Customer Ratings & Reviews
- Model:
- WFG700N/B
- SKU:
- 6562123
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the INZONE Buds' superb sound quality and excellent battery life. Many also find the earbuds comfortable and appreciate how easily they fit in the ear. However, some customers have expressed concerns regarding connectivity issues. A few customers also noted compatibility problems with some computers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
Constant static noise
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have constant static/white noise when powered on. Consensus is the tradeoff for having good battery life is a high noise floor. I would only recommend these if you are okay with hearing white noise when no other sound is being played. I exchanged my first pair because of the white noise issue and my 2nd pair had the exact same issue. White noise is present when the buds are ON and in any mode, i.e. noise cancelling on/off and ambient sound mode on/off
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherF,
We regret to hear that you are having a constant static noise with your Sony INZONE Buds even after replacing the unit with new pair. This is definitely not the customer experience we want you to have. To further isolate the issue, please pair and connect them with several different Bluetooth devices to test their sound quality. Make sure you are using your INZONE Buds away from places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc. You can also follow the other suggestions here: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273088.html.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Good earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased ad a gift for my son. He had a little trouble with set up but figured it out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dlovett,
Thank you for the review and we do apologize for the inconvenience. We're glad to hear you're able to figure it out. Thank you for choosing Sony!
-David
Exactly what I wanted!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are exactly what I was looking for! Super comfortable for long gaming sessions without the worry of leaving a dent in the top of my head!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Noah, Fantastic! We are thrilled that our product meets your needs and expectations. It's great to know that you're happy with the comfortable fit and excellent performance of your INZONE Buds. Thank you for your outstanding five-star review and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Great sound, poor syncing
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great sound qualities, but the connection between both do not sync always, i have to put inside the case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, We're glad that you like the sound quality. We're sorry if the connection doesn't sync always. Please ensure to have the software updated to version 02.000.002. Ref: https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
A gaming must have
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best for gaming for sure does not connect to iPhones without a dongle only down side really
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremiahM,
Thanks for the 5-star review! It's great to hear they're delivering on the gaming front! And thanks for pointing out the iPhone connection, definitely something to keep in mind for mobile users. Thanks for choosing Sony.
-Aldair
Great Buds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and the service was very satisfactory
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SashaM,
That's great to hear! We're delighted you're finding the INZONE Buds to be a great product and that your service experience was very satisfactory. Enjoy your gaming!
Thanks for choosing Sony.
-Eliab
Amazing earbuds for PS5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones with clear sound and microphone. No connection issues at all. Long battery life and very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manbroken, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
- Cons mentioned:Connectivity
Not for the price
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its great for maybe a movie but not for gaming. They disconnect a lot. usually about 2 hour mark 1 side or both would disconnect and take about a minute to turn back on. Not recommended for gaming
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Save your time.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save your time and money. I haven't tested them on a PS5 but for PC, I can safely say they are trash. They are constantly disconnecting from my pc, which is less then 3ft away from them. I need to pull them out of my ears and lean down to my PC to re-establish a connection. EVERY. 5. MINUTES. give or take. The kicker is they worked great for 2 weeks. Then all of a sudden BAMB! Cant stay connected to save my life. At the start of this review, they both disconnected, and now FOR SOME REASON the right one reconnected! I HAVEN'T MOVE OR DONE ANYTHING BUT TYPE THIS REVIEW! That is how unreliable they are. Save your money, time, and don't get frustrated like me. Don't buy them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Krist, We're sorry to hear about your experience. This is definitely not what we wanted you to go through.
To connect your INZONE Buds (WF-G700N) to your PC, you need to use the INZONE Hub application. Here are the steps to follow:12
Install the INZONE Hub Application:34
Ensure you have a Windows computer (Windows 10 or later) and an active internet connection.5
Download and install the latest version of the INZONE Hub application from the official Sony website.12
Connect the Headphones:
Plug the USB transceiver into your computer.34
Turn on the headset and connect it to the computer via Bluetooth.
Launch the INZONE Hub Application:34
Open the INZONE Hub application on your computer.34
If this is your first time launching the application, you will need to go through the Privacy Policy confirmation and Privacy Settings screens.
Update the INZONE Hub Application (if necessary):34
If the INZONE Hub application is not up-to-date, a red circle will appear on the gear icon in the lower left corner. Click on the gear icon to go to the settings screen and update the application.6
Check the Connection:
Ensure that the headset is properly connected to the INZONE Hub application. You can check the connection status and the firmware version by clicking on Device Settings within the application.16
If you encounter any issues, such as the headset not connecting, try the following troubleshooting steps:
Ensure the Bluetooth adapter on your computer is turned on.
Wake the computer if it is in standby or hibernation mode.
If the headset has automatically connected to another device, deactivate the Bluetooth function on that device or turn it off.
Delete the headset pairing information on your computer and perform the pairing again.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Boom! Bam! There it is!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! Used PS5 for spatial sound as well and it goes a long way in games to know the location of an enemy or finding a hidden item!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Calcipher, Thanks for the 5-star rating! We're glad you like your new gaming earbuds. Enjoy and thanks for choosing Sony. -Craig
Mid...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are decent but not great. They are good travel buds for gaming on the go with decent mic quality...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RANDELLT, thanks for sharing your honest feedback on the INZONE Buds.
We really appreciate you taking the time to let us know your thoughts. It sounds like they're hitting the mark as good travel companions for your on-the-go gaming with decent mic quality. But we definitely apologize that they are not living up to your expectations overall.
We're always looking for ways to improve the experience, and your detailed input is super valuable.
Thanks for considering Sony and for your feedback.
Sincerely,
Estefany
Great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Armstrong,
Thank you for commenting! We're truly delighted to hear about your satisfaction with the superb performance of your INZONE Truly Wireless Noise Canceling Gaming Earbuds. Thank you so much for your purchase and for choosing Sony!
- Romeo
Good quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use daily with no issues for pc would recommend for anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abraham, we are immensely pleased to hear that your WFG700N is being used daily with no issues for your PC! We are truly grateful for your recommendation. It's rewarding to know that its seamless performance is enhancing your daily computing experience.
Thanks for choosing Sony!
Best regards,
Stephanie
Great ear buds.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds are great so far. They have an app to customize the EQ settings, other features. The app is only accessible on a PC. I would like to see an app for mobile phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VarletteW,
Awesome! We're glad to hear that you like the equalizer of the headphones. Thank you for choosing Sony!
-David
Best gaming earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a small form factor pair of earbuds that deliver great sound these are it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, Great! We're glad you like the excellent sound quality and small form factor of your Sony INZONE buds. Thanks for choosing Sony! -Sam
Pretty good buds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connected very easily to my PS5 also used the same profiles I had set up with my other inzone H9 so I didn’t have to re see them up on these new buds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrjcezzy, Great! We're happy to hear that you are enjoying your Inzone Buds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. Erin
Best Headset for PS5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These work awesome. Have improved my gaming experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BLeonard,
Thank you for taking the time to share your feedback on the WFG700N! We're delighted to hear that these earbuds have enhanced your gaming experience. It's wonderful to know that our product exceeds your expectations.
We appreciate your support and look forward to serving you again.
Thanks for choosing Sony!
Best regards,
Stephanie
Unrated
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing, mic is decent but I would get these mostly for sound, battery life is long and range is outstanding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pelaez, We're glad that you are enjoying the audio quality. Thank you for choosing Sony. Erin
Good sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good on everything other than is you have small ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chase, We're pleased to hear that you like the audio quality. Thank you for choosing Sony. Erin
Not worth asking price!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are decent but not excellent! Not enough there to justify the price!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mrschock, We regret to hear that the Inzone Buds did not met your expectations. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
For optimum performance, please ensure the software is updated. Update the headset software and computer software “INZONE Hub” to the latest version. https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00279252
For troubleshooting guide, please check here:
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273081.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin