Customer Ratings & Reviews

Hi Snechs,
We're really sorry to hear you're having such a frustrating experience with your INZONE Buds. That's definitely not the experience we want for our customers, especially when you're trying to enjoy your games. We completely understand your frustration.
We're here to help and would be happy to provide some troubleshooting steps to get this resolved.

1. Make sure you have the latest firmware for your INZONE Buds and the newest drivers for your PC.
For the earbuds, please check the following link for detailed instructions on how to update the firmware: https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090

2. Initialize the earbuds. You can find instructions on how to do a factory reset here: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html

3. If you have another Bluetooth-enabled device like a laptop or phone, try connecting your earbuds to it. This can help us figure out if the issue is with the earbuds themselves or with your PC's connection.

4. On your PC, sometimes the Bluetooth drivers themselves can be the source of the issue. A quick re-install or update of those might help.

If you've already tried these things or they don't help, we suggest you to reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products and for bringing this issue to our attention.
Sincerely,
Estefany

Hi SOBZ,
It is a truly pleasure to hear that you are very happy with your INZONE Buds after a month of use! We really appreciate you taking the time to let us know that your experience has been so positive.
It's great to know they are performing well for you.

Thanks for choosing Sony!
Best regards,
Estefany

Hello RainaC,

Thank you for choosing Sony!

We couldn't be happier to hear that the WFG700N earbuds have made such a positive impression on you. Knowing that you’re already planning to purchase an extra pair speaks volumes, and we truly appreciate your trust in our products. Your enthusiasm inspires us to continue delivering quality and innovation.

Best regards,
-Fred

Hi BD67,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience caused by the insufficient noise cancellation and the frequent disconnection of one earbud on the WFG700N model.

To address these issues, we recommend updating your headphones to Firmware Version 02.000.006. You can check your current firmware version by visiting the following link:
https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090

Additionally, we suggest reviewing the article titled "The Noise-Canceling Effects Are Not Sufficient" available here:
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273091.html?search=noise

If you continue to face difficulties, please follow these steps to resolve the connection and noise-canceling issues:

Resetting the headset: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html

Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html

Please remember that your unit is covered by a one-year warranty. If the issue continues after you have followed the provided steps, feel free to reach out to us at socialsupport@am.sony.com. Kindly include the following information in your email:

- Name:
- Best Buy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:

Thank you for your patience; we're looking forward to helping you get these matters sorted out!

Best regards,
-Fred

We're glad that you're enjoying your Inzone Buds, Djgrrr. Thank you for choosing Sony. Erin

Hi Vanny. We're glad you like your gaming headset. Enjoy and thanks for choosing Sony! -Craig

Thank you for the fantastic review, AngeloB!

We are absolutely thrilled to hear how much you love your WF-G700N! It’s wonderful that they are your go-to audio choice—so much so that you immediately know you have to order a new pair after losing your originals! Your loyalty and strong endorsement mean the world to us.

We're confident the new pair will deliver the same great sound and seamless experience you remember.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello Orijayz,

Thank you for choosing Sony!

It brings us great joy to hear that the WFG700N INZONE Buds have elevated your gaming experience to a whole new level. Knowing our product enhances your passion means a lot to us, and we're grateful for your trust. Thank you for sharing your excitement!

Best regards,
-Fred

Hi KevinR!
Thanks for the excellent feedback and the 10/10 recommendation for the INZONE Buds!
It is most rewarding to hear that you find them perfect for gaming, PC and even mobile devices.

We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany

Hi RafaelM, Thanks for sharing your experience. We're glad you like your new gaming earbuds. Enjoy and thanks for choosing Sony. -Craig

Hello Areece81,

Thank you for considering Sony products.

We are sorry to hear about the recurring issue with the left earbud of your WFG700N and the frustration it has caused. We understand how difficult it can be to manage repeated exchanges and to experience sound quality that does not reflect what you anticipated. We appreciate your feedback and will share your comments with the Sony team as we continue to improve our products.

Best regards,
-Fred

Hi Wattson Amazing! We're glad that you like the sound and noise canceling function. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. Erin

Hello ILikeTech,

Thank you for considering Sony products.

We’re truly sorry to hear about the discomfort you’ve experienced around your outer ear after using the WFG700N earbuds, especially since the audio quality was great. We understand how frustrating it can be when something that should bring enjoyment instead causes discomfort. To help improve your experience, we recommend making sure the earbuds are worn properly as shown in our guide, and trying different sizes and types of earbud tips included with your device. Finding the right fit can often make a big difference in comfort and reduce any pressure on your ear.

For detailed instructions on proper wearing, please visit: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273043.html

Best regards,
-Fred

Hi Jcline, Thank you for the 5-star rating! We're thrilled to hear you like the great sound quality and design of your Sony Inzone buds. Thanks for choosing Sony! -Sam

Hi Wisker,

Thank you for considering Sony products.

We sincerely apologize for the inconvenience you’ve experienced with your WF-G700N earbuds, particularly with the right bud’s connection to the dongle. We understand how disappointing this situation can be after such a short time of use.

To help resolve this issue, we strongly recommend the following steps:

1. Firmware Update to Version 02.000.006: Please install the latest software to enhance performance and functionality. Detailed instructions are available at the following link: https://www.sony.com/electronics/support/headphones-gaming-headphones/wf-g700n/software/00340090

2. Reset the Headset: This process clears temporary bugs without erasing pairing information. Instructions are available at the link below: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html

3. Initialize (Factory Reset): Use this step to fully restore the headset settings if resetting does not resolve the issue. (Please note this will delete all pairing information.) Detailed instructions can be found at the link: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html

We want to get this resolved for you! If the problem continues, the best next step is to contact our dedicated support team for advanced troubleshooting.

You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Best regards,
-Fred

Hi NickxanielP, perfect! You've certainly made a great choice! We're thrilled to hear that you're satisfied with the amazing performance of your INZONE Buds. Thanks for the 5-star review and for choosing Sony! - Romeo

Hi SergioT, Choosing this headset will definitely be worth it! It's fantastic to hear that you are having an enjoyable gaming experience with your new INZONE Buds and it works seamlessly with your PS5. Glad to know you appreciate the amazing features, excellent noise cancellation as well as ease of use, and incredible audio of these earbuds. Thank you so much for leaving us such a wonderful review of your new Headphones! -Jess

Hi CalvinR, Thanks for the 5-star rating! We're glad you like the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig

Hi VanessaP, Thiis is such a nice Christmas gift! We're sure that he is enjoying his new Inzone Buds. Thank you for choosing Sony. Erin