Customer Ratings & Reviews

Hello Brayden,

Thank you for choosing Sony!

Thanks for your detailed feedback on the WFG700N! We're really glad to hear you're experiencing great spatial awareness, that's a key design focus for these gaming earbuds. We also appreciate your honest thoughts on the noise canceling. We're always looking to improve, and please know we'll definitely be taking your feedback about the noise canceling into account for future enhancements.

To achieve optimal noise cancellation, it's essential to ensure that the earbud tips fit properly in your ear canals. If the size is mismatched or the headset is not worn correctly, you may experience issues with tap operations and may not receive the best sound quality, noise cancellation, or call performance.

We kindly advise you to refer to the article on insufficient noise-canceling effects for further guidance: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273091.html?search=noise

If you require assistance with any steps, we invite you to contact Sony Support for tailored help. For technical support information, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Thanks for the 5-star rating, Guccimania! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi BryantH, Thank you for the amazing feedback! We're glad to hear you're enjoying the excellent sound of your INZONE buds. We appreciate the recommendation and thanks for choosing Sony! -Sam

Hi JacksonS, Thank you for the 5-star rating! We're glad to hear that you are enjoying your games with your new Inzone Buds gaming earbuds. Unfortunately, The inzone earbuds aren't compatible with iPhones. We'll note this as feedback as it can help us on product improvement. Thank you for choosing Sony. -Craig

Hi ElijahF,

Thank you for the 5-star rating! We're glad to hear that you love the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!

-David

Awesome, Kahuna317! We're glad you like your new gaming earbuds. Enjoy and thanks for choosing Sony. -Craig

Hi JohnnyC, Thanks for the 5-star rating! Enjoy and thanks for choosing Sony. -Craig

Hi Ashley, We're glad that your fiance loves these Inzone Buds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. Erin

Hello RainaC,

Thank you for choosing Sony!

We couldn't be happier to hear that the WFG700N earbuds have made such a positive impression on you. Knowing that you’re already planning to purchase an extra pair speaks volumes, and we truly appreciate your trust in our products. Your enthusiasm inspires us to continue delivering quality and innovation.

Best regards,
-Fred

Hi SicParvisMagnaCM, Thanks for the 5-star rating!. We are glad that you are enjoying your Inzone Buds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. -Craig

Hello ILikeTech,

Thank you for considering Sony products.

We’re truly sorry to hear about the discomfort you’ve experienced around your outer ear after using the WFG700N earbuds, especially since the audio quality was great. We understand how frustrating it can be when something that should bring enjoyment instead causes discomfort. To help improve your experience, we recommend making sure the earbuds are worn properly as shown in our guide, and trying different sizes and types of earbud tips included with your device. Finding the right fit can often make a big difference in comfort and reduce any pressure on your ear.

For detailed instructions on proper wearing, please visit: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273043.html

Best regards,
-Fred

Hi SOBZ,
It is a truly pleasure to hear that you are very happy with your INZONE Buds after a month of use! We really appreciate you taking the time to let us know that your experience has been so positive.
It's great to know they are performing well for you.

Thanks for choosing Sony!
Best regards,
Estefany

Hi Dope, Thanks for the 5-star rating! Enjoy and thanks for choosing Sony. -Craig

Hi Snechs,
We're really sorry to hear you're having such a frustrating experience with your INZONE Buds. That's definitely not the experience we want for our customers, especially when you're trying to enjoy your games. We completely understand your frustration.
We're here to help and would be happy to provide some troubleshooting steps to get this resolved.

1. Make sure you have the latest firmware for your INZONE Buds and the newest drivers for your PC.
For the earbuds, please check the following link for detailed instructions on how to update the firmware: https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090

2. Initialize the earbuds. You can find instructions on how to do a factory reset here: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html

3. If you have another Bluetooth-enabled device like a laptop or phone, try connecting your earbuds to it. This can help us figure out if the issue is with the earbuds themselves or with your PC's connection.

4. On your PC, sometimes the Bluetooth drivers themselves can be the source of the issue. A quick re-install or update of those might help.

If you've already tried these things or they don't help, we suggest you to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for bringing this issue to our attention.
Sincerely,
Estefany

Hi Hoolio, We're thrilled to hear that you loved the INZONE Buds. Thank you for choosing Sony. Erin

Hi KevinR!
Thanks for the excellent feedback and the 10/10 recommendation for the INZONE Buds!
It is most rewarding to hear that you find them perfect for gaming, PC and even mobile devices.

We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany

Hello Orijayz,

Thank you for choosing Sony!

It brings us great joy to hear that the WFG700N INZONE Buds have elevated your gaming experience to a whole new level. Knowing our product enhances your passion means a lot to us, and we're grateful for your trust. Thank you for sharing your excitement!

Best regards,
-Fred

Thank you for the fantastic review, AngeloB!

We are absolutely thrilled to hear how much you love your WF-G700N! It’s wonderful that they are your go-to audio choice—so much so that you immediately know you have to order a new pair after losing your originals! Your loyalty and strong endorsement mean the world to us.

We're confident the new pair will deliver the same great sound and seamless experience you remember.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi SteveC, we're glad you like the sound quality and battery of our product. Thanks for choosing Sony. ~Earl