Customer Ratings & Reviews

Hi DavidC,
Thanks for the review and for sharing your honest feedback. We're so sorry for all the trouble you’ve had with your INZONE Buds.

We apologize for the constant resetting and the fact that your right earbud eventually gave up on you. That is definitely not the experience we want you to have.
We’re glad you're using the warranty to get a replacement and we truly hope this next pair provides the smooth, high quality performance you deserve.

We value your input. Thanks for choosing Sony.
Sincerely,
Estefany

Thanks for the stellar review, LibertyGirl! We're thrilled to hear that the Sony INZONE Buds have been such a hit with you, especially for their sound clarity during your gaming sessions with Call of Duty. Your enthusiasm is exactly what we aim for! Thank you for choosing Sony. -Jess

Hi J222,

Thank you for considering Sony products.

We sincerely apologize for any inconvenience you've encountered with the WFG700N. While we’re pleased to hear that you find the sound quality excellent, we understand that the occasional thumping noise can be concerning.

If you are noticing an unusually loud thumping noise coming from your unit, this is not standard behavior. To assist in resolving this issue, kindly follow the steps outlined below:

Be sure to consult the article addressing sound issues, including frequent skips, audible noise, and distorted audio. For a detailed step-by-step troubleshooting guide, please click on the following link: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273088.html

Update Firmware: Ensure your headset is running the latest firmware, Version 02.000.002, by visiting: https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090

Reset the Headset: If the issue persists, try resetting your headset: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html

Initialize to Factory Settings: As a last resort, you can initialize the headset to restore its factory settings. Please note this will erase personal configurations: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html

If the issue continues after the provided steps, or if you require assistance with any step, please contact Sony Support for tailored help: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi AnastasiaJ, You made the right choice! We're glad that you like the sound quality, excellent noise cancellation, great battery life of these earbud headphones. Thank you for choosing Sony! -Jess

Hi Wisker,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you’ve experienced with your WF-G700N earbuds, particularly with the right bud’s connection to the dongle. We understand how disappointing this situation can be after such a short time of use.

To help resolve this issue, we strongly recommend the following steps:

1. Firmware Update to Version 02.000.006: Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link: https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090

2. Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions are available at the link below: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html

3. Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html

We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.

You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi NicoleP, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi DavidH, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi Snechs,
We're really sorry to hear you're having such a frustrating experience with your INZONE Buds. That's definitely not the experience we want for our customers, especially when you're trying to enjoy your games. We completely understand your frustration.
We're here to help and would be happy to provide some troubleshooting steps to get this resolved.

1. Make sure you have the latest firmware for your INZONE Buds and the newest drivers for your PC.
For the earbuds, please check the following link for detailed instructions on how to update the firmware: https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090

2. Initialize the earbuds. You can find instructions on how to do a factory reset here: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html

3. If you have another Bluetooth-enabled device like a laptop or phone, try connecting your earbuds to it. This can help us figure out if the issue is with the earbuds themselves or with your PC's connection.

4. On your PC, sometimes the Bluetooth drivers themselves can be the source of the issue. A quick re-install or update of those might help.

If you've already tried these things or they don't help, we suggest you to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for bringing this issue to our attention.
Sincerely,
Estefany

Hello Armstrong,

Thank you for commenting! We're truly delighted to hear about your satisfaction with the superb performance of your INZONE Truly Wireless Noise Canceling Gaming Earbuds. Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi Langfam, Thank you for recognizing the outstanding sound clarity and comfortable fit of the Sony INZONE Buds! These qualities truly make them an excellent option for immersive gaming and listening experiences. We appreciate your support for Sony! -Jess

Hi JasonM, Thank you for the great review! We're pleased to hear you like the excellent sound quality, comfortable fit, and ease of use of your new Sony Inzone buds. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony! -Craig

Awesome, Kahuna317! We're glad you like your new gaming earbuds. Enjoy and thanks for choosing Sony. -Craig

Hi JacksonS, Thank you for the 5-star rating! We're glad to hear that you are enjoying your games with your new Inzone Buds gaming earbuds. Unfortunately, The inzone earbuds aren't compatible with iPhones. We'll note this as feedback as it can help us on product improvement. Thank you for choosing Sony. -Craig

Hi HectorV149, Awesome! We're delighted to hear that you had a great experience with Best Buy's customer service team. Thank you so much for purchasing our INZONE Buds Truly Wireless Noise-Canceling Gaming Earbuds and for choosing Sony! - Romeo

Hi ILoveFluttershy, Thanks for sharing your experience with us. We're glad that you are enjoy listening to your games with the Sony Inzone buds. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. We're also sad to hear that you are having issues with them when listening to your computer. Kindly check the link below :


https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273087.html There are some steps you can perform to fix the issue.

Thanks for choosing Sony! -Craig

Thanks for the 5-star rating, Guccimania! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi NicholasD, we're glad you like the battery, sound quality and noise canceling feature of our product. Thanks for choosing Sony! ~Earl

Hi JohnnyC, Thanks for the 5-star rating! Enjoy and thanks for choosing Sony. -Craig

Hi Dope, Thanks for the 5-star rating! Enjoy and thanks for choosing Sony. -Craig

Hi CJ72, Amazing! We're thrilled to hear you like the great sound quality and comfortable fit of your new Sony Inzone Buds. Thanks for choosing Sony! -Sam