Customer Ratings & Reviews

Thank you so much for sharing your feedback on the WFG700N, Dee4K! We're delighted to hear that you find the fit comfortable and that the noise canceling features deliver an experience comparable to the N zone headset.

At Sony, we prioritize both comfort and performance. Achieving a secure, comfortable fit is essential—not just for long listening sessions, but also to maximize noise-canceling effectiveness. We recommend always wearing the headphones with the ear pads sitting snugly over your ears and the headband gently resting on your head for the best results. If you’d like, the Headphones Connect app can also assist with tips to optimize your fit and sound quality, ensuring a premium listening experience each time.

The WFG700N was designed with advanced noise cancellation technology so you can immerse yourself in your audio and enjoy crystal-clear sound quality wherever you are. We're thrilled you’re experiencing that—your satisfaction is our top priority.

Thank you again for choosing Sony and taking the time to let us know how the WFG700N is working for you!

Best regards,
Gus
Sony Social Media Team

Hi RyanM, Thank you for the amazing review! We're thrilled to hear you like perfect fitting eartips, excellent battery life, easy pairing, and user-friendly app of your Sony Inzone Buds. Thanks for choosing Sony! -Sam

Hello BrendonG,

It brings us great satisfaction to hear you were impressed with the excellent sound quality and immersive 3D audio of the INZONE Buds for competitive gameplay.

We're very sorry to hear that the fit was not comfortable for you, even with the different ear tip sizes. We understand that earbud comfort is highly personal, and a good fit is essential for an enjoyable gaming experience.

We appreciate you giving our INZONE Buds a try and for your valuable 4-stars feedback. We hope you find great success with your new headset.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi DillonM, that was amazing! You've certainly made a great choice! We're truly happy to know that you're satisfied with the amazing sound quality, very comfortable fit design, ease of use, and superb features of your INZONE Buds. Thank you very much for the perfect star review and for choosing the best brand, Sony! - Romeo

Hi MattC, we are delighted to hear you're enjoying the Sony - INZONE Buds! The active noise canceling, personalized spatial sounds and the 12 hours battery life helps you stay on top. We hope you continue enjoying the earbuds, thank you for choosing Sony! Best regards, -Dominick

Hello JohnD,

Thank you for choosing Sony!

We're truly heartened to learn that you're happy with your WFG700N Gaming Earbuds! It's fantastic to hear that you find the sound to be nice and the fit to be good. We truly appreciate your positive feedback and are glad to hear that you would consider buying them again.

Best regards,
-Fred

Hi, GrannyC,

Thanks for the review and the 5-stars rating! We are delighted to hear that the INZONE gaming earbuds have successfully met your needs! The INZONE Buds L1 processor ensures up to 12 hours of play, and a staggering 24 hours with the charging case. Dive into extended, uninterrupted gaming sessions, powered to outlast your competition.

Thank you for choosing Sony, have a nice day!
-DiegoV

Hi Josh, That's cool! We are thrilled to hear you feel the WF-G700N INZONE Buds is the best sounding wireless gaming earbuds that you've owned and you're enjoying excellent noise cancellation and overall features. Your assessment is spot on! This wireless gaming earbuds feature Industry’s-longest battery life, 12-hours goes the distance. This means you're now able to dive into extended, uninterrupted gaming sessions, powered to outlast your competition. Glad to know you're utilizing the different customizations and built-in equalizer on the INZONE Hub PC software. Thank you for your purchase and for the 5-star rating! -Jess

Hello HGGG,

Thank you for choosing Sony!

We're delighted to hear that you find them to have great sound and that they are comfortable for your use. It is gratifying to know that it has enhanced your experience and serves as an excellent alternative to earbuds!

Best regards,
-Fred

That's great to hear, Jeremy! We're glad that you enjoy your games with the Sony gaming earbuds. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi Kuro,

Thank you for sharing your thoughts on the Sony INZONE Buds (WF-G700N). We truly appreciate your thorough review and are sorry to learn about the challenges you've faced. This is not the experience we strive to provide.

We understand that discomfort during prolonged use can vary among individuals. We recommend experimenting with the different ear tips included in the package to find a fit that works best for you. For guidance, please refer to this link: [Wearing the headset](https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273043.html).

Regarding the connectivity issues you've mentioned, it sounds like the audio cutting out while your phone is in your pocket could be related to the Bluetooth transmitter's range. To enhance your experience with the INZONE Buds, we suggest updating the firmware to the latest version. This update not only improves functionality and features but also addresses any performance issues you may be encountering. More details can be found here: [Firmware Update](https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090).

We are glad to hear that you found the battery life satisfactory. Your feedback is valuable to us, and we will pass it on to our product development team for further improvements.

If the problem continues or if you need further information or technical support, please do not hesitate to email us at socialsupport@am.sony.com. Kindly include the following details so we can assist you more effectively:

- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.

Sincerely,

Romeo
Sony Social Support

Hi Jtechman,

We are glad to hear that you are enjoying the sound quality and mic performance of your INZONE Buds while gaming on your PS5 Pro! We appreciate your honest feedback regarding the touch controls and pricing. To make the controls more intuitive, we recommend using the INZONE Hub software on a PC to customize the touch sensor functions to better suit your playstyle.

Thanks for choosing Sony.

Best regards,

Eliab

Hello SalvadorC,

Thanks for posting this fantastic review.

We're excited to learn you're enjoying the INZONE Buds' sound quality and easy setup with your Galaxy S24 phone–and even happier to hear that you're loving the long battery life.

Thanks for choosing Sony!

Sincerely,
Jenn.

Thank you so much for sharing your experience with the WFG700N, JavariusP! It’s great to hear how smoothly you transitioned from over-ear headphones and that the fit and sound quality meet your expectations. We're especially excited that they're enhancing your Call of Duty sessions—delivering immersive audio while staying comfortable during long gaming marathons.

Your feedback inspires us to keep making products that support high performance, whether for everyday listening or competitive gaming. If you ever have suggestions or want to share more about your setup, we’re always here and happy to help. Enjoy your games and thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi CarmenP, That's fantastic! We're really happy to hear you love everything, especially the incredible sound quality, exceptional fit and you are having an enjoyable listening and gaming experience with these INZONE Buds earbud headphones. Glad to know you are very satisfied with your purchase. Thank you for choosing Sony! -Jess

Hi AndyV,

Thank you for the feedback and for the 4-star review of the WFG700N! We're happy to hear that you love the build quality, great sound, and fantastic noise cancellation as a standalone pair of earbuds.

While we designed the LinkBuds WF-G700N specifically to pair with our gaming gear to unlock unique features, we'll certainly share your feedback with our product teams. We always appreciate hearing from our customers, as it helps us improve our future products.

Thanks for choosing Sony, have a nice day!
DiegoV

Hi, Alejandrokmdza,

Thanks for the review and the 5-stars rating! We are delighted to hear that you are loving your INZONE earbuds! With up to 12 hours of play, and a staggering 24 hours with the charging case. Dive into extended, uninterrupted gaming sessions, powered to outlast your competition.

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi ConfusedPerson,

Thanks for the great feedback! We're thrilled to hear that the INZONE Buds are working so well for your mobile gaming, especially as a replacement for your usual wired setup. It's fantastic to know you're enjoying the sound quality and that they've been a much better experience for you all around. We appreciate you choosing Sony. -Eliab

Hi Rp8423, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi Frankie,
Excellent choice! We are very glad that your investment with your INZONE Buds is worth it. Nice to know that we were able to give you a good match for your gaming needs. It's wonderful to hear that you are enjoying the great sound quality, features, and overall performance of the unit. We are committed in providing you the best experience possible. Thank you for choosing Sony! - Kris