Erin
Not for the price
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its great for maybe a movie but not for gaming. They disconnect a lot. usually about 2 hour mark 1 side or both would disconnect and take about a minute to turn back on. Not recommended for gaming
No, I would not recommend this to a friendterrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not what i was actually looking for. not to the fault of the employee helping me but they are just a complete waste of money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CalebL,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you're experiencing with your WF-G700N. That's definitely not the quality we aim for, and we want to help.
To help us investigate and resolve this for you, please reach out to us at socialsupport@am.sony.com. In your email, kindly include:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We appreciate your patience and look forward to helping you out.
Best regards,
-Fred
Save your time.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your time and money. I haven't tested them on a PS5 but for PC, I can safely say they are trash. They are constantly disconnecting from my pc, which is less then 3ft away from them. I need to pull them out of my ears and lean down to my PC to re-establish a connection. EVERY. 5. MINUTES. give or take. The kicker is they worked great for 2 weeks. Then all of a sudden BAMB! Cant stay connected to save my life. At the start of this review, they both disconnected, and now FOR SOME REASON the right one reconnected! I HAVEN'T MOVE OR DONE ANYTHING BUT TYPE THIS REVIEW! That is how unreliable they are. Save your money, time, and don't get frustrated like me. Don't buy them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Krist, We're sorry to hear about your experience. This is definitely not what we wanted you to go through.
To connect your INZONE Buds (WF-G700N) to your PC, you need to use the INZONE Hub application. Here are the steps to follow:12
Install the INZONE Hub Application:34
Ensure you have a Windows computer (Windows 10 or later) and an active internet connection.5
Download and install the latest version of the INZONE Hub application from the official Sony website.12
Connect the Headphones:
Plug the USB transceiver into your computer.34
Turn on the headset and connect it to the computer via Bluetooth.
Launch the INZONE Hub Application:34
Open the INZONE Hub application on your computer.34
If this is your first time launching the application, you will need to go through the Privacy Policy confirmation and Privacy Settings screens.
Update the INZONE Hub Application (if necessary):34
If the INZONE Hub application is not up-to-date, a red circle will appear on the gear icon in the lower left corner. Click on the gear icon to go to the settings screen and update the application.6
Check the Connection:
Ensure that the headset is properly connected to the INZONE Hub application. You can check the connection status and the firmware version by clicking on Device Settings within the application.16
If you encounter any issues, such as the headset not connecting, try the following troubleshooting steps:
Ensure the Bluetooth adapter on your computer is turned on.
Wake the computer if it is in standby or hibernation mode.
If the headset has automatically connected to another device, deactivate the Bluetooth function on that device or turn it off.
Delete the headset pairing information on your computer and perform the pairing again.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
A Must for PS5 Gamers
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried many different headsets for use with my PS5 system. Some were heavy. Some made my ears too hot if I wore them too long. Some hurt my head. Some were uncomfortable if I wore my glasses while playing. With the Sony InZone Ear Buds, all of that has changed. I finally have my go to gaming headset. The ear buds come with everything you need in a compact size. The ear buds come in a compact charging case and charging cable which plugs into a standard USB type-A port. The case even houses the dongle so you should never lose it. Lastly there are additional ear pieces that should help you get the perfect fit in your ears. While the ear buds will work with a PC/Mac, my main focus was using it with my PS5. The dongle connects conveniently to the USB type-C port on the front of the PS5. Because it is a type-C connection, the orientation of the dongle does not matter. The nice part of this is you can connect the dongle and still have full use of the type-A port at the same time. All the other headsets that I have used have all used the type-A port for connectivity. Since I never had any other device that required the type-C port, I lost a port in the front. With these ear buds, I get the use of that port back. As far as performance is concerned, the ear buds are amazing. I have used them in FPS games. I could easily detect the direction of enemy fire. Communication with teammates was also crisp and clear. With other headsets, the game and voice chat never seemed to blend well. With this system, everything is clear. The only hiccup is that you cannot hear yourself while speaking. IF you loosen up the fit on an ear bud, this is easily corrected though. In racing games, the sounds is beautiful. The cars sound the way they should. There is no real distortion or equalization problems. Even watching movies is enjoyable with the ear buds. Another nice feature is that when the dongle is in the system, it will not necessarily interrupt the television volume. The ear buds must be on to automatically mute the television. This means that you do not have to remove the dongle every single time you quit playing. If you want the television volume to return, just turn off the ear buds. The controls on the ear buds take a little learning, but it is quick to pick up. You can turn off/on with just a touch. Additionally, you can also turn up/down the ear buds or activate/deactivate the noise cancelling just as easily. There is no jumping through menus necessary to do this. In the end, I love the Sony InZone Ear Buds. This is my new gaming headset without a doubt. The ear buds are small and lightweight. You can play for days without recharging the case. The sound is amazing. Also, this is the most comfortable gaming headset I have used. I highly recommend these ear buds for all PS5 players.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SnowNinja, We appreciate your detailed feedback. We're also glad that you are enjoying your INZONE Buds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. Erin
Few flaws
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Concept is cool but my friends said the mic sounded muffled. Ended up returning.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .HI CarlosV, while we're glad that you like the concept, we regret that the Inzone Buds had o be returned due to the mic quality. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin
Great Gaming Ear Buds
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony INZONE Buds Truly Wireless Noise Cancelling Gaming Earbuds are a game-changer for gamers seeking immersive audio and a competitive edge. These earbuds bring together Sony's audio expertise and cutting-edge technology to deliver an exceptional gaming experience. First and foremost, the noise-canceling feature stands out. It's not just about blocking out external distractions; it's about being fully immersed in the game world. Whether you're in a noisy environment or just want to focus on the game, the active noise-canceling technology keeps you in the zone. It's a feature that sets these earbuds apart from many others in the market. Sound quality is impressive. With 12mm drivers, they deliver deep, powerful bass, clear mids, and detailed highs. The spatial audio is remarkable, allowing you to pinpoint the direction of in-game sounds accurately. It's a crucial advantage in competitive gaming, where hearing your opponent's footsteps or gunshots a split second earlier can make all the difference. Low latency is a game-changer. These earbuds use advanced Bluetooth technology to reduce latency to the bare minimum. You'll experience minimal delay between your actions and the corresponding in-game audio, ensuring a seamless and responsive gaming experience. This is a crucial feature for competitive gamers who can't afford any lag. The built-in microphone is crystal clear, making communication with your teammates effortless. It cancels out background noise effectively, ensuring your voice is the focus during voice chats. Comfort is vital during long gaming sessions, and Sony has designed these earbuds with gamers in mind. They come with various ear tip options to ensure a secure fit, and you'll hardly notice them thanks to their lightweight and ergonomic design. The battery life is robust, with up to 8 hours of gaming on a single charge, and the charging case provides additional playtime. Quick charging means you can get back into the game with just a short break. These earbuds are compatible with a wide range of gaming devices, including consoles, PCs, and mobile devices, ensuring versatility and convenience for all gamers. The seamless connectivity via Bluetooth ensures a hassle-free setup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HUNTER, Awesome! We're glad that you are enjoying your new headphones. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. Erin
Not what i expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own a pair of h9 sony headphones. For me the quality is much better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
Thank you for taking the time to share your feedback with us. We're sorry to hear that your new WFG700N earbuds didn't match your preferences in comparison to your H9 headphones. We truly appreciate your loyalty to Sony and want to make sure you have the best possible experience. For further assistance, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for your honest feedback and for being a valued Sony customer.
Best regards,
Stephanie
Sony failed on these..(300+ hours of use)
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ill keep it short. On a PS5 these should be absolutely flawless. Id expect seamless integration thus a great quality experience. Instead, guaranteed signal loss, minutes without one or BOTH earbuds dropping signal while in fame. Communication is spotty. HORRENDOUS mic quality. Just an overall extremely disappointing. I will say that the one thing i did enjoy with these is the noise cancelling quality, thats the one strong spot.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zen1,
We're glad that you like the noise canceling function of the Sony earbuds. It's unfortunate that you are having connection issues with the headset. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).
When connected with the USB transceiver - Under the following conditions, noise or audio dropout may occur, or the connection may be disabled:
-When there is a part of the body acting as an obstacle between the headset and the game console. When this is the case, turn the game console to face the same direction as the antenna of the headset to improve the communications.
-When there is an obstacle, such as metal or a wall, between the headset and the game console.
-When there is a distance between the headset and the game console.
-When there is a part of the body acting as an obstacle between the headset and the smartphone.
-When there is a distance between the headset and the smartphone. If your smartphone is in your pants pocket or other clothing pocket, removing it from the pocket and placing it near the headset may improve the connection quality.
-When using in places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
-In places where there are other wireless communication audio devices or other people nearby.
-When your hand is covering the USB transceiver.
Additional troubleshooting steps are also available on this link:
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273088.html
For call issues, please refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273089.html
If still not resolved, reset and initializing the headset. You may refer to the steps on these links:
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html
Hope this helps. In case you need further assistance, please contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph