Customer Ratings & Reviews
- Model:
- WFG700N/B
- SKU:
- 6562123
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the INZONE Buds' superb sound quality and excellent battery life. Many also find the earbuds comfortable and appreciate how easily they fit in the ear. However, some customers have expressed concerns regarding connectivity issues. A few customers also noted compatibility problems with some computers.
This summary was generated by AI based on customer reviews.
Great for gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Although there was a shipping issue, now that we have them they are NICE. VERY MUCH soundproof so dont go yelling at your kids when they are wearing them playing the game.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, KianaC! We are glad that you are enjoying your Inzone Buds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. -Craig
Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wont stay connected to any computer or phone while using. Runs great for 5 min and then one of the buds will randomly disconnect (im 4 feet from the type c adapter) and then the other one shortly after. Resetting them to factory, changing the type c port, re-linking them in the case, FACTORY RESETTING MY PC and still nothing works. In the computer app it shows them disconnecting and you cant do anything in the app when they do. horrible. Do not recommend these at all and will be returning asap.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JonP, we're sorry to hear that you have an issue with your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273088.html?search=skips
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Best headphones for real!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I ever bought and I’ve had at least 10 of them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoU,
You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Never again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never had any problems with connecting any earbuds to anything. This was a nightmare. I thought i was missing something in the setup. Hours of looking for answers didnt help at all. Troubleshooting details said nothing about the issues i was having and still waiting over 20hours for some sort of contact from support. Never again. Google did show me that thousands of people get defective sets right out of the box. Reddit showed me that people never got answers
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Aaron,
Thank you for your feedback. Your experience is important to us, and we regret that you’re not satisfied with our Inzone earbuds. We understand your frustration, and we apologize for the inconvenience.
Here are some steps to help resolve the connectivity issues:
Resetting the earbuds: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html
Initializing the earbuds: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html
Ensure your earbuds firmware is updated to the latest version. Follow this link for firmware updates: https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090
When attempting to pair the headset with a device, make sure the device supports LE Audio over Bluetooth if applicable. If using the USB transceiver, ensure it is properly connected to the target device, and the mode settings are correctly adjusted (Bluetooth mode or USB transceiver mode)
To assist you further, we recommend contacting our Sony Support team for personalized guidance. You can reach them here: via phone call at 239-245-6366 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET
Best regards,
- Stephanie
Right one defective...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Opened for Christmas a.d next day right bud dead and wont hold charge..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeC, We're sorry to hear about your earbuds. Kindly check the link below : https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273084.html There are some steps that can help resolve your concern.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Stopped working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Withen less than a month of owning these the right bud stopped charging and i tried everything to fix it but had to end up returning them due to them being defective. They were good while it lasted but for the price tag they have you would expect something of higher quality and not to break
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dominick, While we are glad to hear that you enjoyed your Inzone Buds, we are sorry to hear that it had to be returned due to them being defective. We appreciate your feedback on this matter and we hope that you consider Sony again in your future purchases.
Regards,
Carl
Rt ear bud wont charge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony historically has a terrible issue with ear bud batteries (see xm4/xm5) and they didnt disappoint the rt ear bud is jacked up and wont charge. No stock around so no way to just return and rebuy…
No, I would not recommend this to a friendAnother trash electronic. $200 wasted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Things are trash! $200 wasted and Best buy's return policy is the same.
No, I would not recommend this to a friend