Customer Ratings & Reviews

Hi TRAYBAG,


We are thrilled to hear that the INZONE Buds are the perfect match for your PS5! We appreciate the enthusiastic recommendation to anyone on the fence.

Thanks for choosing Sony.

Best regards,

Eliab

Hi JacobB,

It brings us great satisfaction to hear that the INZONE Buds have earned a spot among the best gaming gear you’ve ever owned!

We specifically engineered these buds to provide the high-performance audio and low-latency connection that gamers demand, all within a compact, truly wireless design. It is wonderful to know that our focus on precision sound is helping you stay immersed in the action. We are glad to provide the competitive edge and comfort you need for those long sessions.

Thank you for making Sony and INZONE a part of your gaming setup!

Regards,
Dominick

Hi Hawaii, Great! We're delighted to hear that you are enjoying your new headphones. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. Erin

Hi JoeC, We’re thrilled to hear you’re loving the comfort, low latency, and that impressive battery life, those are definitely some standout features. It’s awesome to know you’d give it a 5/5 and would buy again. We really appreciate your support and are happy to have you as a Sony customer! -Jess

Hi ILoveFluttershy, Thanks for sharing your experience with us. We're glad that you are enjoy listening to your games with the Sony Inzone buds. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. We're also sad to hear that you are having issues with them when listening to your computer. Kindly check the link below :


https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273087.html There are some steps you can perform to fix the issue.

Thanks for choosing Sony! -Craig

Hi MacCaron,

That is wonderful to hear! We're thrilled the INZONE Buds are providing a great travel experience for you and appreciate you acknowledging their performance in a portable format.

Thanks for choosing Sony.

Best regards, Eliab

Hi StarG, We're so happy to see the versatility of the Sony INZONE Buds. Saying goodbye to wired headphones for PS gaming is definitely a game-changer. Enjoy the freedom and sound quality! Thank you for the 5-star rating and for choosing Sony! -Jess

Hi J222,

Thank you for considering Sony products.

We sincerely apologize for any inconvenience you've encountered with the WFG700N. While we’re pleased to hear that you find the sound quality excellent, we understand that the occasional thumping noise can be concerning.

If you are noticing an unusually loud thumping noise coming from your unit, this is not standard behavior. To assist in resolving this issue, kindly follow the steps outlined below:

Be sure to consult the article addressing sound issues, including frequent skips, audible noise, and distorted audio. For a detailed step-by-step troubleshooting guide, please click on the following link: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273088.html

Update Firmware: Ensure your headset is running the latest firmware, Version 02.000.002, by visiting: https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090

Reset the Headset: If the issue persists, try resetting your headset: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html

Initialize to Factory Settings: As a last resort, you can initialize the headset to restore its factory settings. Please note this will erase personal configurations: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html

If the issue continues after the provided steps, or if you require assistance with any step, please contact Sony Support for tailored help: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi MarcoM, Thank you for the great review! We're glad you're enjoying the excellent battery life of the your Sony INZONE buds. We appreciate the recommendation and thanks for choosing Sony! -Sam

Hi JonathanR, Thanks for sharing your awesome experience with the Sony INZONE Buds. We're thrilled to hear that you find them to be superior, especially in terms of their exceptional bass and sound quality. We appreciate your support and for choosing Sony! -Jess

Thanks for the stellar review, LibertyGirl! We're thrilled to hear that the Sony INZONE Buds have been such a hit with you, especially for their sound clarity during your gaming sessions with Call of Duty. Your enthusiasm is exactly what we aim for! Thank you for choosing Sony. -Jess

Hi AlyxA,

That's awesome! We're happy to hear that you like the sound quality of the headphones. Good luck and have fun with your games. Thank you for choosing Sony!

-David

Thank you so much for sharing your feedback and for choosing the WFG700N, Thedude! We’re glad to hear you found them easy to set up and that you prefer earbuds over over-ear headphones—your positive remarks are truly appreciated.

Regarding your note about the volume, we understand how important it is to have audio at just the right level for your preferences. While you’ve already adjusted the available settings, there may be a few additional tips that could help:

- Ensure that both the device volume and the earbuds' volume are set to maximum.

- Check the audio settings on your connected device—some devices have separate media, call, and app volume controls that might affect overall loudness.

- Explore the EQ settings in the Sony Headphones Connect app (if you’re using it), as adjusting certain sound profiles can sometimes improve perceived volume, especially for voice or game audio.

Your suggestion for further increasing the maximum volume is valuable, and we will share it with our product team as we continuously strive to improve our products.

If you have any other suggestions or need further assistance, please let us know. Your input helps us make our products and services better for everyone.

Thank you for choosing Sony!

Best regards,
Gus
Sony Social Media Team

Hi JerryW, Fantastic! We're delighted to hear you like the great sound, clear voice audio, and overall performance of your Sony Inzone Buds. Thanks for choosing Sony! -Sam

Hi Jackjo,

We’re thrilled to hear you’re enjoying your INZONE Buds! It’s great to know you're getting a seamless connection and awesome performance with your PlayStation 5. Thanks for choosing Sony.

Best regards,
Eliab

Hi Markye We're glad that you like the sound and microphone. We're also sorry to hear that the one you got is defective. We'd like to make sure you'll be taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the Inzone Buds

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Erin

Hi JasonM, Thank you for the great review! We're pleased to hear you like the excellent sound quality, comfortable fit, and ease of use of your new Sony Inzone buds. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony! -Craig

Hi Rick, we're so happy to know that you are enjoying your new INZONE Buds! Thanks for choosing Sony! -Carl

Hi MorganC,

It is truly wonderful to know that your friend loves the INZONE BUDS! We are thrilled that they find the sound amazing, that the automatic PS linking is working seamlessly, and most importantly, that they find them comfortable.

We really appreciate you choosing Sony!

Regards,
Dominick

Hi NicoleP, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl