Customer Ratings & Reviews

Volume control is horrible. It’s so complicated to lower volume.

I've always been a big fan of Sony earbuds and was excited to see if wireless earbuds for gaming would be everything Sony was promising. There just aren't that many options out there in the category. While the INZONE Buds have been tuned specifically for gaming, they also sound pretty decent for music. From what I've read, they use the same architecture as the WF-1000X earbuds, and those have become classics. These are Sony earbuds, so sound quality it not an issue. But how they work for gaming, since they were built for that purpose, is the issue. Latency is always an issue with any wireless device in gaming. A split second can be the difference between success and failure. Sony promises latency of less than 30ms and I believe it. I haven't seen any issues with latency thus far. The other concern I had was spatial issues with earbuds since there is so little space to work with. Sony seems to have figured this issue out with 360 Spatial Sound and the INZONE Hub allows the user the personalize the sound field to suite the user's taste. I have been impressed with how this works in gaming and have been able to hear when and from what direction opponents are coming from in Modern Warfare II. Bass could be stronger, but I wasn't expecting over the ear headphone bass from earbuds anyway. Sony advertises the INZONE Buds as being comfortable, and they aren't wrong. I've worn them longer than I should have and haven't noticed any discomfort whatsoever. And typical Sony, noise cancelling works well, pretty much blocking out all but the sound of the game. My only disappointment with the INZONE Buds was the lack of documentation in the box. As others have said, I felt I was left on my own to figure out much of the magic that makes the INZONE Buds so good. Overall, I've been very pleased with the INZONE Buds. Sound quality is excellent, fit is amazing, and Spatial Sound works great.

The Sony Inzone wireless earbuds are simply the best earbuds for gaming. They have a long battery life, very low latency, and are very comfortable to wear for extended periods of time. The earbuds come in a slightly bulkier case than other earbuds but also store a USB Type C adapter. The earbuds connect to devices using the included adapter but can also connect using bluetooth. This is a great feature, allowing you to have extremely low latency over the adapter. I’ve tested this on a PlayStation 5 and a Windows gaming PC. The adapter has a switch for PC/PS5 and it provides a solid connection. Connecting to a mobile device over bluetooth was super easy as well. The design makes them incredibly comfortable. The majority of the earbuds are not in your ear, which results in less contact. That makes them more comfortable and I’m guessing provides a much larger battery. The sound is incredible. The 360 spatial audio is a really cool feature. You can use the smartphone app to set this up. It works well and really does create an immersive experience in games. The earbuds also have active noise cancellation, something that Sony excels at. The microphone is also incredibly clear, using some sort of AI assistance that filters out other sounds. This might not be the intended use, but the long battery life and great microphone make them really useful for work Teams/Zoom calls. Touch controls are intuitive and an there is an audible sound that lets you know the command was successfully done. Battery life is stated at 12 hours, which I was able to achieve. The earbuds can also get an hour charge in five minutes in the case, and the case stores an additional full charge. I do wish that the case had wireless charging, but it does charge over a USB Type C connection. These are just really great earbuds, and the best for gaming with the low latency adapter.

Buying open box "Excellent" condition proved to be the worst choice. Item was missing contents so I never even had a chance to use. This is more a review of the Best Buy process and not the product itself. Please do better because I had to return.

I buy this open box soud perfect bot Lef bud stop working in 3 days then input it back.

Sony has promised promised with the INZONE Buds great sound quality, the best battery life for earbuds, and a focus on comfortability. After spending some quality time with these them, here's my take on their performance: These earbuds deliver an exceptional audio experience and have some impressive clarity. Even with small 8.4 mm drivers, the bass is well defined, the midrange is smooth, and the highs are crisp. While listening to music that utilizes all frequencies and games that provide a surround sound experience, the INZONE Buds make every sound stand out. The included instruction manual offered little support into the control of the earbuds, so I had to turn to the INZONE Hub app. It's a superb feature, offering an array of customization options and features. It allows users adjust the EQ settings, configure touch controls (thankfully because I did not prefer the default settings), and personalize spacial sound. I couldn't seem to get the earbuds to take on the EQ settings, but this wasn't a problem as the flat sound still comes out great. The one negative here is that you can only access this app on a PC or laptop—there is no app available on mobile devices as of the writing of this review, and this baffles me. One noteworthy inclusion with the earbuds is the USB-C dongle. This thoughtful addition significantly extends the earbuds' compatibility with a broad range of devices. There is one problem which isn't the dongle's fault, but the earbuds' themselves: when it comes to wireless functionality, they only support Bluetooth LE Audio. You're only going to get LE Audio from certain newer Android phones. Keep this in mind if you're searching for a wireless solution. Sony's claims of impressive battery life of 12 hours (24 hours when using the charging case) are enticing. However, in real-world use, the earbuds fall slightly short of these expectations. While you can still expect several hours of playback, it's crucial to note that the advertised numbers don't hold up under constant audio or when listening at high volumes. I was measuring about 8-10 hours without the charging case, which is very impressive. I also wanted to mention that their quick charge feature gets you up to an hour of use on a five-minute charge. Sony has prioritized comfort with the INZONE Buds, and this is certainly true. The earbuds are designed to fit snugly in the ears, even during prolonged use. With the right earbud tips attached, the earbuds are extremely comfortable and hardly noticeable. During a three-hour listening session, I never encountered an earache. One of the few drawbacks of the INZONE Buds is their limited effectiveness in background noise suppression, which is my largest issue. Despite their AI DNN noise reduction features, they struggle to drown out a lot of ambient noise. During voice chat, the mic can still pick up noise, even the reverberation from speaking in a room of almost any size, lowering my voice quality. While the INZONE Buds themselves shine in terms of design and build quality, the same cannot be said for the charging case. It's a minor letdown in an otherwise premium package. The case feels a bit plasticky and less durable compared to the earbuds themselves. While it adequately protects and charges the earbuds, it lacks the same high-quality feel that you'd expect from a premium audio accessory. It's functional, but it could certainly benefit from a more refined, premium finish to match the earbuds' overall quality. The Sony INZONE Buds offer a great experience with their crisp and clear sound, complemented by the app which I recommend using. They are super comfortable and allow for extended wear. While the battery life may not match the advertised numbers, and the noise suppression is not as effective as some other devices in the same class, these earbuds are a strong choice for anyone looking for a customized listening experience. Despite some minor drawbacks, these earbuds are a compelling option for those who value audio quality and versatility in their daily listening routine.

Sony delivers great comfortable audio quality again, albeit without enough bass for truly epic run and gun gaming (FPS). Then there is the odd choice of needing a PC for setup. Maybe Sony remedies this choice with future updates or additional apps. And I will tell you how one bud lost audio and how to remedy the issue I had. This might be a bridge device for Sony to bring something better down the road. I do think its the best you can get now though. Want to hear more, read on. First off, the buds sound great and require a bit more effort to get the audio to sound the way I prefer. They work on PC, PS5 and potentially Android phones with the latest Bluetooth LE (this codec is still a work in progress for some). Save yourself a hassle and start with Windows PC to setup the Buds in the Inzone app. This choice by Sony seems odd if your goal, like me, is to use Buds with PS5. The Buds can only be tweaked in the app that is only available for PC. Its a decent app and mostly worked. Just hard to dial in audio sound preference and set equalizer settings in PC for games you play on PS5. I also tried preset sound profiles that all sound pretty similar. None add bass, It is just not available to these Buds. Use the Equalizer and do the best you can ("V" shape often gets close). Also the tap customization did nothing at all. Either the taps only work on mobile, are for other earphones that use this app too, or I am missing a step after clicking update (did add audio program to the app). About the only function the buds seem to have, are the default taps for volume up/down and ANC level. Ultimately, the Buds need an app/menu setting for the PS5 to at least adjust equalizer. Feels like a major oversight. Now you have your Buds sounding good and you go to PS5 to play. The audio is great and the mic sounds clean. If you have music in game it feels like you are in a open space filled with music then there is a separate layer of audio that clearly gives direction for what ever in your game is coming at you. Great for FPS or even just messing around in a game like Minecraft. You WILL know when and where something is about to come your way. Using chat room while gaming I did notice a bit more walkie talkie in the room setup to play with my friends. Not sure if the ANC is making this more noticeable, but i only noticed it every now and then. Other players said audio/voice was fine on their end. Troubleshooting was a big part of my testing these Buds. A big Thanks to Valerie at Sony for her help. The left ear bud went down (lost connection) for a reason I'm not sure why. It might have lost connection when I got too far from the system one day, couldn't get it to repeat since. Anyhow, Sony does have graphics up now to help anyone who also has similar issue. Basically, "Lid Open, Buds in Case" then its a matter of resetting with the button on the case till light goes orange (15 sec) then release. Or using a sim tool to reset transceiver and holding button on case till blue light flashes then release and you will be up and running again. Also since My Sony TV is connected to a Bose soundbar. I lost PS5 connection 20+ minutes into playing when no audio was detected. If this happens to you. Two settings to change on your soundbar. Disable CEC or check to see if you have a Standby timer function. I usually dont need a headset unless i will use chat. I needed to change these setting to keep the PS5 from being dumped by the TV when no audio was present. I really like the Inzone Buds now that they are setup and running. Battery life is at least twice the amount of the PS5 controller. They lack bass, but directional audio beats that omission. Being stuck in PC for setup stinks for PS5 users. The Buds are not as nice as the slightly pricier XM series earbuds. But for PS5 gaming, these are the best so far.

Sounds great I recommend it, tho the mic wasn't working on my console

Worked great for about a month. Now they won't stay connected for more than 10 minutes. (And yes, they're charged up) If I remove the adapter from the PS5 and plug it back in, they immediately reconnect...only to disconnect again 5 minutes later.

Bluetooth kept disconnecting every 2 minutes from one ear to the other.

I had given up on earbuds for gaming a while back. Bluetooth is just not suited for gaming. The lag kills it for me an my brain just can't deal with the AV being out of sync. Even the BT buds aimed at gaming had too much lag. So I stick with mainly wired and wireless headphones that use a 2.4ghz dongle. No more BT for me! The Inzone Buds aren't the first headphones I've used that allowed a dongle. The previous ones I used also had delay, so I quit using them for gaming also. The Inzone changes everything for gaming with buds. Zero delay! It's just like playing with a wired or 2.4ghz dongle headset. Finally I can use inconspicuous, easy to to travel with buds when gaming. As soon as my Legion Go shows up these are going to pair perfectly. I still use my old WF-1000XM3 with some of the best noise cancelling I've had. I've tried quite a few buds since getting them and none have equaled the NC quality Sony has. These Inzones seem to use the same system because the cancelling is amazing. Turning them on nearly completely removes the buzz of a window AC and some of the chatter going around near me. This makes it easy to turn out folks during my lunch break at work. Sound quality is equal to the XM3, but only on the higher frequencies. The bass just doesn't get as deep and clean. These are gaming headsets, so lessening the bass keeps it from muddying up the sounds to locate enemies but it takes away from immersion with weaker explosions. The Inzone Hub allows some tweaking, but it just can't reach the depth I like for gaming. This is the only true negative for me. The next really isn't a ding on the Inzone's themselves, but for any bud - positional audio is terrible. The soundstage is pretty wide for a set of buds, but being able to pick where the sound is coming from isn't very easy. Even a pair of cheap over the ear phones has better positional audio. It's not Sony's fault that pumping sound directly into your ear canal just isn't that great for location. Bluetooth connection can be iffy if your phone doesn't support the codec and Bluetooth LE. My Samsung Z Fold 5 connects without issue. Switching requires that you hold both buttons for 1s and wait for the audio cue that the modes have switched from receiver to BT. There's no app for the phone so any tweaks have to be made via the Inzone Hub app on your computer. You can change the taps to whatever you need. The apps is pretty straight forward without much junk or flair, exactly how I like them. The Sony Inzone Buds are the best buds I've gotten to use for gaming and probably will remain on top for a while...or at least til the next version. Looking forward to my next gaming session!

Right, earbud didn't work. I went to exchange and they were all sold out, so I could not get another pair, so thats.

I’ve been playing games on both my PS5 and PC with big over-the-ear gaming headphones for as long as I can remember. I have never considered gaming earbuds until I learned of the Sony INZONE Buds. Over-ears tend to make my ears sweat and they are only comfortable for a few hours. These PlayStation inspired earbuds I can wear until the battery runs out. They are incredibly comfortable and fit well in my ears. What separates these gaming buds from Sony’s mobile focused earbuds are that they come with a 2.4Ghz transceiver that allows you to game in a much higher quality and without the latency problems that you might encounter over a Bluetooth connection. The best part is there is a spot in the charging case to store the dongle which is convenient but does make the case quite a bit thicker than I’d like. They sound incredible in all uses: single player games, music, and multiplayer games where you need to chat with teammates. I had no trouble hearing others and they reported that I sounded crystal clear in games like Fortnite and Rocket League. They sound just as well as the most expensive gaming headphones I have heard and are my new go-to for playing on PC or PS5. If you’ve used a recent pair of Sony over-the-ears or earbuds, then you know how good their active noise cancelling can be. These have some of the best noise cancellation I’ve ever heard, easily drowning out any outside sounds and letting you focus on your games. The app for PC includes a feature that allows you to test the fit of the tip to make sure you have a good seal. If you don’t then the noise cancelling may not be effective. You simply tap on the left bud to turn on active noise cancelling or to turn on the ambient sound mode, which works equally as well as noise cancelling. It allows outside noise in that sounds natural while still letting you to hear your game audio. The buds are customizable on PC with the INZONE app where you can customize what tapping or long pressing on the buds do as well as adjust the equalizer and mic settings. The buds do feature a separate chat channel from the main channel allowing you to set different volume per each output on games that support this. Battery life is very good, lasting longer than you should play a game in one sitting. The buds also support quick charging where a few minutes in the charging case can provide up to an hour of playback time. There is no support for wireless charging. The only downside to the INZONE Buds is that for whatever reason they do not feature support for classic Bluetooth audio, only Bluetooth LE audio which only a handful of Android phones support. Most importantly, this means you cannot use them with iPhone. You can use the USB-C dongle with an iPad or iPhone 15 but it’s not the same as true wireless over Bluetooth. If you need something that works for gaming and allows you to take a phone call at the same time then you’ll need to look elsewhere, at least until Apple starts supporting Bluetooth LE. Pros: -Excellent Sound Quality -Effective Active Noise Cancelling -Ambient Sound works equally as well as ANC -No Latency Issues (over 2.4Ghz) -Works with PC or PS5 (or some Android phones) -Spatial Audio -Excellent Battery Life -Comes in Black or “Playstation White” Cons: -No Bluetooth for iPhone, Switch -Case is a bit thick Overall – these are outstanding for gaming: excellent sound quality, unbeatable noise cancellation, and super comfortable. If you don’t mind not being able to use them with an iPhone I can wholeheartedly recommend these.

Sound decent, wont stay connected even though transmitter included

I tested these earbuds on my laptop playing games, watching movies, and playing music, and while they are decent, they are nothing special and I have other earbuds (Sony XM and Jabra) that sound better. Pros: The sound quality is decent with very clear highs and midrange. They are extremely comfortable even wearing them all day. Excellent InZone app that includes a lot of features and is very well laid out. The sound quality of the mic is very good, and clear. The earbuds include seals that come in several sizes for different ears and the app includes a test to tell you if you are using the right size seals for your ears. I found this to be very helpful and it works really well. The seals work very well in reducing outside noise. Cons: There is essentially no bass, and setting the EQ doesn’t improve the bass at all. The noise cancellation is poor. While they fit snuggly in your ears and block out some noise that way, turning on ANC doesn’t really do much. The earbuds include spatial sound but again it doesn’t do much. There is an EQ which you can set several bands, but it only made a very little difference and didn’t improve the bass which it definitely needed. As mentioned, overall, they are decent and you probably won’t be disappointed if you know what you are getting, but there are better options out there.

These earbuds are comfortable and have good sound. They are easy to put in and stay put while moving around. The case is nice and supports usb-c charging. I planned on using these with my psvr2. The problem I have with them is that they only pair via a usb-c dongle. I had to get a usb-a to usb-c adaptor to accomplish this. It would have been nice to have one of these out of the box, especially with it being a So y first party headset. The earbuds did come with five different sizes of silicone tips, finding the right size was pretty easy, so these are sure to fit in any ear. The noise cancellation works really well. Coupled with proper fitting ear tips to isolate a lot of noise, you can game in relative silence. There were no major complaints about the microphone quality. They were only used at a generally quiet home setting, but even with kids running around and the occasional dog barking, there were no background noise complaints from my gaming partners. I think these are a pretty nice alternative to wearing a dedicated pair of gaming headphones with a lot less bulk. I think they would be good for laptop gaming on the go!

Nice little set of earbuds for gaming. This is a set of specific earbuds designed for the PS5. Hook is quick and easy. No pairing, just plug in the adaptor and turn on the earbuds. And you're off. While the adaptor is what makes this user friendly. It is also why i gave the 4 star rating. You have to use the adaptor at all times. Its a double edge sword here. It worked flawlessly on my PS5 and my PC. Just click the little slider and it gets detected and working. IT WILL NOT WORK ON XBSX. THERE IS NO USB-C PORT. Sound quality was great. Nice clear and crisp. decent bass as well. Noise cancelling works well. My son ignored me the whole time like I wasn't there. LOL They do sound good. Fit was great. I thought they were a tad on the large size. But they were comfortable and not heavy. So good for those longer gaming sessions. I also used on my PC for some music listening. The adaptor does fit nicely in the case for storage or portability. As for the controls. I did struggle with them a little bit. I'm not much a fan of touch controls on ear buds. But they did work with a little adjustment

Stopped working after 2 months. Best Buy was no help to exchange or service them. I won’t be shopping Best Buy again if they can’t stand behind the products they sell or at least help a customer.

Right earbud wouldnt charge, had to return. Would be nice if they had some available to swap it to. When it did work it worked pretty good, shame about the bluetooth incompatibility with anything other than a couple of android phones.

One earbud will constantly disconnect switches between right and left. Just not ment for pc use i guess will be returning