Customer Ratings & Reviews

Hi ShahbazV, we're glad you like the sound quality and battery of our product. We're sorry to hear that you have an issue with the mic of your Sony unit. Please follow this link to isolate the issue:

https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273089.html?search=mic If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:


Thanks for choosing Sony! ~Earl

Hi Orxan, Thanks for the positive feedback! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi JamesL,

We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi RafaelM, Thanks for sharing your experience. We're glad you like your new gaming earbuds. Enjoy and thanks for choosing Sony. -Craig

Hi Vanny. We're glad you like your gaming headset. Enjoy and thanks for choosing Sony! -Craig

Hi Originalhi5, we're glad you like our product! Thanks for choosing Sony! -Carl

Hi SteffanyB,

Thanks for sharing your 5-star review and experience with the INZONE Buds. We're glad that your husband is enjoying these amazing headphones. Thank you for choosing Sony!

-Ralph

Hi VictorL, fabulous! We're truly happy to know about your satisfaction with the amazing sound quality and long-lasting battery life of your INZONE Buds. Thank you very much for choosing Sony! - Romeo

That's great to hear, Jean! We're glad your husband likes them. Enjoy and thanks for choosing Sony. -Craig

Hi NickxanielP, perfect! You've certainly made a great choice! We're thrilled to hear that you're satisfied with the amazing performance of your INZONE Buds. Thanks for the 5-star review and for choosing Sony! - Romeo

Hi SergioT, Choosing this headset will definitely be worth it! It's fantastic to hear that you are having an enjoyable gaming experience with your new INZONE Buds and it works seamlessly with your PS5. Glad to know you appreciate the amazing features, excellent noise cancellation as well as ease of use, and incredible audio of these earbuds. Thank you so much for leaving us such a wonderful review of your new Headphones! -Jess

Hi CalvinR, Thanks for the 5-star rating! We're glad you like the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig

Awesome, Nick! We're glad you like your new earphones. Enjoy and thanks for choosing Sony. -Craig

Hi TrevorQ, We're pleased to hear that you're enjoying your Inzone Buds. We appreciate your feedback and thank you for choosing Sony. Erin

Hi BlancaZ,
We're truly sorry to hear you're running into issues with your INZONE Buds. We completely understand how frustrating this is.
Here are a few troubleshooting steps that often resolve charging issues:

-Make sure both earbuds are securely seated in the charging case. If the earbuds are not making proper contact, they may not charge. Use only the supplied USB Type-C cable and ensure it is firmly connected to the case.

-Dirt or debris on the charging contacts (either on the earbuds or in the case) can prevent charging. Clean all contacts gently with a soft, dry cloth.

-Ensure your INZONE Buds are running the latest software version using the INZONE Hub app on your PC.

-Reset and initialize the earbuds. Find the instructions for each procedure here: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html

If you've tried these steps and the issues with the left earbud not charging or the right earbud draining quickly still persist, please contact our dedicated Sony support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony. We are sorry this happened.
Sincerely,
Estefany

Hi Will, Thanks for the 5-star rating!. While we're glad that you are impressed with the Inzone Gaming earbuds, we're sad to hear that you'd be returning them. Unfortunately, we can't answer your question regarding release dates of products however, we appreciate that you are tuned in to the upcoming Gaming headset. Again, we appreciate your support and thanks for shopping Sony! -Craig

Hi KevenV, Thank you for your feedback on the Sony Inzone Buds. We're glad to hear that you are satisfied with the battery life and sound quality. Regarding the white noise you mentioned, this can sometimes occur depending on the settings or conditions. To resolve this issue, please follow the steps on this link:

https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273088.html

We hope these suggestions help improve your experience with the Inzone Buds. If you continue to experience issues, please feel free to reach out for further assistance. Email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

That's great to hear, JessicaL! We are glad that you are enjoying your Inzone Buds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. -Craig

Awesome, Mariposa! We're glad that your son loves them. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. -Craig