Customer Ratings & Reviews
- Model:
- WFG700N/W
- SKU:
- 6562126
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the INZONE Buds' superb sound quality and excellent battery life. Many also find the earbuds comfortable and appreciate how easily they fit in the ear. However, some customers have expressed concerns regarding connectivity issues. A few customers also noted compatibility problems with some computers.
This summary was generated by AI based on customer reviews.
Earbuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast shipping and perfect ear buds I would recommend Best Buy to everyone for any items.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnathanW, Great service! We're also glad that you like the Inzone Buds. Thank you for choosing Sony. Erin
Comfy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how the surround sound close when I’m gaming
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Originalhi5, we're glad you like our product! Thanks for choosing Sony! -Carl
Fantastic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband loves these earbuds, more than he loves me, I think.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteffanyB,
Thanks for sharing your 5-star review and experience with the INZONE Buds. We're glad that your husband is enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Not for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchesed these for use with my PS5 and man they were disappointing. I got them home and got them set up which was a simple plug and play process. They are supposed to be noise canceling. Nope. Volume super low compared to other headsets. In order to use the companion app yoi have to sync them to a PC. I switched them out and got the arctis nova 7s.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DCDemon, We are sorry to hear that the Inzone Buds had to be returned. This is not the experience that we would like you to have and we hope that you consider Sony again in your future purchases.
Regards,
Carl
Good stuff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband loves these, I would definitely purchase them again.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Jean! We're glad your husband likes them. Enjoy and thanks for choosing Sony. -Craig
Decent headset when you figure them out
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are decent earbuds but they sent me a used set that was returned and repackaged
I would recommend this to a friendSONY INZONE EARBUDS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the wait and and the price is fair for the quality of the earbuds !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SebastianG, Amazing! We're delighted to hear that you are enjoying the quality of your Inzone Buds. Thank you for choosing Sony. Erin
Waste of money, even discounted
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t walk further than 10ft away or it will disconnect. Several firmware updates have not fixed this. Sound is decent but you can get better from a $60 pair of sennheisers.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GFYBBuy,
Thank you for sharing your feedback. We are sorry to hear that you are experiencing range and stability issues with your INZONE Buds. We understand how frustrating it is to have your audio drop within a short distance, and we would like to help you resolve this.
To improve your connection stability and range, please try the following steps:
1. Optimize Connection Settings:
Download and open the Sony | Sound Connect app on your device. Navigate to the settings and ensure the headset is set to "Priority on Stable Connection." This adjusts the data transmission to favor a consistent signal over high-bitrate audio, which often resolves distance-related drops.
2. Reset the Headset:
A simple reset can often clear communication glitches between the earbuds and the USB transceiver. You can find the specific steps here:
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html
3. Initialize to Factory Settings:
If a reset does not work, we recommend initializing the headset. This will restore the device to its out-of-the-box state and can resolve deeper software conflicts:
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html
If the issue persists after following these steps, we highly suggest reaching out to our technical support team for further assistance:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony!
Best regards,
Dominick
best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best headset i have used, been gaming most of my life and love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshuaB, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Amazingly Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It love it. Now let me win that $400 gift card please.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CuliderJ, We're glad that you are enjoying your Inzone Buds. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great I recommend it, tho the mic wasn't working on my console
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adizzle, Thanks for the feedback. We're glad you like the sound quality. We're sorry to hear that the mic is not working with your console. May we know what gaming console do you have?
You may reach us back at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
- Cons mentioned:Connectivity
Keep disconnecting from PS5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about a month. Now they won't stay connected for more than 10 minutes. (And yes, they're charged up) If I remove the adapter from the PS5 and plug it back in, they immediately reconnect...only to disconnect again 5 minutes later.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TravisJ,
Thank you for reaching out to us with your concern. We're sorry you're experiencing issues with your INZONE Buds Earbuds. This is definitely not the buying experience we'd like to hear from you. Sony commitment to customer satisfaction is our top priority. Allow us to help you and turn your experience around. When connected with the USB transceiver, noise or audio dropout may occur, or the connection may be disabled under the some conditions.
If there is no sound or the connection is unstable while connected to a game console (PC, PlayStation®5, or USB Type-C compatible smartphone) or other device, you may refer to the guidelines on these helpful links to isolate this issue:
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273088.html
https://www.sony.com/electronics/support/articles/00282859
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
If the issue continues after completing the troubleshooting steps above, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
Jess
Great buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like them alot and you will too. Its another great product by Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Thanks for the 5-star rating!. While we're glad that you are impressed with the Inzone Gaming earbuds, we're sad to hear that you'd be returning them. Unfortunately, we can't answer your question regarding release dates of products however, we appreciate that you are tuned in to the upcoming Gaming headset. Again, we appreciate your support and thanks for shopping Sony! -Craig
Great gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great gift for my son very good quality..
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Mariposa! We're glad that your son loves them. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. -Craig
Excellent Gaming Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got them as a gift for my fiancé and he loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabby, That's nice to hear! We're also glad that he loves his gaming earbuds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. Erin
Sony - INZONE Buds Truly Wireless Noise Canceling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When they work they are fantastic, but beware if you are using on PC. They disconnect constantly. Got them replaced by Sony and same thing on a brand new pair.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SebbyPay,
Thanks for your feedback on the INZONE Buds. We’re very sorry for the trouble you’ve been through. We know this is not the experience you expected from us.
To help us better understand what happened and assist you with your case, please email the following information to socialsupport@am.sony.com: your full name, username, telephone number, model number, a brief description of the issue or concern, and your case number if you have one.
Thanks for considering Sony and letting us know about your experience.
Warm regards,
Estefany
- Cons mentioned:Connectivity
Bluetooth connection issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth kept disconnecting every 2 minutes from one ear to the other.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Deeva1969,
Thank your for sharing your experience with the Sony INZONE Buds. We're truly sorry to hear that you've been experiencing connectivity issues with your earbuds. This is certainly not the experience we want for our customers, and we'd like to have the chance to help you resolve this.
Here are some useful troubleshooting steps that you can try:
1. Make sure the software is up to date - You can quickly check if your headset requires a new update by downloading and using the INZONE Hub software.
2. Try using the earbuds in a different location, away from other wireless LANs, microwave ovens, or other devices that generate electromagnetic waves and can cause interference with your earbuds.
3. Initializing the headset to restore factory settings - This will delete settings and all pairing information. To initialize the headset, you can follow the instructions in the link below:
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html?search=restore%20factory%20
If after performing these steps the issue still persists. We highly suggest contacting our technical support team so they can further investigate and provide a tailored solution.
You can contact them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products!
Best regards,
Dominick
- Pros mentioned:Battery life, Comfort, Fit
A Must for PS5 Gamers
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried many different headsets for use with my PS5 system. Some were heavy. Some made my ears too hot if I wore them too long. Some hurt my head. Some were uncomfortable if I wore my glasses while playing. With the Sony InZone Ear Buds, all of that has changed. I finally have my go to gaming headset. The ear buds come with everything you need in a compact size. The ear buds come in a compact charging case and charging cable which plugs into a standard USB type-A port. The case even houses the dongle so you should never lose it. Lastly there are additional ear pieces that should help you get the perfect fit in your ears. While the ear buds will work with a PC/Mac, my main focus was using it with my PS5. The dongle connects conveniently to the USB type-C port on the front of the PS5. Because it is a type-C connection, the orientation of the dongle does not matter. The nice part of this is you can connect the dongle and still have full use of the type-A port at the same time. All the other headsets that I have used have all used the type-A port for connectivity. Since I never had any other device that required the type-C port, I lost a port in the front. With these ear buds, I get the use of that port back. As far as performance is concerned, the ear buds are amazing. I have used them in FPS games. I could easily detect the direction of enemy fire. Communication with teammates was also crisp and clear. With other headsets, the game and voice chat never seemed to blend well. With this system, everything is clear. The only hiccup is that you cannot hear yourself while speaking. IF you loosen up the fit on an ear bud, this is easily corrected though. In racing games, the sounds is beautiful. The cars sound the way they should. There is no real distortion or equalization problems. Even watching movies is enjoyable with the ear buds. Another nice feature is that when the dongle is in the system, it will not necessarily interrupt the television volume. The ear buds must be on to automatically mute the television. This means that you do not have to remove the dongle every single time you quit playing. If you want the television volume to return, just turn off the ear buds. The controls on the ear buds take a little learning, but it is quick to pick up. You can turn off/on with just a touch. Additionally, you can also turn up/down the ear buds or activate/deactivate the noise cancelling just as easily. There is no jumping through menus necessary to do this. In the end, I love the Sony InZone Ear Buds. This is my new gaming headset without a doubt. The ear buds are small and lightweight. You can play for days without recharging the case. The sound is amazing. Also, this is the most comfortable gaming headset I have used. I highly recommend these ear buds for all PS5 players.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SnowNinja, We appreciate your detailed feedback. We're also glad that you are enjoying your INZONE Buds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. Erin
Massive flaw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They could have been perfect but everyone’s concerns are real. After three months, the left earbud stopped charging and now the right earbud is losing charge after 20 minutes of use. Seems like a common issues with the case and battery.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BlancaZ,
We're truly sorry to hear you're running into issues with your INZONE Buds. We completely understand how frustrating this is.
Here are a few troubleshooting steps that often resolve charging issues:
-Make sure both earbuds are securely seated in the charging case. If the earbuds are not making proper contact, they may not charge. Use only the supplied USB Type-C cable and ensure it is firmly connected to the case.
-Dirt or debris on the charging contacts (either on the earbuds or in the case) can prevent charging. Clean all contacts gently with a soft, dry cloth.
-Ensure your INZONE Buds are running the latest software version using the INZONE Hub app on your PC.
-Reset and initialize the earbuds. Find the instructions for each procedure here: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html
If you've tried these steps and the issues with the left earbud not charging or the right earbud draining quickly still persist, please contact our dedicated Sony support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony. We are sorry this happened.
Sincerely,
Estefany
Few flaws
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Concept is cool but my friends said the mic sounded muffled. Ended up returning.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .HI CarlosV, while we're glad that you like the concept, we regret that the Inzone Buds had o be returned due to the mic quality. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin