Customer Ratings & Reviews
- Model:
- WFG700N/W
- SKU:
- 6562126
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the product's sound quality, excellent battery life, and comfortable fit. However, some users have experienced minor connectivity issues, a lack of bass, and noted that the product is not compatible with all computers and can be expensive.
This summary was generated by AI based on customer reviews.
SONY INZONE EARBUDS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the wait and and the price is fair for the quality of the earbuds !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SebastianG, Amazing! We're delighted to hear that you are enjoying the quality of your Inzone Buds. Thank you for choosing Sony. Erin
best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best headset i have used, been gaming most of my life and love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoshuaB, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Amazingly Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It love it. Now let me win that $400 gift card please.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CuliderJ, We're glad that you are enjoying your Inzone Buds. Thank you for choosing Sony. Erin
Great buds
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like them alot and you will too. Its another great product by Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Thanks for the 5-star rating!. While we're glad that you are impressed with the Inzone Gaming earbuds, we're sad to hear that you'd be returning them. Unfortunately, we can't answer your question regarding release dates of products however, we appreciate that you are tuned in to the upcoming Gaming headset. Again, we appreciate your support and thanks for shopping Sony! -Craig
- Cons mentioned:Connectivity
Keep disconnecting from PS5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about a month. Now they won't stay connected for more than 10 minutes. (And yes, they're charged up) If I remove the adapter from the PS5 and plug it back in, they immediately reconnect...only to disconnect again 5 minutes later.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TravisJ,
Thank you for reaching out to us with your concern. We're sorry you're experiencing issues with your INZONE Buds Earbuds. This is definitely not the buying experience we'd like to hear from you. Sony commitment to customer satisfaction is our top priority. Allow us to help you and turn your experience around. When connected with the USB transceiver, noise or audio dropout may occur, or the connection may be disabled under the some conditions.
If there is no sound or the connection is unstable while connected to a game console (PC, PlayStation®5, or USB Type-C compatible smartphone) or other device, you may refer to the guidelines on these helpful links to isolate this issue:
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273088.html
https://www.sony.com/electronics/support/articles/00282859
Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your headphones has a 1-year warranty from the date of purchase.
If the issue continues after completing the troubleshooting steps above, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
Jess
- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great I recommend it, tho the mic wasn't working on my console
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adizzle, Thanks for the feedback. We're glad you like the sound quality. We're sorry to hear that the mic is not working with your console. May we know what gaming console do you have?
You may reach us back at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Great gift
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a great gift for my son very good quality..
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Mariposa! We're glad that your son loves them. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. -Craig
Excellent Gaming Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got them as a gift for my fiancé and he loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabby, That's nice to hear! We're also glad that he loves his gaming earbuds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. Erin
Waste of money, even discounted
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t walk further than 10ft away or it will disconnect. Several firmware updates have not fixed this. Sound is decent but you can get better from a $60 pair of sennheisers.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GFYBBuy,
Thank you for sharing your feedback. We are sorry to hear that you are experiencing range and stability issues with your INZONE Buds. We understand how frustrating it is to have your audio drop within a short distance, and we would like to help you resolve this.
To improve your connection stability and range, please try the following steps:
1. Optimize Connection Settings:
Download and open the Sony | Sound Connect app on your device. Navigate to the settings and ensure the headset is set to "Priority on Stable Connection." This adjusts the data transmission to favor a consistent signal over high-bitrate audio, which often resolves distance-related drops.
2. Reset the Headset:
A simple reset can often clear communication glitches between the earbuds and the USB transceiver. You can find the specific steps here:
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html
3. Initialize to Factory Settings:
If a reset does not work, we recommend initializing the headset. This will restore the device to its out-of-the-box state and can resolve deeper software conflicts:
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html
If the issue persists after following these steps, we highly suggest reaching out to our technical support team for further assistance:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony!
Best regards,
Dominick
- Pros mentioned:Battery life, Comfort, Fit
A Must for PS5 Gamers
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have tried many different headsets for use with my PS5 system. Some were heavy. Some made my ears too hot if I wore them too long. Some hurt my head. Some were uncomfortable if I wore my glasses while playing. With the Sony InZone Ear Buds, all of that has changed. I finally have my go to gaming headset. The ear buds come with everything you need in a compact size. The ear buds come in a compact charging case and charging cable which plugs into a standard USB type-A port. The case even houses the dongle so you should never lose it. Lastly there are additional ear pieces that should help you get the perfect fit in your ears. While the ear buds will work with a PC/Mac, my main focus was using it with my PS5. The dongle connects conveniently to the USB type-C port on the front of the PS5. Because it is a type-C connection, the orientation of the dongle does not matter. The nice part of this is you can connect the dongle and still have full use of the type-A port at the same time. All the other headsets that I have used have all used the type-A port for connectivity. Since I never had any other device that required the type-C port, I lost a port in the front. With these ear buds, I get the use of that port back. As far as performance is concerned, the ear buds are amazing. I have used them in FPS games. I could easily detect the direction of enemy fire. Communication with teammates was also crisp and clear. With other headsets, the game and voice chat never seemed to blend well. With this system, everything is clear. The only hiccup is that you cannot hear yourself while speaking. IF you loosen up the fit on an ear bud, this is easily corrected though. In racing games, the sounds is beautiful. The cars sound the way they should. There is no real distortion or equalization problems. Even watching movies is enjoyable with the ear buds. Another nice feature is that when the dongle is in the system, it will not necessarily interrupt the television volume. The ear buds must be on to automatically mute the television. This means that you do not have to remove the dongle every single time you quit playing. If you want the television volume to return, just turn off the ear buds. The controls on the ear buds take a little learning, but it is quick to pick up. You can turn off/on with just a touch. Additionally, you can also turn up/down the ear buds or activate/deactivate the noise cancelling just as easily. There is no jumping through menus necessary to do this. In the end, I love the Sony InZone Ear Buds. This is my new gaming headset without a doubt. The ear buds are small and lightweight. You can play for days without recharging the case. The sound is amazing. Also, this is the most comfortable gaming headset I have used. I highly recommend these ear buds for all PS5 players.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SnowNinja, We appreciate your detailed feedback. We're also glad that you are enjoying your INZONE Buds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. Erin
- Cons mentioned:Connectivity
Trash
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound decent, wont stay connected even though transmitter included
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Limm,
While we are happy that you appreciate the sound quality of our Sony WF-G700N INZONE Buds, we regret to hear that you are having some connectivity issues. This is not the experience we want you to have. Kindly allow us to help and turn this to a better experience.
- First, please make sure that your unit runs to its updated version. This will help resolve some minor issues like this one.
- Second, reset the headset
- Lastly, initialize the headset, and pair the headset and the device again.
You can also check these helpful links:
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273052.html
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273094.html
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273088.html
If these does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Marco
- Cons mentioned:Connectivity
Bluetooth connection issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth kept disconnecting every 2 minutes from one ear to the other.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Deeva1969,
Thank your for sharing your experience with the Sony INZONE Buds. We're truly sorry to hear that you've been experiencing connectivity issues with your earbuds. This is certainly not the experience we want for our customers, and we'd like to have the chance to help you resolve this.
Here are some useful troubleshooting steps that you can try:
1. Make sure the software is up to date - You can quickly check if your headset requires a new update by downloading and using the INZONE Hub software.
2. Try using the earbuds in a different location, away from other wireless LANs, microwave ovens, or other devices that generate electromagnetic waves and can cause interference with your earbuds.
3. Initializing the headset to restore factory settings - This will delete settings and all pairing information. To initialize the headset, you can follow the instructions in the link below:
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html?search=restore%20factory%20
If after performing these steps the issue still persists. We highly suggest contacting our technical support team so they can further investigate and provide a tailored solution.
You can contact them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products!
Best regards,
Dominick
Few flaws
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Concept is cool but my friends said the mic sounded muffled. Ended up returning.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .HI CarlosV, while we're glad that you like the concept, we regret that the Inzone Buds had o be returned due to the mic quality. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin
terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not what i was actually looking for. not to the fault of the employee helping me but they are just a complete waste of money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CalebL,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you're experiencing with your WF-G700N. That's definitely not the quality we aim for, and we want to help.
To help us investigate and resolve this for you, please reach out to us at socialsupport@am.sony.com. In your email, kindly include:
- Name:
- BestBuy Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
We appreciate your patience and look forward to helping you out.
Best regards,
-Fred
Massive flaw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They could have been perfect but everyone’s concerns are real. After three months, the left earbud stopped charging and now the right earbud is losing charge after 20 minutes of use. Seems like a common issues with the case and battery.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BlancaZ,
We're truly sorry to hear you're running into issues with your INZONE Buds. We completely understand how frustrating this is.
Here are a few troubleshooting steps that often resolve charging issues:
-Make sure both earbuds are securely seated in the charging case. If the earbuds are not making proper contact, they may not charge. Use only the supplied USB Type-C cable and ensure it is firmly connected to the case.
-Dirt or debris on the charging contacts (either on the earbuds or in the case) can prevent charging. Clean all contacts gently with a soft, dry cloth.
-Ensure your INZONE Buds are running the latest software version using the INZONE Hub app on your PC.
-Reset and initialize the earbuds. Find the instructions for each procedure here: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273100.html
https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273101.html
If you've tried these steps and the issues with the left earbud not charging or the right earbud draining quickly still persist, please contact our dedicated Sony support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony. We are sorry this happened.
Sincerely,
Estefany
Sounds Quality not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For $200 the sound quality was not greatvat all. I sent these back the same day i got them. Just not worth the price
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MelC,
Thank you for sharing your feedback regarding the sound quality of the INZONE Buds. We are sincerely sorry to hear that the out-of-the-box audio experience did not align with your preferences.
While we understand you have already returned the product, we appreciate your input as it helps us improve. For future reference, these buds feature deep integration with the INZONE Hub software for PC and the Sony | Headphones Connect app. These platforms allow users to fully customize the equalizer (EQ) settings and sound profiles to better suit individual tastes and different gaming environments.
We apologize for the disappointment and will share your comments with our product development team.
Thank you for considering Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Not what i expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own a pair of h9 sony headphones. For me the quality is much better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
Thank you for taking the time to share your feedback with us. We're sorry to hear that your new WFG700N earbuds didn't match your preferences in comparison to your H9 headphones. We truly appreciate your loyalty to Sony and want to make sure you have the best possible experience. For further assistance, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for your honest feedback and for being a valued Sony customer.
Best regards,
Stephanie
Don’t do it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Volume control is horrible. It’s so complicated to lower volume.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Obelt, we're sorry to hear about the experience you've had with the Sony - INZONE Buds! We understand how frustrating it must be not being able to lower the volume. These earbuds come with touch sensors that allow you to perform actions such as increasing and lowering the volume with your fingers, if you need to lower it, all you need to do is:
Hold your finger to the touch sensor on the right headset unit during music playback to lower the volume continuously. Release your finger from the touch sensor at the desired volume level. If you'd like to see more details about this function and how it works, you can check the link below: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273062.html?search=volume%20
We hope you find this information useful and can contribute to make your experience better. Best regards, -Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
A Sound Sensation with a Couple of Drawbacks
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has promised promised with the INZONE Buds great sound quality, the best battery life for earbuds, and a focus on comfortability. After spending some quality time with these them, here's my take on their performance: These earbuds deliver an exceptional audio experience and have some impressive clarity. Even with small 8.4 mm drivers, the bass is well defined, the midrange is smooth, and the highs are crisp. While listening to music that utilizes all frequencies and games that provide a surround sound experience, the INZONE Buds make every sound stand out. The included instruction manual offered little support into the control of the earbuds, so I had to turn to the INZONE Hub app. It's a superb feature, offering an array of customization options and features. It allows users adjust the EQ settings, configure touch controls (thankfully because I did not prefer the default settings), and personalize spacial sound. I couldn't seem to get the earbuds to take on the EQ settings, but this wasn't a problem as the flat sound still comes out great. The one negative here is that you can only access this app on a PC or laptop—there is no app available on mobile devices as of the writing of this review, and this baffles me. One noteworthy inclusion with the earbuds is the USB-C dongle. This thoughtful addition significantly extends the earbuds' compatibility with a broad range of devices. There is one problem which isn't the dongle's fault, but the earbuds' themselves: when it comes to wireless functionality, they only support Bluetooth LE Audio. You're only going to get LE Audio from certain newer Android phones. Keep this in mind if you're searching for a wireless solution. Sony's claims of impressive battery life of 12 hours (24 hours when using the charging case) are enticing. However, in real-world use, the earbuds fall slightly short of these expectations. While you can still expect several hours of playback, it's crucial to note that the advertised numbers don't hold up under constant audio or when listening at high volumes. I was measuring about 8-10 hours without the charging case, which is very impressive. I also wanted to mention that their quick charge feature gets you up to an hour of use on a five-minute charge. Sony has prioritized comfort with the INZONE Buds, and this is certainly true. The earbuds are designed to fit snugly in the ears, even during prolonged use. With the right earbud tips attached, the earbuds are extremely comfortable and hardly noticeable. During a three-hour listening session, I never encountered an earache. One of the few drawbacks of the INZONE Buds is their limited effectiveness in background noise suppression, which is my largest issue. Despite their AI DNN noise reduction features, they struggle to drown out a lot of ambient noise. During voice chat, the mic can still pick up noise, even the reverberation from speaking in a room of almost any size, lowering my voice quality. While the INZONE Buds themselves shine in terms of design and build quality, the same cannot be said for the charging case. It's a minor letdown in an otherwise premium package. The case feels a bit plasticky and less durable compared to the earbuds themselves. While it adequately protects and charges the earbuds, it lacks the same high-quality feel that you'd expect from a premium audio accessory. It's functional, but it could certainly benefit from a more refined, premium finish to match the earbuds' overall quality. The Sony INZONE Buds offer a great experience with their crisp and clear sound, complemented by the app which I recommend using. They are super comfortable and allow for extended wear. While the battery life may not match the advertised numbers, and the noise suppression is not as effective as some other devices in the same class, these earbuds are a strong choice for anyone looking for a customized listening experience. Despite some minor drawbacks, these earbuds are a compelling option for those who value audio quality and versatility in their daily listening routine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tgharrell, Thanks for sharing your experience with your new INZONE Buds. We're glad that you are enjoying your new earbuds. Experience a world of unparalleled sound precision. The INZONE Buds are meticulously crafted for gamers, with superior sound clarity and long battery life that keeps you playing for hours. Transform every gaming session into an elevated, immersive experience. Thank you for choosing Sony. Erin
- Cons mentioned:Connectivity
Constant problems
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One earbud will constantly disconnect switches between right and left. Just not ment for pc use i guess will be returning
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Leggs223, We're sorry to hear about the connectivity issues you're having. This is definitely not the news that we would like to hear. If you still have the unit and need assistance, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2977/v1/en/contents/TP1001273088.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam