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Customer Ratings & Reviews

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Comp. Value: $239.99

Customer reviews

Rating 4.3 out of 5 stars with 409 reviews

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    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

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    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 410 reviews
  • Rated 5 out of 5 stars

    Amazing earbuds for PS5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic headphones with clear sound and microphone. No connection issues at all. Long battery life and very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Manbroken, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 3 out of 5 stars

    Ehh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mic on this product is TERRIBLE. Every test I did myself and with friends sound like I’m muffled and under water. Additionally, you need a windows computer or android device to customize these at all. Sound quality was pretty good but not equal to a good headset. I did like how using these don’t create the hot ear feeling.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrandonM, We appreciate your feedback on the Inzone Buds. We're sorry to hear about the issues you've experienced with the microphone. The muffled sound quality you described is not typical of our products, and we would like to help resolve this for you. Please ensure that the microphone is not obstructed and that the device is updated with the latest firmware. If the problem persists, contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US or email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Hope this helps!

      Regarding customization, it is true that the WFG700N requires a Windows computer or Android device for full customization. We understand this may be inconvenient for some users, and we appreciate your feedback on this matter.

      We're glad to hear that you found the sound quality to be good and that the headphones are comfortable to wear without causing a hot ear feeling. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great ps5 earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are comfortable and the sound is more than good enough for gaming. I have had any connection issues and setup was easy. I haven’t done the customization with my pc yet, but I really haven’t felt the need to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Jeremy! We're glad that you enjoy your games with the Sony gaming earbuds. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    It just works! go Legion GO and Mac

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works on Lenovo Legion Go. Works on a Mac. Plug the dongle in the usbC and it works. Audio is amazing. Probably the best dongle buds ever

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Geoffrey! We're glad you are enjoying your gaming earbuds. Thanks for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    Sony - INZONE Buds worth every penny.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are pretty good ear buds for the PS5 and I enjoy that there isn't a need to figure out how to hang/store my headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mojo1990, we're glad you like our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Top tier sound!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will not believe the sound quality. Literally beats absolutely everything on the market for the PS5. Noise canceling works to good to be true. Only drawback is they aren't Bluetooth but other than that take my advice, throw away your over the ear headphones and get these buds!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasonB, Thanks for sharing your shopping experience with us. We are glad that you are enjoying your Inzone Buds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. We also appreciate your feedback/comment regarding its connectivity. This can help us improve in the future. Thank you for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use daily with no issues for pc would recommend for anyone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abraham, we are immensely pleased to hear that your WFG700N is being used daily with no issues for your PC! We are truly grateful for your recommendation. It's rewarding to know that its seamless performance is enhancing your daily computing experience.

      Thanks for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Rated 5 out of 5 stars

    Inzone buds

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound works great for 3d sounds on PS5 and works with pixel 8 pro

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JosephP,

      Thank you for your positive feedback on the WFG700N headphones! We're thrilled to hear that you are enjoying the great sound quality and the 3D audio experience on your PS5. It's also wonderful to know that they work well with your smartphone. We appreciate you taking the time to share your experience with us and hope you continue to enjoy your headphones across all your devices. Thank you for choosing Sony!

      Best regards,
      -Fred Sony_US

  • Rated 2 out of 5 stars

    Painful to wear over 30 minutes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio was great, but it starts to hurt by the antitragus area of the ear after 30 minutes.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ILikeTech,

      Thank you for considering Sony products.

      We’re truly sorry to hear about the discomfort you’ve experienced around your outer ear after using the WFG700N earbuds, especially since the audio quality was great. We understand how frustrating it can be when something that should bring enjoyment instead causes discomfort. To help improve your experience, we recommend making sure the earbuds are worn properly as shown in our guide, and trying different sizes and types of earbud tips included with your device. Finding the right fit can often make a big difference in comfort and reduce any pressure on your ear.

      For detailed instructions on proper wearing, please visit: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273043.html

      Best regards,
      -Fred Sony_US

  • Rated 2 out of 5 stars

    Great if you only need to game for a couple months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased on April 24th, 2025. Opened box- Excellent condition, product worked amazing, sound quality/connectivity/convenient, just to last me just about 4 months. One side of the earbud stopped connecting/charging, I have tried soft cleaning the charging connectors with q-tips but it just won’t charge/work anymore. For only having them 3 1/2 months I wouldn’t spend $120 on these again let alone for the new price.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FathersMatterAlso,

      We're very sorry to hear that you're experiencing an issue with your INZONE Buds after only a few months. That is certainly not the experience we want for our customers. Since your earbuds are within the one-year manufacturer's warranty period, our support team can help you with troubleshooting and potential next steps. They are the best resource to assist you with this issue.

      Please contact our Sony Headphones support team for assistance at the following link: https://www.sony.com/electronics/support/audio-video-headphones

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Boom! Bam! There it is!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Used PS5 for spatial sound as well and it goes a long way in games to know the location of an enemy or finding a hidden item!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Calcipher, Thanks for the 5-star rating! We're glad you like your new gaming earbuds. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    Great quality sound and mic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not conoatibale with all computers , but defintley great on console

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scooby,

      Thank you for sharing your experience so far with your INZONE Buds. While these earbuds may not be compatible with all computers due to their dependence on specific connectivity options requiring either Bluetooth LE Audio or the included USB-C dongle, they excel in other areas. This limitation could hinder their use with older computers or those lacking USB-C ports. However, when it comes to gaming on consoles like the PlayStation 5, these earbuds truly shine. They deliver low latency and an enhanced audio experience, making them a fantastic choice for console gaming.

      For comprehensive information on how to connect your device to a computer, PlayStation 5, or a USB Type-C compatible smartphone using the USB transceiver, please visit the following link: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273051.html

      Regards,
      Jess Sony_US

  • Rated 5 out of 5 stars

    Best gaming earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a small form factor pair of earbuds that deliver great sound these are it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Matt, Great! We're glad you like the excellent sound quality and small form factor of your Sony INZONE buds. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Armstrong,

      Thank you for commenting! We're truly delighted to hear about your satisfaction with the superb performance of your INZONE Truly Wireless Noise Canceling Gaming Earbuds. Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Best Buy Employee

    Rated 3 out of 5 stars

    Great sound, poor syncing

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound qualities, but the connection between both do not sync always, i have to put inside the case.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jose, We're glad that you like the sound quality. We're sorry if the connection doesn't sync always. Please ensure to have the software updated to version 02.000.002. Ref: https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090



      If this does not help, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely, Erin sony-global

  • Rated 5 out of 5 stars

    Best Headset for PS5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work awesome. Have improved my gaming experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BLeonard,
      Thank you for taking the time to share your feedback on the WFG700N! We're delighted to hear that these earbuds have enhanced your gaming experience. It's wonderful to know that our product exceeds your expectations.
      We appreciate your support and look forward to serving you again.

      Thanks for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Rated 5 out of 5 stars

    Best earbuds ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the earbuds I received for Christmas! They are amazing - the sound quality is excellent, they fit perfectly in my ears, and they have completely transformed my gaming experience. I couldn't be happier with this gift!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarmenP, That's fantastic! We're really happy to hear you love everything, especially the incredible sound quality, exceptional fit and you are having an enjoyable listening and gaming experience with these INZONE Buds earbud headphones. Glad to know you are very satisfied with your purchase. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great ear buds.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds are great so far. They have an app to customize the EQ settings, other features. The app is only accessible on a PC. I would like to see an app for mobile phone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VarletteW,

      Awesome! We're glad to hear that you like the equalizer of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    True Gaming Sound!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I game on the Legion GO and coming from the ROG Cetra True Wireless I must say these earbuds are truly amazing. Superb sound quality in MW3 and I can chat in game with no issue.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RedBoy305, Thank you for the positive review! We're delighted to hear that you like the amazing sound quality of your new Sony Inzone Buds. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great pair of buds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love these. They sound great for being just earbuds. Decent bass but a perfect alternative for someone who doesn’t like the big bulky headphones. Very comfortable in the ear too. The built in mic sounds good as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rp8423, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US