Customer Ratings & Reviews

Hello RainaC,

Thank you for choosing Sony!

We couldn't be happier to hear that the WFG700N earbuds have made such a positive impression on you. Knowing that you’re already planning to purchase an extra pair speaks volumes, and we truly appreciate your trust in our products. Your enthusiasm inspires us to continue delivering quality and innovation.

Best regards,
-Fred

Hi Rick, we're so happy to know that you are enjoying your new INZONE Buds! Thanks for choosing Sony! -Carl

Hi Romeo,

We are thrilled to hear you are enjoying the long battery life on the INZONE earbuds! We are sure you'll take full advantage of its great sound quality too.
About connection to devices, the earbuds primarily support Bluetooth 5.3 Low Energy audio (LE Audio) (LC3 Codec). If you want to connect them to a non-Bluetooth LE Audio, you can do it using the supplied USB transceiver. By connecting the USB transceiver to your device's USB Type-C port, you can pair the earbuds and achieve a connection. Follow this link for more details on how to do it: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273052.html
Thank you for choosing Sony!
-Aldair

Hello Brayden,

Thank you for choosing Sony!

Thanks for your detailed feedback on the WFG700N! We're really glad to hear you're experiencing great spatial awareness, that's a key design focus for these gaming earbuds. We also appreciate your honest thoughts on the noise canceling. We're always looking to improve, and please know we'll definitely be taking your feedback about the noise canceling into account for future enhancements.

To achieve optimal noise cancellation, it's essential to ensure that the earbud tips fit properly in your ear canals. If the size is mismatched or the headset is not worn correctly, you may experience issues with tap operations and may not receive the best sound quality, noise cancellation, or call performance.

We kindly advise you to refer to the article on insufficient noise-canceling effects for further guidance: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273091.html?search=noise

If you require assistance with any steps, we invite you to contact Sony Support for tailored help. For technical support information, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi Markye We're glad that you like the sound and microphone. We're also sorry to hear that the one you got is defective. We'd like to make sure you'll be taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the Inzone Buds

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Erin

Hi RobertO,

We are delighted you are noticing the improved audio quality in the INZONE Buds! We engineered these earbuds for exceptional clarity and competitive edge in gaming audio. While the fit of earbuds is often a personal preference compared to over-ear headphones, we appreciate you still finding them a great pick-up for your setup.

Thanks for choosing Sony.

Best regards, Eliab

Hi KevinR!
Thanks for the excellent feedback and the 10/10 recommendation for the INZONE Buds!
It is most rewarding to hear that you find them perfect for gaming, PC and even mobile devices.

We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany

Hi SOBZ,
It is a truly pleasure to hear that you are very happy with your INZONE Buds after a month of use! We really appreciate you taking the time to let us know that your experience has been so positive.
It's great to know they are performing well for you.

Thanks for choosing Sony!
Best regards,
Estefany

Hello Orijayz,

Thank you for choosing Sony!

It brings us great joy to hear that the WFG700N INZONE Buds have elevated your gaming experience to a whole new level. Knowing our product enhances your passion means a lot to us, and we're grateful for your trust. Thank you for sharing your excitement!

Best regards,
-Fred

Thank you for the review, GiovannaM!

We are so glad to hear that the INZONE Buds are "doing the work" for you! We designed these specifically for gamers who need that balance of high-quality audio and focused concentration.

It’s great to know that the Active Noise Cancellation is blocking out those background distractions, whether it's a loud fan or outside noise, allowing you to stay fully immersed in your game.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi BryantH, Thank you for the amazing feedback! We're glad to hear you're enjoying the excellent sound of your INZONE buds. We appreciate the recommendation and thanks for choosing Sony! -Sam

Thank you for the fantastic review, AngeloB!

We are absolutely thrilled to hear how much you love your WF-G700N! It’s wonderful that they are your go-to audio choice—so much so that you immediately know you have to order a new pair after losing your originals! Your loyalty and strong endorsement mean the world to us.

We're confident the new pair will deliver the same great sound and seamless experience you remember.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi TheRabbit,

Thank you for the 5-star review of the Sony - INZONE Buds. We're immensely pleased to hear you're so impressed with their performance, especially when moving beyond your PS5. We engineered the INZONE Buds for superior versatility, and it's great to hear you are experiencing high-quality acoustics across all your connected devices.

Thanks for choosing Sony!

Regards,
Dominick

Hi ElijahF,

Thank you for the 5-star rating! We're glad to hear that you love the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!

-David

Hi AlyxA,

That's awesome! We're happy to hear that you like the sound quality of the headphones. Good luck and have fun with your games. Thank you for choosing Sony!

-David

Hi TechGeek, Great! We're pleased to hear that you like the comfortable, connectivity, noise canceling, and sound quality. Thank you for choosing Sony. Erin

Hi Ashley, We're glad that your fiance loves these Inzone Buds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. Erin

Hello addisonclark,

Thank you for choosing Sony!

We're pleased to learn that you're enjoying the great battery life and sound of the WFG700N headphones. It's fantastic to hear that they've been a great find for you, even though you were initially looking for something else. We appreciate your feedback on the bass, and we'll be sure to pass your comments along to our product team. Thanks for the high recommendation!

Best regards,
-Fred

Hi Hoolio, We're thrilled to hear that you loved the INZONE Buds. Thank you for choosing Sony. Erin