Customer Ratings & Reviews

Hi FathersMatterAlso,

We're very sorry to hear that you're experiencing an issue with your INZONE Buds after only a few months. That is certainly not the experience we want for our customers. Since your earbuds are within the one-year manufacturer's warranty period, our support team can help you with troubleshooting and potential next steps. They are the best resource to assist you with this issue.

Please contact our Sony Headphones support team for assistance at the following link: https://www.sony.com/electronics/support/audio-video-headphones

Thanks for choosing Sony.

Best regards,
Eliab

Hi Hawaii, Great! We're delighted to hear that you are enjoying your new headphones. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. Erin

Hi GabrielaG, we're really sorry to hear you're having trouble with your INZONE Buds. We definitely understand how disruptive constant disconnects and battery confusion can be.
Here are a few troubleshooting steps that often help resolve issues like this:

1) Use the INZONE Hub PC application to check and update your WF-G700N to the latest firmware. https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090

2) Try different USB ports, preferably on the front of your PC and move the transceiver away from USB 3.0 devices, other USB cables and metal objects.

3) Initialize the earbuds. Find detailed instructions here: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html

If you've tried all these steps and the issue persists, please don't hesitate to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We appreciate your review of our Sony product and apologize for your experience.
Sincerely,
Estefany

Hi Markye We're glad that you like the sound and microphone. We're also sorry to hear that the one you got is defective. We'd like to make sure you'll be taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the Inzone Buds

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Erin

Hello Stephen,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you have experienced with your Sony WF-G700N earbuds. We understand how frustrating it must be to encounter charging inconsistencies with the left earbud and limited battery performance, and we appreciate you bringing these matters to our attention.

To assist you in resolving these issues, we kindly recommend the following steps:

Firmware Update: Please ensure your earbuds are updated to the latest firmware version 02.000.006, which includes enhancements to improve performance and functionality. Detailed update instructions are available here: https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090

Reset the Earbuds: Performing a reset can clear temporary software glitches without deleting your pairing information. Instructions can be found at: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html

Factory Reset (Initialization): If resetting does not resolve the issue, a factory reset may be necessary. Please be advised that this will erase all pairing information and restore the earbuds to their original settings. Guidance on this process is available here: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html

Battery Usage: We acknowledge your concerns regarding battery life during extended use. For recommendations on battery management and information on operating time, please review: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273085.html

Should these steps not fully address the issues, we encourage you to contact our dedicated support team for further assistance with advanced troubleshooting. You may access all contact options and additional resources at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi JoeC, We’re thrilled to hear you’re loving the comfort, low latency, and that impressive battery life, those are definitely some standout features. It’s awesome to know you’d give it a 5/5 and would buy again. We really appreciate your support and are happy to have you as a Sony customer! -Jess

Hi StarG, We're so happy to see the versatility of the Sony INZONE Buds. Saying goodbye to wired headphones for PS gaming is definitely a game-changer. Enjoy the freedom and sound quality! Thank you for the 5-star rating and for choosing Sony! -Jess

Hi JeanetteM!
Thanks for sharing your feedback! We are thrilled to hear that your new INZONE Buds are helping you get in the zone.

These earbuds feature Active Noise Cancelling to block out distractions and 360 Spatial Sound for precise gaming audio. With up to 12 hours of battery life and a low latency USB-C dongle, they are built to keep you competitive during long sessions.

We're genuinely thankful you decided on Sony!
Best regards,
Estefany

Hi JasonM, Thank you for the great review! We're pleased to hear you like the excellent sound quality, comfortable fit, and ease of use of your new Sony Inzone buds. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony! -Craig

Hi MarcoM, Thank you for the great review! We're glad you're enjoying the excellent battery life of the your Sony INZONE buds. We appreciate the recommendation and thanks for choosing Sony! -Sam

Hi JonathanR, Thanks for sharing your awesome experience with the Sony INZONE Buds. We're thrilled to hear that you find them to be superior, especially in terms of their exceptional bass and sound quality. We appreciate your support and for choosing Sony! -Jess

Thanks for the stellar review, LibertyGirl! We're thrilled to hear that the Sony INZONE Buds have been such a hit with you, especially for their sound clarity during your gaming sessions with Call of Duty. Your enthusiasm is exactly what we aim for! Thank you for choosing Sony. -Jess

Hi Mariposa,

That is wonderful to hear! We are glad the INZONE Buds have become a daily essential for your son’s gaming. With up to 12 hours of battery life and a low-latency 2.4GHz connection, they are designed to keep up with even the longest sessions on PC or PS5.

Thanks for choosing Sony.

Best regards, Eliab

Hi AlyxA,

That's awesome! We're happy to hear that you like the sound quality of the headphones. Good luck and have fun with your games. Thank you for choosing Sony!

-David

Hi BrianCHernandez,

It brings us great satisfaction to hear that your experience with the INZONE Buds has been so seamless! We put significant effort into ensuring that the setup process is intuitive, allowing you to get straight into your game with minimal effort.

The sound clarity you mentioned is a result of our custom-designed Dynamic Driver X, which is engineered to reproduce every subtle detail—from distant footsteps to powerful explosions. By utilizing the INZONE Hub software, you can further refine those settings with a personalized spatial sound profile that adapts to your unique needs. We are thrilled to hear that you find them to be a worthwhile investment for your gaming setup.

Thank you for choosing Sony!

Regards,
Dominick

Hi J222,

Thank you for considering Sony products.

We sincerely apologize for any inconvenience you've encountered with the WFG700N. While we’re pleased to hear that you find the sound quality excellent, we understand that the occasional thumping noise can be concerning.

If you are noticing an unusually loud thumping noise coming from your unit, this is not standard behavior. To assist in resolving this issue, kindly follow the steps outlined below:

Be sure to consult the article addressing sound issues, including frequent skips, audible noise, and distorted audio. For a detailed step-by-step troubleshooting guide, please click on the following link: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273088.html

Update Firmware: Ensure your headset is running the latest firmware, Version 02.000.002, by visiting: https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090

Reset the Headset: If the issue persists, try resetting your headset: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html

Initialize to Factory Settings: As a last resort, you can initialize the headset to restore its factory settings. Please note this will erase personal configurations: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html

If the issue continues after the provided steps, or if you require assistance with any step, please contact Sony Support for tailored help: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi JerryW, Fantastic! We're delighted to hear you like the great sound, clear voice audio, and overall performance of your Sony Inzone Buds. Thanks for choosing Sony! -Sam

Hi Zen1,

We're glad that you like the noise canceling function of the Sony earbuds. It's unfortunate that you are having connection issues with the headset. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Sound Connect app).

When connected with the USB transceiver - Under the following conditions, noise or audio dropout may occur, or the connection may be disabled:

-When there is a part of the body acting as an obstacle between the headset and the game console. When this is the case, turn the game console to face the same direction as the antenna of the headset to improve the communications.
-When there is an obstacle, such as metal or a wall, between the headset and the game console.
-When there is a distance between the headset and the game console.
-When there is a part of the body acting as an obstacle between the headset and the smartphone.
-When there is a distance between the headset and the smartphone. If your smartphone is in your pants pocket or other clothing pocket, removing it from the pocket and placing it near the headset may improve the connection quality.
-When using in places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
-In places where there are other wireless communication audio devices or other people nearby.
-When your hand is covering the USB transceiver.

Additional troubleshooting steps are also available on this link:

https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273088.html

For call issues, please refer to the troubleshooting steps on this link:

https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273089.html

If still not resolved, reset and initializing the headset. You may refer to the steps on these links:

https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html

Hope this helps. In case you need further assistance, please contact our product support team via phone call or chat through this link:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi Rick, we're so happy to know that you are enjoying your new INZONE Buds! Thanks for choosing Sony! -Carl

Thanks for the 5-star rating, Guccimania! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig