Customer Ratings & Reviews

Hi NicoleP, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi Mrschock, We regret to hear that the Inzone Buds did not met your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.

For optimum performance, please ensure the software is updated. Update the headset software and computer software “INZONE Hub” to the latest version. https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00279252

For troubleshooting guide, please check here:
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273081.html



I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hello Armstrong,

Thank you for commenting! We're truly delighted to hear about your satisfaction with the superb performance of your INZONE Truly Wireless Noise Canceling Gaming Earbuds. Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi Langfam, Thank you for recognizing the outstanding sound clarity and comfortable fit of the Sony INZONE Buds! These qualities truly make them an excellent option for immersive gaming and listening experiences. We appreciate your support for Sony! -Jess

Hi JasonM, Thank you for the great review! We're pleased to hear you like the excellent sound quality, comfortable fit, and ease of use of your new Sony Inzone buds. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony! -Craig

Hi AshK, We are happy that you now have a great pair of earbuds for gaming. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent

Awesome, Kahuna317! We're glad you like your new gaming earbuds. Enjoy and thanks for choosing Sony. -Craig

Hi MoeW,
Awesome! We're glad to hear that you are enjoying your INZONE gaming earbuds. This is definitely great for PC and PS5 console. Thank you for choosing Sony! - Kris

Hi JacksonS, Thank you for the 5-star rating! We're glad to hear that you are enjoying your games with your new Inzone Buds gaming earbuds. Unfortunately, The inzone earbuds aren't compatible with iPhones. We'll note this as feedback as it can help us on product improvement. Thank you for choosing Sony. -Craig

Hi HectorV149, Awesome! We're delighted to hear that you had a great experience with Best Buy's customer service team. Thank you so much for purchasing our INZONE Buds Truly Wireless Noise-Canceling Gaming Earbuds and for choosing Sony! - Romeo

Hi Omeganight, Thanks for sharing your experience with the Sony Inzone buds and we're sad to hear that you are having connection issues with it. This is definitely not the experience we wanted you to have.

INZONE Buds only support LE Audio connection (codec: LC3). Please note that the regular Bluetooth (Bluetooth Classic) codecs SBC, AAC, aptX and LDAC are not supported.

If your LE audio device supports the following profiles, you can enjoy listening to music and control the Play/Pause tap controls from your INZONE Buds via a LE Audio connection:


1) TMAP (Telephony and Media Audio Profile) - You can control the streaming for smartphones, headset, left and right standalone earbuds, speakers, TVs, and more.
2) MCP (Media Control Profile) - You can play or stop music.
3) VCP (Volume Control Profile) - You can adjust the volume, etc.

If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Thanks for the 5-star rating, Guccimania! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi Pablo, Choosing this earbud headphones will definitely be worth it! It's wonderful to hear you're having an enjoyable gaming experience with your new INZONE Buds. We're also delighted to know you appreciate the amazing features, especially the excellent noise cancellation and incredible audio of these earbud headphones. Thank you for choosing Sony! -Jess

Hi NicholasD, we're glad you like the battery, sound quality and noise canceling feature of our product. Thanks for choosing Sony! ~Earl

Hi JohnnyC, Thanks for the 5-star rating! Enjoy and thanks for choosing Sony. -Craig

Hi ShahbazV, we're glad you like the sound quality and battery of our product. We're sorry to hear that you have an issue with the mic of your Sony unit. Please follow this link to isolate the issue:

https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273089.html?search=mic If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:


Thanks for choosing Sony! ~Earl

Hi GMurillo, Awesome! We're happy to hear that you're enjoying your Inzone Buds. Your feedback is greatly appreciated and thank you for choosing Sony. Erin

Hi BD67,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience caused by the insufficient noise cancellation and the frequent disconnection of one earbud on the WFG700N model.

To address these issues, we recommend updating your headphones to Firmware Version 02.000.006. You can check your current firmware version by visiting the following link:
https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090

Additionally, we suggest reviewing the article titled "The Noise-Canceling Effects Are Not Sufficient" available here:
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273091.html?search=noise

If you continue to face difficulties, please follow these steps to resolve the connection and noise-canceling issues:

Resetting the headset: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html

Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html

Please remember that your unit is covered by a one-year warranty. If the issue continues after you have followed the provided steps, feel free to reach out to us at socialsupport@am.sony.com. Kindly include the following information in your email:

- Name:
- Best Buy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience; we're looking forward to helping you get these matters sorted out!

Best regards,
-Fred

Hi Dope, Thanks for the 5-star rating! Enjoy and thanks for choosing Sony. -Craig

Hi Marcela Great choice! We're also glad that you are satisfied with your purchase. Thank you for choosing Sony. Erin